We recently replaced our 30 year old air conditioners and worked with Alex, Jeanette, Javier and Nick. The team was wonderful to work with, extremely helpful and always quick to respond. We're so happy with the service that was provided and their attention to detail. Everything was WONDERFUL! Thank you Air Excellence!
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Our air conditioner compressor stopped functioning on a hot Tucson Thursday night in June. Early on Friday morning, I called Air Excellence which had installed our unit four years earlier. They were all booked up for Friday, but managed to find a spot for us later in the afternoon. Erik arrived at 4:45 and by 5:45 our unit was up and running. We would not have to go the entire weekend without air conditioning! Erik was helpful, explained what he found, told us how much it would cost, which we felt was more than reasonable, and fixed it very quickly. He did a fine job, quickly and efficiently. We have lived in our house for about 30 years, and Air Excellence has put two units on our house and serviced them as well. We are very pleased with the products they have sold us, with the work they have done, and with the way we have been treated as customers. We recommend them highly.
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My technician was Kevin. He called and asked if he could show up earlier than originally planned. He showed up early, performed the check up on the AC unit. Showed me on the unit what he was looking at and what he had done. We then went over filter advice and replacement. I signed up on a 5 year service agreement and look forward to the excellent service.
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Erik was very nicely dressed and shook my hand upon arrival. He was very professional and took care of the problem quickly. After trying with 2 different companies and getting the run around and no calls back and happy with this company. If I need something else I know who I will call. Thank you Erik.
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Absolutely 5 star service. **** of Air Excellence was my 3rd opinion for an AC issue. He was the only one who bothered to investigate the issue, find the warranty information and recommend a remedy that did not involve a $7000 replacement. He and the company saved me thousands. Very professional appearance and demeanor. I'm very pleased. ***** **
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Alex did a great job from start to finish. He was always friendly, courteous and respectful to us and our property. He was on time for all visits and gave us a heads up when on his way. The job (replace a split AC and furnace unit) was quoted accurately and done within the time promised. All work was permitted and inspected. Our new AC unit works great. His crew was efficient and completed the job without any problems or delays. All of our old equipment was hauled off. I highly recommend Alex and his company and will use them for our maintenance needs in the future. Thanks again, Alex!
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We moved to Tucson just last year and chose Air Excellence based on a recommendation from a family member. We couldn't be happier with the service they provide. The technicians are always courteous, professional and very knowledgeable. They explain each step as they service our unit. And, afterward they give us a comprehensive breakdown of what they found and any recommendations based on their findings. We look forward to a lifetime of service with Air Excellence as our heating and cooling company.
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