I have used American Air and Heat for many years now. I had a problem with my A/C Irving called before he came which I appreciated. He told me what the problem was and what options I had. He was patient with me until I made a decision that was right for me. I will continue to use American Air and Heat in the future and recommend Irving J. He was professional, clean and personable. He is a tech you want to keep!
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I had bad install in 2013 by American Air & Heat.AC indoor unit leaking inside cabinet,wrong duct work,hot rooms,leaking AC ceiling vent dripping on kitchen table. I kept all of documentation.Service technician,Louie M said no documentation in computer.I showed him my invoice documents and emails and Louie actually fixed the dripping supply vent Aug 20,2018. Also, my AC filter was wet on the back edge and it appears when my coil was cleaned last year a wire was not put back and Louie fixed that too. I am grateful Louie was on my service call because his trainee didn't know how to fix these issues.
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The Service Rep, Will M. was very pleasant and explained in detail what the problem was with our unit and what it would take to get the job done. He offered other services that maybe necessary in the future and was very informative about the products and services offered by American Heat & Air. Great service with a smile!
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Our AC went out unexpectedly last Wednesday night. We had used American Air and Heat before, with good results, so I left a message late that night for service the next day. I received a call back first thing in the morning (7:35 AM), and they scheduled a same day appt. Irving was prompt, friendly, and found the problem quickly. AC repairs are never cheap, but the cost was reasonable and we now have working AC! I definitely recommend them.
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