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By Melissa B. on 03/03/21
My heat went out right after it snowed this winter and they were quick to action. My dog and I were well taken care of and I was able to finance a new ac/heat unit. They were patient and didn't disturb me while working from home. Professional through and through.

By rudy f. on 11/24/20
air excellence provides outstanding service.

By rudy f. on 11/22/20
rick does a great job servicing our a/c unit. he lets me know what he is checking . thanks rick.

By Ken W. on 11/17/20
no comment

By Vanesa G. on 11/17/20
Our ac unit gave out and had to be replaced. The team at Air Excellence did an amazing job at getting the unit replaced and up and running in a timely manner.

By Terry Z. on 11/17/20
no comment

By Sarah W. on 09/17/20
Our air conditioner was not working well and my house got up to 90 degrees before I even noticed it ‍️ I called Air Excellence and talked to Amy and they were able to get a tech out the next day to take a look at it. I got the bad news that it was time for a ne...
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Our air conditioner was not working well and my house got up to 90 degrees before I even noticed it ‍️ I called Air Excellence and talked to Amy and they were able to get a tech out the next day to take a look at it. I got the bad news that it was time for a new unit which I was expecting as it was 15 years old. The Air Excellence team was amazing at explaining all the options and what to expect with the install process. The technicians that came out were knowledgeable and professional. We will be using Air Excellence for all of our maintenance and needs going forward.
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By Marty & Angie G. on 07/27/20
Sorry I didn’t get this to you sooner. We had a family emergency (our daughter was diagnosed with breast cancer). To be sure, it’s no fun to be stranded in Tucson, Az, in the summer when the temperature is in triple digits and the air conditioner quits working....
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Sorry I didn’t get this to you sooner. We had a family emergency (our daughter was diagnosed with breast cancer). To be sure, it’s no fun to be stranded in Tucson, Az, in the summer when the temperature is in triple digits and the air conditioner quits working. Not to mention I have underlying conditions (lung issues). Ah, to the rescue, Air Excellence on the scene. Not to worry, Alex is here. He was courteous, dressed neat and ready to help. The end result was that the air conditioner would cost a lot to fix. It needed a new compressor and a coil. There was no guarantee that it wouldn’t break down again and it was going to take about two weeks to get the coil. We couldn’t wait that long during this heat. We ordered a new air conditioner. It was installed on 7/07/20 and Alex did a great job in following up! Hats off to a good man. Don’t let this one slip away from you. I also want to thank Amy and her office staff for taking a personal interest. Great job! I would recommend your company to anyone. Many thanks, Marty & Angie.
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By Juan A. on 07/01/20
Excellent service, quality, at a reasonable price.

By Juan A. on 06/30/20
"no comment"

By Art E. on 06/30/20
"no comment"

