When our air conditioner failed, we were fortunate to be referred to Air Excellence by our insurance company. They were able to schedule a service call to take place within 24 hrs. A real asset for our 90 temperatures during Tucson's rainy (humid) season. Erik, the service tech kept us informed of his progress through the day, arrived when he said he would. He was pleasant and reassuring that he would relieve our discomfort so that we could have a good night's rest. I am not easily impressed but Air Excellence staff and Erik in particular, made me a believer in this organization.
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Air Excellence has always take the best of care of us. They get here when they say they will, are polite about explaining the problem and the solutions. Having used them for repairs for several visits, we also elected to replace our old system by them. Erik was great yesterday and got us up and running on a very hot and muggy day. I have and will continue to recommend them to friends.
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My wife and I were more than happy and satisfied with the service from AirExcellence. Starting with *** who was our first contact Travis who laid out the work to be done to **** and **** who did the work. All we're professional and knowledgeable about their jobs. All my question and concerns we're answered on the spot. Everything was explained before the work started. Again we we're more than happy and satisfied with AirExellence Heating & Cooling
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The whole experience with Air Excellence was great. There was no question that I was going to give you my business. The ladies on the phone were great. The initial tech that came out at 8 PM and still did a thorough job of troubleshooting my problem was amazing. I thank Alex for his diligence and follow through. The install crew made it go so smooth they finished ahead of schedule... Nothing could have been better about my experience.
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Though having to replace your home A/C unit is never a fun thing to do, you may as well make it as painless as possible. That's my experience with Air Excellence. Everyone I spoke to and met with this company is a professional. Never once did I feel uncomfortable or pressured. I wish I remembered everyone's names but for sure Alex and the crew he brought out were amazing. The tech who came out initially at 8 PM one night was also very professional and helpful. Save yourself some pain and just call Air Excellence. Definitely on my Christmas card list now.
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The whole team at AIRExcellence was WONDERFUL! Jeanette was friendly and courteous, Alex was prompt and helpful explaining everything to us. Javier and Nick did a great job with the installation. The entire experience was painless and within three days from when we received the quote to our installation day, we had our air conditioning problem fixed!
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Air Excellence not only services Heating & Cooling, they do an excellent job in servicing hot water heaters. I needed service on my Rheem hot water heater and Erik, the service technician, did an excellent job. He answered all my questions and didn't mind me watching him work. This made me at ease with his service. I will use Air Excellence again. Erik's customer service stands out in today's world.
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We recently replaced our 30 year old air conditioners and worked with Alex, Jeanette, Javier and Nick. The team was wonderful to work with, extremely helpful and always quick to respond. We're so happy with the service that was provided and their attention to detail. Everything was WONDERFUL! Thank you Air Excellence!
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Our air conditioner compressor stopped functioning on a hot Tucson Thursday night in June. Early on Friday morning, I called Air Excellence which had installed our unit four years earlier. They were all booked up for Friday, but managed to find a spot for us later in the afternoon. Erik arrived at 4:45 and by 5:45 our unit was up and running. We would not have to go the entire weekend without air conditioning! Erik was helpful, explained what he found, told us how much it would cost, which we felt was more than reasonable, and fixed it very quickly. He did a fine job, quickly and efficiently. We have lived in our house for about 30 years, and Air Excellence has put two units on our house and serviced them as well. We are very pleased with the products they have sold us, with the work they have done, and with the way we have been treated as customers. We recommend them highly.
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