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By Michael 6. on 07/20/18
Louie came out and expertly assessed our issue and didn't talk down to me when explaining the issue and have me several options while explaining the costs. He was clean, friendly, well spoken, personable and seemed to care about his job and the opportunity to ear...
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Louie came out and expertly assessed our issue and didn't talk down to me when explaining the issue and have me several options while explaining the costs. He was clean, friendly, well spoken, personable and seemed to care about his job and the opportunity to earn my business. Im glad to say that American Air and heat is my go to HVAC company.
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By walter w. on 07/18/18
I needed a spring check up. My ac unit is covered under my Home Warranty but not check ups. Wonderful lady at the office set up my appt with Irving and he was on time. I explained what I needed done, and explained my unit was a good twenty years old but it ran perf...
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I needed a spring check up. My ac unit is covered under my Home Warranty but not check ups. Wonderful lady at the office set up my appt with Irving and he was on time. I explained what I needed done, and explained my unit was a good twenty years old but it ran perfect. It just needed to be checked. Irving went about his work and kept me updated on wha he found. He was fast, efficient , and I sure will use you again and recommend you folks very highly. There were several items that needed attention but having a home warranty program I chose to notify them and hopefully let them handle it. I will tell you that Irving did try and sell me a contract and if I did not have the home warranty I would of purchased it. Thank you for great service!!
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By Margaret G. on 07/18/18
William B. was wonderful.. His personality was upbeat (even though dealing with a barking dog who would not leave him alone), and he was neat and thorough. He explained what the problem was and fixed it promptly. I also got a complete explanation of my bill and jus...
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William B. was wonderful.. His personality was upbeat (even though dealing with a barking dog who would not leave him alone), and he was neat and thorough. He explained what the problem was and fixed it promptly. I also got a complete explanation of my bill and just a small amount of sales pitch, which was not pushy. I have been a customer of American Air for a number of years and have NO complaints.
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By Ernest S. on 07/13/18
Our air conditioner (20 years old) was well past being replaced. I knew the duct work was probably wrong as well, just by the amount of overwork the system seemed to be going through. (yes, I'm an installer's worst nightmare - an engineer with a little knowledge). ...
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Our air conditioner (20 years old) was well past being replaced. I knew the duct work was probably wrong as well, just by the amount of overwork the system seemed to be going through. (yes, I'm an installer's worst nightmare - an engineer with a little knowledge). Todd came in and explained our options - none of them cheap, but when has AC replacement ever been cheap. He did give me good options for least expensive vs. highest quality - we picked the middle of the line design, which looked to be able to fit all our needs and a complete duct rework. Ended up being a good choice. Todd took all the measurements, wrote up all the paperwork and had it set to be installed on Saturday, one week later - great! Eric and Brice were the two installers that came. Very nice guys who worked harder than any two guys I've seen before. Had the new AC unit installed in one day working 100%. Came the next working day (Monday) and started at 8:30 AM and stuck with it until almost 10:00 PM at night - but got the job done. They were both spent, but I really appreciated all their efforts to have a complete working system. They both came back on Tuesday to spend 1/2 day adjusting, cleaning and doing cleanup inside the house and out. One more shout out for Megan in the office (don't know if I spelled your name right, Megan), but she took every call, moved me to the right person right away and made sure I got answers to questions, not just further movement around the office. This team really does work like a family. That was great to see and it was great to see they were interested that my family was taken care of. Thanks to all of you for a great team effort. Ernie and Kathy Smith
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By Marcos.A on 07/12/18
Ricardo was my technician very professional in all ways very friendly and took care of my A/C problem in no time great company.

By Brock T. on 07/12/18
Irving was great. He was able to identify the problems quickly and provide recommendations on what needed to be fixed.

By Pamela Farber on 07/12/18
I was very please with the service today...I'm very happy with the prompt service.The service man, Miko was very patient with me and explained everything.

By Renee E. on 07/10/18
Irving was very thorough in explaining the AC concerns. He also reviewed the options of purchasing the Home Comfort Club or just paying for the services today. We chose the Home Comfort Club for both of our AC units.

By Edward janci on 07/09/18
Will was very professional , knowledgeable and prompt. He explained his scope of work and completed it in a neat and timely fashion. He then went over the warranty and billing info, leaving me without question and a feeling of satisfaction that I didnt get ripped -off

By Jacki M. on 07/06/18
My air stopped working and American Air and Heat sent a tech out within 2 hours. Irving was great! Thank you!

By debbie f. on 07/06/18
only because of the tech. he said we had an electrical issue because the fuse was blown and left on a tuesday evening after 5. $240 later, after the after hours electrician showed up, it was confirmed that the fuse was blown because the A/C compressor blew it!

By marilyn O. on 07/06/18
YOUR EMPLOYEE IS WORTH GOLD. HE IS PROFESSIONAL; EXPLAINS EVERYTHING THOROUGHLY. FIVE STARS FOR RICARDO. HE MADE IT HERE EVEN THO THE WEATHER TRIED TO STOP HIM.GOD BLESS YOU RICARDO.