By Stephanie on 09/04/19
Our AC went out over the weekend during the hottest time of the year. With 2 kids and 3 pets, we knew we had to get this fixed fast. Air Excellence dispatched their on-call technician within 10 minutes of my call. The technician was polite, honest and knowledgeable...
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Our AC went out over the weekend during the hottest time of the year. With 2 kids and 3 pets, we knew we had to get this fixed fast. Air Excellence dispatched their on-call technician within 10 minutes of my call. The technician was polite, honest and knowledgeable, and most importantly was able to diagnose the problem and get it fixed in under an hour. Thank you, we now know who to call when this happens again! We will also be referring family and friends!
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By Customer on 09/03/19
Consumer BEWARE!! Air Excellence marks up the cost of the capacitors by as much as 10 times the open market cost. They charged us $153.04 (not including labor or trip charge) for an A/C capacitor that can be bought on the open market for about $10. Though our A/C...
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Consumer BEWARE!! Air Excellence marks up the cost of the capacitors by as much as 10 times the open market cost. They charged us $153.04 (not including labor or trip charge) for an A/C capacitor that can be bought on the open market for about $10. Though our A/C unit is under a manufacturer warranty for parts, which means the manufacturer should cover the $153.04 we paid for the part (not including labor or trip charge), Air Excellence would charge us a trip charge to return the malfunctioning capacitor to the manufacturer. Which they stated would cost the same as the cost of the part itself, $153.04. Oh, and by the way, their office representative we talked with stated they had 3 parts on her desk to return to the same place. Is this ethical, charging each client a trip charge of $153.04 to return the parts? What a profit margin! I'd be willing to bet capacitor replacements is their biggest money maker. In addition, the technician they sent was working on the a/c unit while it was still powered-on and running which caused him to zap himself twice while trying to attach the new capacitor to the a/c unit. Also, he wasn't aware that Arizona requires all home A/C systems to have locks on the refrigerant valves to prevent theft of the refrigerant. Needless to say, he did not have any of the keys to unlock the valves and check our refrigerant pressure. You have now been warned about Air Excellence's business practices. Go elsewhere or be prepared to be taken to the cleaners. Good luck with your choices.
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By Jeff Van H. on 08/20/19
Air Excellence is like a breath of fresh air. Never have I experienced such a warm, sincere and knowledgeable team. Whether it was the terrific office staff or the highly trained service proffesionals, the experience was more than positive from beginning to end. I ...
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Air Excellence is like a breath of fresh air. Never have I experienced such a warm, sincere and knowledgeable team. Whether it was the terrific office staff or the highly trained service proffesionals, the experience was more than positive from beginning to end. I highly recommend this wonderful team of proffesionals!
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By Jeff Van H. on 08/20/19
There is no better place in town for your heating and a\c needs than Air Excellence. If your looking for a proffesional, courteous and knowledgeable team, look no further than Air Excellence! Whether it's service or installation they have always been there for my f...
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There is no better place in town for your heating and a\c needs than Air Excellence. If your looking for a proffesional, courteous and knowledgeable team, look no further than Air Excellence! Whether it's service or installation they have always been there for my family and I. They recently installed a mini-split system in my home and we have never been more comfortable. The new system cut our energy bills by 40%. The installation could not have gone any smoother and we couldn't be more happy. Thank you Air Excellence!
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By George W K. on 07/19/19
Eric is very personable, knowledgable,and neat in his work.

By Dick B. on 07/07/19
Erik was extremely courteous and explained everything to me. I want him and your company to work on all my heating and cooling needs. Thanks for your great service!

By Dick B. on 07/04/19
Erik was a very good AC technician! He even helped me read numbers off components that had been put in by another company which I needed those numbers to get a check back from AHG Warranty Co. He explained everything in terms I could understand and was very court...
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Erik was a very good AC technician! He even helped me read numbers off components that had been put in by another company which I needed those numbers to get a check back from AHG Warranty Co. He explained everything in terms I could understand and was very courteous! I want him to work on any heating and cooling problems I will ever have in the future. Thanks again ERIK! Dick Bemis
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By Leon A. on 06/26/19
I would like to you for your prompt response to our request for repair of our air conditioning unit. Your technician, Eric, was very professional and explained the problems he found with our a/c unit. After completion of the repairs and activation of the unit a vib...
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I would like to you for your prompt response to our request for repair of our air conditioning unit. Your technician, Eric, was very professional and explained the problems he found with our a/c unit. After completion of the repairs and activation of the unit a vibration of the fan was noted. Eric indicated the needed to be replaced to eliminate the vibration. We look forward having the fan replaced in a timely manner. Again thank you for your prompt response. Leon Ames
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By Susan R. on 05/23/19
We worked with **** and had a great experience. He helped us choose the best heat pump at a great price to meet our needs. Installation went according to plan with 2 techs **** and ****, doing a great job. Highly recommend!!
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Select any employee to see all their reviews.

Alex H
Rating:
19 total reviews!
Air Excellence Heating and Cooling Team
Rating:
17 total reviews!
Rich L
1 Year
Rating:
(7 total reviews)
Nick C
Rating:
(5 total reviews)
Don K
2 Years
Rating:Just Launched

