Recently had A&W of Ellsworth install a Kinetico K5 reverse osmosis point-of-use unit under our kitchen sink. The entire process was well executed, the sales rep. and support team were professional and quickly responded to my questions. The installer was friendly and efficient. This system was installed yesterday so I have no experience using it as I am waiting for confirmation of a clean water test.
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I've been a totally satisfied A&WQ customer for several years. Nate C. came down today to check out some minor issues that recently developed. He immediately identified the sources of the problems and corrected them: no fuss, no muss, no bother, and at a reasonable cost. He is always wonderful to work with -- kind, considerate, knowledgeable, and always willing to explain things in detail. It couldn't be a better experience. Thank you!
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We bought a home in Brunswick 2 1/2 years ago which had multiple “ water treatment systems “ , which we had no experience with. We found that Air & Water had installed and serviced much of our equipment and promptly called for a service appointment. Air & Water came out and explained the entire system to us and how to manage it and has been out a few times since to replace filters for our Reverse Osmosis equipment. These guys are very professional, friendly and efficient-They also have been very patient with my questions! We are so grateful to have this company to rely on when we need service ,we highly recommended Air & Water Quality to anyone who has existing water treatment equipment or are considering installation of a new water treatment system for their home !
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Had a system installed today to clean up our water. Service was top notch from the initial phone consultation to having the water tested and system spec'd to the actual install today. After the quote was sent there was zero pressure to purchase which for me was such a relief. Workmanship of the actual installation far exceeded my expectations. Very glad I decided to purchase from Air and Water Quality.
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Bart was extremely knowledgeable and quick with what he was doing. My Landlord got a filter tank installed for the hardness in our water. Bart was very personable, pleasant and took the time to explain every single part of the new system and answered all of my questions. Bart made himself easily accessible should I need him in the future by putting the company's tags on the system. All in all a great interaction.
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We ordered two systems: The Reverse Osmosis and the water softener system. Bart took the time to explain the systems; and it was obvious that he took pride in his work! Both his professionalism and friendliness are appreciated and we truly like our water SO much better. And it taste great! At first it seemed like a lot of money to be parting with; but it's worth it and we are glad we did it! Thank you Bartholomew! Yes I had to look up your name to spell it. :)
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These folks did a great job coming to our house to do testing and explain to us our options for dealing with our water problems, and the technician who came to install our system was very careful, neat and friendly, and he also patiently answered all the many questions we had as first-time water filter customers.
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Re: Home water maintenance performed by Air & Water Quality Technician Nate C. on 11/30/2020. Nate was prompt and efficient and did not hesitate to answer any of my many questions. I was very satisfied with the service as I have been for the many years that I have relied on the Air & Water Quality Co. Jack P
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