After returning home from vacation our AC was out. We called Air Excellence and they were to our home with in a few hours. Erik was polite and incredibly friendly. Not only did he fix our AC in a timely manner but he explained what he was doing every step of the way. He even took time to talk with my 14 yr old son and show him what he was doing and answered his questions. I HIGHLY recommend Air Excellence and will be using them in the future for continued maintenance of our AC/Heating unit.
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When our air conditioner failed, we were fortunate to be referred to Air Excellence by our insurance company. They were able to schedule a service call to take place within 24 hrs. A real asset for our 90 temperatures during Tucson's rainy (humid) season. Erik, the service tech kept us informed of his progress through the day, arrived when he said he would. He was pleasant and reassuring that he would relieve our discomfort so that we could have a good night's rest. I am not easily impressed but Air Excellence staff and Erik in particular, made me a believer in this organization.
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Air Excellence has always take the best of care of us. They get here when they say they will, are polite about explaining the problem and the solutions. Having used them for repairs for several visits, we also elected to replace our old system by them. Erik was great yesterday and got us up and running on a very hot and muggy day. I have and will continue to recommend them to friends.
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My wife and I were more than happy and satisfied with the service from AirExcellence. Starting with *** who was our first contact Travis who laid out the work to be done to **** and **** who did the work. All we're professional and knowledgeable about their jobs. All my question and concerns we're answered on the spot. Everything was explained before the work started. Again we we're more than happy and satisfied with AirExellence Heating & Cooling
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The whole experience with Air Excellence was great. There was no question that I was going to give you my business. The ladies on the phone were great. The initial tech that came out at 8 PM and still did a thorough job of troubleshooting my problem was amazing. I thank Alex for his diligence and follow through. The install crew made it go so smooth they finished ahead of schedule... Nothing could have been better about my experience.
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Though having to replace your home A/C unit is never a fun thing to do, you may as well make it as painless as possible. That's my experience with Air Excellence. Everyone I spoke to and met with this company is a professional. Never once did I feel uncomfortable or pressured. I wish I remembered everyone's names but for sure Alex and the crew he brought out were amazing. The tech who came out initially at 8 PM one night was also very professional and helpful. Save yourself some pain and just call Air Excellence. Definitely on my Christmas card list now.
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The whole team at AIRExcellence was WONDERFUL! Jeanette was friendly and courteous, Alex was prompt and helpful explaining everything to us. Javier and Nick did a great job with the installation. The entire experience was painless and within three days from when we received the quote to our installation day, we had our air conditioning problem fixed!
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Air Excellence not only services Heating & Cooling, they do an excellent job in servicing hot water heaters. I needed service on my Rheem hot water heater and Erik, the service technician, did an excellent job. He answered all my questions and didn't mind me watching him work. This made me at ease with his service. I will use Air Excellence again. Erik's customer service stands out in today's world.
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