* Total number of reviews and star-ratings are based on data collected during the time period Air Excellence Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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CALL TO SCHEDULE
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Air Excellence Heating and Cooling Team has a 5-Star rating and leads the company in total reviews, making this pro a ReviewBuzz Rockstar!
17 total reviews
By Customer on 09/03/19
Consumer BEWARE!! Air Excellence marks up the cost of the capacitors by as much as 10 times the open market cost. They charged us $153.04 (not including labor or trip charge) for an A/C capacitor that can be bought on the open market for about $10. Though our A/C...
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Consumer BEWARE!! Air Excellence marks up the cost of the capacitors by as much as 10 times the open market cost. They charged us $153.04 (not including labor or trip charge) for an A/C capacitor that can be bought on the open market for about $10. Though our A/C unit is under a manufacturer warranty for parts, which means the manufacturer should cover the $153.04 we paid for the part (not including labor or trip charge), Air Excellence would charge us a trip charge to return the malfunctioning capacitor to the manufacturer. Which they stated would cost the same as the cost of the part itself, $153.04. Oh, and by the way, their office representative we talked with stated they had 3 parts on her desk to return to the same place. Is this ethical, charging each client a trip charge of $153.04 to return the parts? What a profit margin! I'd be willing to bet capacitor replacements is their biggest money maker. In addition, the technician they sent was working on the a/c unit while it was still powered-on and running which caused him to zap himself twice while trying to attach the new capacitor to the a/c unit. Also, he wasn't aware that Arizona requires all home A/C systems to have locks on the refrigerant valves to prevent theft of the refrigerant. Needless to say, he did not have any of the keys to unlock the valves and check our refrigerant pressure. You have now been warned about Air Excellence's business practices. Go elsewhere or be prepared to be taken to the cleaners. Good luck with your choices.
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By Jenn B. on 08/31/18
Our A/C stopped cooling during one of Tucson's hottest weeks this summer. In 2014, Air Excellence installed a new HVAC system on our home, so I called the office based on a positive experience with their office and field teams in the past. I believe the name of...
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Our A/C stopped cooling during one of Tucson's hottest weeks this summer. In 2014, Air Excellence installed a new HVAC system on our home, so I called the office based on a positive experience with their office and field teams in the past. I believe the name of the person who helped at the office was Jolene. She was very kind, professional, and searched her technician schedules to see when the soonest appointment would be available. She had a tech in the area but could only guarantee service later in the afternoon between other appointments; I took it! When our Service Pro, Tom, arrived, he had a professional appearance, shook my hand and introduced himself. He allowed me to describe the issues I was experiencing and had me walk him through the equipment areas. He then gave me an overview of what he believed the problem was based on my description and how he would be troubleshooting it. Tom was very courteous in our home and to our house guests. He walked me through his process as he was testing the equipment, and answered my questions simply but thoroughly. He did not leave any used parts or trash/packaging from the new parts behind. Overall, an amazing experience from call to complete. We even skated out for less in parts & labor than most people can say they spend in one trip to Costco! I would highly recommend Tom & the team at Air Excellence to anyone. We have a second home in Phoenix, and with the service we have received from the Tucson team, we will be using them up there, too!
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By calvin dacus j. on 07/14/18
my wife and i thank airexcellence for the great work and everyone involved to get the job done.

By calvin dacus j. on 07/04/18
My wife and I were more than happy and satisfied with the service from AirExcellence. Starting with *** who was our first contact Travis who laid out the work to be done to **** and **** who did the work. All we're professional and knowledgeable about their jobs. A...
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My wife and I were more than happy and satisfied with the service from AirExcellence. Starting with *** who was our first contact Travis who laid out the work to be done to **** and **** who did the work. All we're professional and knowledgeable about their jobs. All my question and concerns we're answered on the spot. Everything was explained before the work started. Again we we're more than happy and satisfied with AirExellence Heating & Cooling
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By Shyam J. on 05/10/18
I have been a customer since 15 years, when we build our house. This is an excellent and responsive company. When we replaced our AC 2 years ago, we were having several problems with the new unit. Air Excellence did a great job in getting a new replacement unit fro...
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I have been a customer since 15 years, when we build our house. This is an excellent and responsive company. When we replaced our AC 2 years ago, we were having several problems with the new unit. Air Excellence did a great job in getting a new replacement unit from American Standard and installing it. They went out of their way in solving ductwork problems as well. I particularly recommend their technician **** *** as well as technical wizard ******* These guys know the systems, have a great customer service attitude, and a pleasure to deal with. Highly recommended.
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By Dave H. on 05/07/18
Excellent service, Qualified technician, and honest personnel service.

