Excellent service; professional, not pushy. Prices are fair. With my first call they arrived within one hour. Erik did not have the part that he needed. He called a fellow employee and he arrived with the part in less than 30 mins. LOVE these people. Want to give them 6 stars. Will definitely use them again.
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AirNow Services is an amazing AC/heating company! They have installed two amazing carrier systems in my house which has dropped my electricity bill drastically. The employees are very knowledgeable and extremely professional. I would recommend air now services to anybody with any AC/heating needs
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AirNow Services is an amazing AC/heating company! They have installed two amazing carrier systems in my house which has dropped my electricity bill drastically. The employees are very knowledgeable and extremely professional. I would recommend air now services to anybody with any AC/heating needs
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Very satisfied with the team at AirNow. They are now my go to folks for HVAC services. They replaced my upstairs AC units (both outside compressor and inside coil). The installation team of Edgar and Eduardo were very professional, courteous, and considerate of our home. They put down floor protecting clothes before any installation work. They worked hard, explained what they would be doing and gave an estimate of how long the installation process would take and answered all questions. The Installation Manager, Mike, came by during the install for a spot inspection. Charlie, the overall Manager, who also came out for the initial call was very professional and provided his expert opinion on the opinions available without trying to upsell. After the install he came back a few days later to make sure every thing was done properly and no minor leaks had developed. The QC was a very thorough process. The front office lady, Tracy, was very professional throughout the scheduling process. On the day of the install, she called to let us know the installation team was on the way and to ensure it was still a good time for the install. I would and have since recommended AirNow to friends.
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This company is great. Eric is friendly, professional, and trustworthy. I know I can trust what he tells me! He replaced one of our two ACs, and when the other one recently stopped working, he was right there and replaced an inexpensive part to get it working. Great job and very honest.
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Excellent communication and attention to detail. Erik arrived on time, was very professional and resolved my issue quickly. Tracy was phenomenal as well with tracking down warranty info to ensure my repairs would be covered by the manufacturer...great job and great experience all around!
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I used AirVow Services in the Woodlands for the inspection of a house that I was going to buy.I was extremely happy with the customer service making an appointment was easy and the technician was very acknowledge and extremely pleasant. I will definitely use them again. Higher recommend.
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Issues with A/C upon returning to town after a short trip. Sunday night A/c was not working as it should. Called and Erica came out to check on the system. It was frozen due to an apparent leak in the A coil. We turned the system off so it could thaw and she returned the following day to confirm that the A coil was the issue. It was and an order was placed for a replacement part. She tried checked to see if it was still under warranty, unfortunately it was not. She added sufficient coolant to the unit so it would hopefully function until the replacement could be installed at the end of the week. That worked and by Friday we had the system repaired and all is good again with our A/C system.
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I called in the afternoon to schedule a service call to validate concerns arising from a home inspection on a home I am selling. I spoke with Tracy who was exceedingly nice and very helpful. When she told me the earliest appointment available was the following day, I simply responded with I was home today, and before I could continue to offer an alternative, she fit me in for a same day appointment. The experience only got better from there, as Eric arrived at my house in around an hour after the phone call. He was extremely friendly and helpful, and after his inspection he did a thorough job of explaining his findings. In my case, there were no needed repairs, but I happily paid the trip charge because they exceeded my expectations in every way. It was a great first impression and I will certainly call on AirNow again for my HVAC needs.
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AirNow Services, Inc. replaced our heating and cooling system in a very professional manner. We were quite satisfied with their work starting with the evaluation of the existing equipment and recommendations by Erika. Since it was a weekend with no A/C, they delivered and installed two mobile cooling units which were much appreciated (good customer service). The system installation team of Juan and Eduardo, were excellent, working quickly and efficiently to complete the project. They gave helpful answers to any questions. I would recommend using AirNow Services.
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From the moment I talked to Tracy on the phone, I knew that I had made the right choice for my service call. She was able to get the service technician Eric out to my house within a couple of hours. He was able to determine what had happened with my air conditioning, explained the problem to me, then went in search of the root cause of its failure. Throughout the entire process he explained what he was finding and what that implied. He was on the phone with the manufacturer of the other brand product that was installed, checking to verify warranty status, part numbers, and other information that they were able to provide. Ultimately he provided me with my options and his recommendations. When I decided to replace the unit with Carrier, he started immediately checking to see if what I needed was in stock. He also arranged for the installation crew, Kenny and Ian, to come over as soon as they finished the project they were working on. They were all very courteous and professional throughout the entire process. I definitely was pleased and would not hesitate to call AirNow Services for any future needs.
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Eric came out to give a second opinion on our A/C unit. Another company performing semi-annual maintenance on our unit had told us that our coils had a leak and needed to be replaced along with a few other issues. Being it is a new house I sought a second opinion. Eric thoroughly checked the system and explained what he was looking for and why during the entire process. He found that there were no problems with our system. I really appreciate his professionalism and education about my system during his visit. Needless to say I am now an AirNow services customer and will use them from this point on.
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