I would like to start with the initial phone call in which I spoke to Desiree. She turned my bad day into a bearable day as we were laughing at ourselves, thank you Desiree. The service pro, Irving was very helpful. He not only showed up on time, he recommended things that need to be done in the future. He fixed my problem in a timely manner and was very courteous. I will be letting anyone I know to call American Heat and Air!
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Had to call AA&H for a service call. Again, great service from Louie and decided to purchase the "maintenance Plan"...just makes sense to keep the services checks going. Always get reliable and professional service both on the phone and the in person service call. 7/21/18 I had 2 systems installed last Sept., and have since lost my husband. I placed a service call on Sunday, and on Monday afternoon Steve promptly arrived and solved my issue. He went above and beyond what was expected, showed me what I need to do to maintain my systems, then actually did it for me. He patiently showed me how to change the filters (I had NO idea how to!) and how to order the filters. I received 2 follow up calls today and could not give higher praise to American Air & Heat and their technician Steve. THANK YOU for taking the time to REALLY help me!
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Louie came out and expertly assessed our issue and didn't talk down to me when explaining the issue and have me several options while explaining the costs. He was clean, friendly, well spoken, personable and seemed to care about his job and the opportunity to earn my business. Im glad to say that American Air and heat is my go to HVAC company.
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I needed a spring check up. My ac unit is covered under my Home Warranty but not check ups. Wonderful lady at the office set up my appt with Irving and he was on time. I explained what I needed done, and explained my unit was a good twenty years old but it ran perfect. It just needed to be checked. Irving went about his work and kept me updated on wha he found. He was fast, efficient , and I sure will use you again and recommend you folks very highly. There were several items that needed attention but having a home warranty program I chose to notify them and hopefully let them handle it. I will tell you that Irving did try and sell me a contract and if I did not have the home warranty I would of purchased it. Thank you for great service!!
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William B. was wonderful.. His personality was upbeat (even though dealing with a barking dog who would not leave him alone), and he was neat and thorough. He explained what the problem was and fixed it promptly. I also got a complete explanation of my bill and just a small amount of sales pitch, which was not pushy. I have been a customer of American Air for a number of years and have NO complaints.
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Our air conditioner (20 years old) was well past being replaced. I knew the duct work was probably wrong as well, just by the amount of overwork the system seemed to be going through. (yes, I'm an installer's worst nightmare - an engineer with a little knowledge). Todd came in and explained our options - none of them cheap, but when has AC replacement ever been cheap. He did give me good options for least expensive vs. highest quality - we picked the middle of the line design, which looked to be able to fit all our needs and a complete duct rework. Ended up being a good choice. Todd took all the measurements, wrote up all the paperwork and had it set to be installed on Saturday, one week later - great! Eric and Brice were the two installers that came. Very nice guys who worked harder than any two guys I've seen before. Had the new AC unit installed in one day working 100%. Came the next working day (Monday) and started at 8:30 AM and stuck with it until almost 10:00 PM at night - but got the job done. They were both spent, but I really appreciated all their efforts to have a complete working system. They both came back on Tuesday to spend 1/2 day adjusting, cleaning and doing cleanup inside the house and out. One more shout out for Megan in the office (don't know if I spelled your name right, Megan), but she took every call, moved me to the right person right away and made sure I got answers to questions, not just further movement around the office. This team really does work like a family. That was great to see and it was great to see they were interested that my family was taken care of. Thanks to all of you for a great team effort. Ernie and Kathy Smith
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