The team was great! Doug who came out to do the estimate was very knowledgeable about the equipment and installation. He was a nice guy. He is a talker so be repaired for that but super nice guy. Sue in the office coordinates perfectly and is great at what she does. Three guys came to actually install the units, it took them 2 days. They 3 guys were super clean and respectful. Couldn’t ask for a better crew. I would definitely recommend air experts. I had 5 different estimates from companies and I’m glad I picked air experts instead of one of the others.
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We were impressed with the way that both, our customer service rep. Susan and the Tech. guys Paul and Anthony listened to our concerns and kept us informed during the installation. Although the job was quite involved, the install was done neat and clean, all without being intrusive on our family's daily routines.
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They left burn holes on my floor, installed vent through side of house when roof was promised, piping was installed in front of my washing machine so now my washer is basically locked in place, ran drain line through shelf (!) and around the room.. I could go on and on. So disappointed and upset. The owner is coming to view the workmanship in a few days.. hoping all gets resolved.
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On 10/11/2018 I had Doug come out to my house for a price for install for furnace and air conditioner units .The price I was quoted and the manner of this meeting was above and beyond all expected. On 10/25/2018 I had Steve and Greg come out to my house for the install and I couldn't ask for anything better then these two installers they know there business and performed above and beyond all exceptions. The install went very well and I look forward to many years with Air Experts. One more note Doug made a special trip the night of my install to see how all went and checked out all work again thank you Doug. Michael Caccavale JR
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Sales team drops you as soon as you sign so any understanding you had is void. Completed my job without getting the permit. Lied about where the unit could/couldn't go before looking at the survey or going to the town for clarification. Ruined the entertaining space on my deck. This survey forces you to chose someone for "excellent service" so I picked a name I didn't know. When management came to discuss my complaints, one of them smelled of alcohol. Install team left without adjusting the air flow. Another visit discovered a screw that was preventing the damper to open properly.
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The Air Experts Team was extremely professional when the installed my new Lennox heater. There was an unforeseen logistical challenge that popped up during installation but the team was able to solve the problem quickly and still finish on schedule. I would recommend Air Experts to anyone in the area.
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The Sales guy didn't point out that EVENTHOUGH we weren't getting the system for onver a month (company backed up) that we would be billed the ENTIRE amount immediately. Upon learning this - the Office Employee in Accounts (?) was not very nice and understanding and got a little snappy with me causing me to be aggressive. The actual installer was AMAZING!
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I contacted previous dealers prior to Air Experts. Time frame to installed units were 3 to 4 weeks longer then what Air Experts provided. Having a sick family member the wait time was a major decision maker on my selection. Air Experts were proficient and explain in detail the ins and outs of the complete system and what would be the best selection. Great Job.
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After meeting with three Lennox dealers we decided to go with Air Experts Inc based on references etc. The dealer was very knowledgeable about all products and what would best fit our home requirements. The lead time we long, but then again it was the beginning of summer. The logistics department continued to disappoint with wrong install times and dates etc. That was made up for by the service technicians who were very good and worked very hard to get our new system up and running. I would recommend them again.
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