Ricardo Reyes came when my mother's AC drain line needed a clean out and was a big help. I'm sorta mechanically inclined, so he walked me through how to do a lot of simple maintenance and home improvement stuff myself. Took the time to listen when my mom wanted to chat him up (has more patience for that then I do, lol). Good job, Ricardo! Thanks.
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Louie was honest and gave us options that didnt feel like a pressured sales pitch. He got our ac working again and for MUCH less than what we were quoted with another company. Customer service was even kind and did everything in her ability to get us someone fast since our house was hot. We would highly recommend him and this company.
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Write Review Here...Ricardo was professional and compassionate to my family while our house was quite uncomfortable. He helped me to understand what we needed to get working in a hurry and suggested a maintenance plan that will work well for my household. The service call was handled promptly and their customer service representatives didn’t bat an eye when I called to make sure my service pro was still scheduled to arrive that day. Old school customer service is hard to find nowadays but Ricardo and staff provided that genuine old style customer service. Because of that, I feel that American Air and Heat is a company that I can rely on for all my future AC needs.
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Todd came out did a complete inspection and provided recommendations. He followed up in a professional manner with no pressure. Once decision was made the system was installed as he described. The installers did fantastic work, explained what they were doing and were very professional.
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David was very informative and accommodating in helping me purchase a new system. He was very prompt in returning calls made to him by myself and addressed any concerns. System I had installed by Tim and Eric went smooth. They were neat, efficient, and focused on the job. The installation was done sooner than I anticipated. :)
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My 18 month old A/C unit died last night. I have had the service contract, because I don't have the skills or tools to keep my investment in optimum condition. Last night I called and left a message with the answering service . This morning the office was expecting my call and I was already scheduled. Louie arrived 30 minutes early and went to work. It seems that the master switch for the unit had issues. He meticulously performed diagnostics / troubleshot and had my unit fixed in an hour. No charge since I had the service agreement and he even had an extra box of filters that he sold me. Great customer service!To be honest all the technicians who have serviced my unit are all professional, polite and knowledgeable.
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Louis is the example of a trained, professional technician that excels at his craft. My service call was prompt, courteous and educational. Louis explained where the problems were and showed me on the unit, he repaired the issue and recommended a service plan that meets my needs. American Air is my service company from now on.
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Louis M. was the tech that serviced my AC unit. He arrived in the window of time that I was advised of by the main office. Louis explained the procedure of the service call and followed it to a T. He spoke in layman’s terms, meaning I understood everything he was explaining. Louis was personable, knowledgeable and professional. Based on this extremely positive experience with Louis and American Air & Heat, I will call them in the future for any needs and highly recommend them
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