By OLGA B. on 07/04/18
Ricardo was very professional, respectful and kind. He was thorough in the A/C check-up. He also stated what he was checking and informed me of the A/C status. He would also make a good teacher, because he explained to me what I can do and what to look out for in t...
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Ricardo was very professional, respectful and kind. He was thorough in the A/C check-up. He also stated what he was checking and informed me of the A/C status. He would also make a good teacher, because he explained to me what I can do and what to look out for in the future. I've decided to stay with American Air and Heat and not go back to the expensive, insufficient company I had before. Thank you. Olga
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By Jack J S. on 06/30/18
Ricardo responded right away and was very knowledgeable about my a/c unit. Was very curtious and made things very easy to understand. My wife and I signed up for the yearly maintenance plan. Would recommend this company very highly. The woman my wife spoke to on th...
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Ricardo responded right away and was very knowledgeable about my a/c unit. Was very curtious and made things very easy to understand. My wife and I signed up for the yearly maintenance plan. Would recommend this company very highly. The woman my wife spoke to on the phone Danielle was very pleasant and helpful as well. GREAT JOB!!!
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By Jeremy McBryar on 06/28/18
Could not leave a star review. But Louie was awesome, great Service

By marilyn r. on 06/26/18
THIS IS MY COMPANY FOR A/C ISSUES FROM NOW ON. EVERYTHING WAS PROPERLY AND THOROUGHLY EXPLAINED. I WAS SHOWN HOW TO WORK NEW THERMOSTAT. HE INFORMED ME UNIT WILL NEED A NEW CAPACITOR WHICH I WILL SCHEDULE NEXT MONTH. PLUS THIS COMPANY WAS RECOMMENDED TO BY 2 FRIEND...
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THIS IS MY COMPANY FOR A/C ISSUES FROM NOW ON. EVERYTHING WAS PROPERLY AND THOROUGHLY EXPLAINED. I WAS SHOWN HOW TO WORK NEW THERMOSTAT. HE INFORMED ME UNIT WILL NEED A NEW CAPACITOR WHICH I WILL SCHEDULE NEXT MONTH. PLUS THIS COMPANY WAS RECOMMENDED TO BY 2 FRIENDS. GO RICARDO. IF THIS IS AN EXAMPLE OF YOUR EMPLOYEES YOU ARE TOPS.
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By Victoria M. on 06/23/18
Awesome experience all around

By Travis B. on 06/23/18
They were Awsome! Came out immediately and diagnosed problem. I made decision to buy a new system. Todd did energy calculations and spent all day at my house. A routine service call ended up all day with no details missed. Todd left a portable ac unit to use in my ...
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They were Awsome! Came out immediately and diagnosed problem. I made decision to buy a new system. Todd did energy calculations and spent all day at my house. A routine service call ended up all day with no details missed. Todd left a portable ac unit to use in my sons room while waiting for new unit to be installed, ( very much appreciated!). The install crew knocked everything out of the park. They are knowledgeable, quick, clean and polite. I feel like I got a great value for the price.
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By Will Griffin on 06/22/18
Todd is a great American, keeps his word and delivers results. Tim is terrific ac technician, very knowledgeable, excellent customer service skills, no nonsense guy. Get it done and done right. George is a team leader, focused on quality customer service. Todd, Tim...
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Todd is a great American, keeps his word and delivers results. Tim is terrific ac technician, very knowledgeable, excellent customer service skills, no nonsense guy. Get it done and done right. George is a team leader, focused on quality customer service. Todd, Tim and George are a pleasure to do business with for over 15+ yrs.
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By Emily E. on 06/22/18
Louis M. was excellent, professional, and thorough with the service that was provided! I called for a problem with a burning smell and my A/C not cooling..i was quoted a time of arrival between 3-7 pm.. but they were able to come earlier.. the tech (Louis) arrived ...
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Louis M. was excellent, professional, and thorough with the service that was provided! I called for a problem with a burning smell and my A/C not cooling..i was quoted a time of arrival between 3-7 pm.. but they were able to come earlier.. the tech (Louis) arrived at about 1230 maybe sooner..what a relief as it's hot out!! THANK YOU!! The parts were replaced at a reasonable cost, and time I might add, the system put back in service and is running great! Karla, who also was my initial contact with American Air and Heat, was very professional and helpful scheduling a last minute call out for my A/C. She was also the one to call and let me know that if I was available they could come early.. which I did and was very pleased about. If I ever need service again I will be sure to call them!
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Select any employee to see all their reviews.

David D
12 Years
Rating:
(51 total reviews)
Anthony T
15 Years
Rating:
(43 total reviews)
Steve C
36 Years
Rating:
(36 total reviews)
American Air and Heat Team
Rating:
(28 total reviews)
William M
9 Years
Rating:
(17 total reviews)
Tim S
20 Years
Rating:
(12 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period American Air and Heat has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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