I previously posted a review after Eric R. fixed our pipe when it froze and busted earlier in January. The experience was great but the experience yesterday was even better! We thought the pipes froze again when my boyfriend woke up to take a shower and there was no water. We called All Klear to have someone come out to unthaw them. Eric was called to our house since he was the one who worked on our pipes the first time. He had to leave and go to O’Reillys to get a tool that would open our crawl space door. He said he did not see anything wrong with our pipes so he checked the main. The main had been shut off by someone! There is work going on at the house next door so we think that they shut off the wrong one by accident. To say the least, I was frustrated. Eric turned it back on and we had water again. He felt bad so he called his manager to see if there was anything that could be done to give a break on the price to come out. His manager approved to give us over 50% off of the visit price but some of that would come out of Eric’s pocket. I didn’t want to have it come out of his pocket but he insisted. Eric R. is an amazing employee and is a huge reason why we will use All Klear for future plumbing and HVAC needs. He is helpful, kind and hardworking.
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Kevin C. was professional and efficient with servicing our furnace. He took the time to thoroughly explain what needed to be done and completed the task in a timely manner. It was obvious that All Klear Plumbing, Heating and Cooling care about the customer. I am satisfied with the excellent service provided to my home and family.
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I work 8:00 am to 4:30pm weekdays. I called on Sunday as soon as I realized there was a problem with my garbage disposal. I was concerned they would have to come out on Sunday but I was told they would accomadate my work hours. Eric R. arrived at 5:30 p.m. Monday. He was friendly, wore booties in my house, professional and able to make a quick diagnosis of the problem. He explained the situation and the solution in details I could understand. I am a new homeowner and Eric reminded me to get a service plan for my home. I immediately signed up for that considering my house was built in 1926. I feel good that my house will be inspected 3 times a year. Prevention is the key! Eric spent a great deal of time being tidy in his work. Besides removing everything under my sink and putting it back. He vacuumed and laid a large mat on the floor. I am very satisfied with total cost as it was very fair, when I quickly compared online prices. Eric made a problem very easy to solve. Great service!
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Last night our furnace died, Kevin C. came out to our house about 7:30 last night, looked at the furnace, and Kevin gave us to options what we could do. Wow for him to come to our house was awesome. Today we got a new furnace that Kevin C. installed, he did such a good job!!! It's so hard to find great people like Kevin C. He was polite, and respected our house. Now we don't have to worry about the furnace! If something does go wrong, Kevin C. is only a phone call away. I'm so happy with the service that he supplies.
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We have used All Klear for several issues that have come up around our house. They have never made me feel like I am incapable of taking care of the issues. Eric has been out twice now, and both times has kept the atmosphere light and casual, while exuding a confident and professional persona. The main reason I don't hesitate to call them is the membership that has saved us so much money and yearly checkups on the house to let us know what issues might be arising so we can stay on top of problems without it becoming something bigger and more costly. Every technician we have had seems more about being helpful than making a buck off of an issue, and as a parent, I really appreciate that!
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We had our heating unit go out on us yesterday we called All Klear for service and found out that we needed a new unit. Today Trevor from All Klear arrived on time and installed our new unit. Trevor is very knowledgeable and you can tell he has a passion for what he does. A big thank you to Trevor for his impeccable service.
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