By Dave H. on 04/25/18
I had Air Excellence perform their tune - up on my A/C unit. The tech showed up on time, I also had him replace the thermostat control which I been having problems with. He checked out the A/C unit, found nothing wrong with it. He explain a situation I had and how ...
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I had Air Excellence perform their tune - up on my A/C unit. The tech showed up on time, I also had him replace the thermostat control which I been having problems with. He checked out the A/C unit, found nothing wrong with it. He explain a situation I had and how to correct the air flow around the unit that would save me money on my electric bill this summer. What I was quoted on parts and labor was the amount charged, no hidden amount. I will be using Air Excellence all the time now. Recommand using them.
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By Marty G. on 04/22/18
We've been happy with the service and recently signed up for the company's service plan to check our system twice a year, which includes a filter change. We want to know that our A/C and heat pump is ready for each season.

By Michael G. on 04/17/18
Extremely professional and knowledgeable on the phone when I set up an appointment for them to come to my home for an estimate. The Technician was great! He did not try and push me on big and expensive solutions. Instead, he told me the most cost effective solution...
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Extremely professional and knowledgeable on the phone when I set up an appointment for them to come to my home for an estimate. The Technician was great! He did not try and push me on big and expensive solutions. Instead, he told me the most cost effective solution that would work for my budget as well has having the best solution to cool a room in my house. I highly recommend to anyone needing heating and cooling solutions for their home to talk to Air Excellence first!
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By Jenn H. on 04/02/18
We've used Air Excellence for years and have always had a wonderful experience with them. The techs they send are always knowledgeable and thoroughly answer all of our questions. Someone arrives when promised and their prices are reasonable. We had issues with our ...
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We've used Air Excellence for years and have always had a wonderful experience with them. The techs they send are always knowledgeable and thoroughly answer all of our questions. Someone arrives when promised and their prices are reasonable. We had issues with our AC when we first moved into our house and they had all the parts needed to get us back in working order. I recommend them to all my friends and family for any heating and cooling work they need.
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By Neva Parker J. on 04/01/18
I am a General Contractor and I have used Air Excellence to to install many AC units on my jobs. Not only do they have great customer service but they are honest and fair on their prices. My neighbors AC went out on a Sunday afternoon in the middle of summer. I had...
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I am a General Contractor and I have used Air Excellence to to install many AC units on my jobs. Not only do they have great customer service but they are honest and fair on their prices. My neighbors AC went out on a Sunday afternoon in the middle of summer. I had them call Mike at Air Excellent and within 4 hours their AC was up and running. I use Air Excellent at my personal home for all my heating and cooling needs. If you want an honest and fair company that will stand behind their work then you NEED to call Air Excellence. Hands down the best company in Tucson!
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By vanesa g. on 03/29/18
Air Excellence has always been our “go to” heating and cooling company. They have always been honest, reliable and are very reasonable with their prices. We just recently had one of our heating and cooling systems fail and had to purchase a new system for our ...
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Air Excellence has always been our “go to” heating and cooling company. They have always been honest, reliable and are very reasonable with their prices. We just recently had one of our heating and cooling systems fail and had to purchase a new system for our home. They gave us recommendations on the type of unit that would work best for us and made sure that it was well within our budget. I would highly recommend them to anyone in need of heating and cooling services
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By Christine G. on 03/23/18
We had a Daiken mini split system installed in our family room. The room is over 700 square feet and had always been difficult to maintain a comfortable temperature in. The installation was done beautifully. They worked hard to make sure that it looked good both ...
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We had a Daiken mini split system installed in our family room. The room is over 700 square feet and had always been difficult to maintain a comfortable temperature in. The installation was done beautifully. They worked hard to make sure that it looked good both inside and out and left no mess behind when they were done. The system works great in both summer and winter. Not only was the cost fair, the efficiency of the system they recommended saved a bunch on my electric bill. They are great for preventative maintenance too. I would gladlly recommend them to anyone.
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By Briana b. on 01/27/18
5 Stars

By Adriana M. on 12/18/17
Very impressed with the speed and professional attitude in which they fixed my broken A/C. Highly recommended .

By James G. on 08/14/17
5 Stars

By Christi C. on 04/22/17
Very nice people.. Absolutely recommend them.
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