As my headed indicates, I have used this company for 26 years for maintenance and purchase of new furnace, and central air conditioner, humidifier and hot water heater. They are prompt, reliable and quick to come out in emergencies. I have found them to be honest, helpful and kind. I would not still be using them for this long it I were not happy with their service.
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Alan Heating has always done a great job for us, whether it was emergency furnace repair in the coldest days of winter, or their recent replacement of our A/C compressor and coil. They worked with us to help select the best option and, despite being busy with other jobs, they found a way to fit us in so that we could get our A/C restored during the dog days of August. We were once again cool and comfortable thanks to Alan Heating!
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On the 25th of June we had a service call on our A/C and it was determined that it needed to be replaced. We asked if the hot water heater could be replaced at the same time. We then received a quote for the job. Which we accepted. Mike and his team had the A/C and Hot Water Heating installed on that Friday (6/29/18). The day before the hottest weekend of the season. Great job guys it was greatly appreciated. Thanks Again
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Alan Heating Air Conditioning is a very professional company that provides excellent service. We had to replace our furnace and A/C after our basement flooded. Mike from Alan Heating A/C came to our house and went through all of our options, explained everything and gave us pricing on the spot. He was very knowledgeable of what would need to be done to install an entire new HVAC system and of the systems that would be best for our home. Everyone at Alan Heating A/C was very professional, helpful and understanding of our situation. I highly recommend Alan Heating A/C to anyone looking to replace their furnace, air conditioning unit or entire HVAC system. They are truly the best.
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Mike is the grandson of the founder who started the business 70 years ago. I requested a quote knowing my system would need to be replaced as it was nearly 20 years old and not well maintained by a previous owner. Alan was one of 3 companies to bid the job, and the last to do so. At the end of Mike's assessment and quote I told him that his presentation was so thorough and precise that he had 100% earned my business and it was just a matter of picking which model condenser I wanted. After an inspection of my outdoor/indoor setup, mike proceeded to walk the entire house to inspect vent location and took a measurement in each room to calculate the precise square footage of my home. He sketched the floor plan on an ipad with measurements and detailed notes. It was very impressive. He then explained that split level homes are very difficult/impossible to evenly cool. But, being an Elmhurst company he deals with hundreds of split levels every year. He explained the key to cooling split levels is using a slightly smaller condenser (3 ton condenser instead of 3.5 in my case) to cause the system to run slightly longer which will push a larger volume of cooler air across all of the levels. As opposed to a smaller volume of colder air which a larger condenser would provide. The results are fantastic and my home is staying much more evenly cool.
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Alan Heating & A/C is the best home service group, period, bar none. Their voicemail message says someone will call you back within the hour. They do. Recently our heat was out and we called at 8:45 pm on a Sunday. They called back in 5 mins and had a repairman at our home the next day. A few years ago we used another company to replace an A/C unit to save a few dollars. What a mistake. Last year, Alan replaced a furnace for us and we won't go anywhere else for heating and A/C again. Mike and the whole crew are just the best.
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