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By Jack m. on 08/28/18
Had a wonderful experience with this company. Erik Nielson Was very professional and a great people person. had my house up and running in no time.

By Mal H. on 08/23/18
Although the initial diagnosis by another technician was not correct, the correct and thorough diagnosis by Travis was right on target. Nick performed the correct maintenance in an efficient, thorough, and friendly manner. He took the time to keep me informed of hi...
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Although the initial diagnosis by another technician was not correct, the correct and thorough diagnosis by Travis was right on target. Nick performed the correct maintenance in an efficient, thorough, and friendly manner. He took the time to keep me informed of his progress, answer my dumb questions, and got my HVAC system running smoothly and efficiently. I’ve tested it for two days and it is working perfectly. Thank you to everyone at Air Excellence Heating and Cooling for a job well done. I would strongly recommend this company for your HVAC needs.
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By Arlene B. on 08/22/18
Erik was very thorough and our air is pumping out nice and cold. I called this company because I thought we needed a new a/c unit. When the sales man came out, he noted that we already had the new R type freon, and that we didn't need a new unit, but a service migh...
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Erik was very thorough and our air is pumping out nice and cold. I called this company because I thought we needed a new a/c unit. When the sales man came out, he noted that we already had the new R type freon, and that we didn't need a new unit, but a service might be in order. I would recommend this company for any serving you need. Originally, I chose them because they sell American Standard, which in my opinion, is the best units available. Thank you for making our summer less hot!
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By Jack M. on 08/17/18
Eric Neilson did a thorough job, and my water heater is now operational.

By Shannon C. on 08/14/18
I highly recommend this company for all of your a/c needs. This is the 2nd time I have used them. They are reasonable priced, VERY FAIR and never up sell their services. Use these guys. Erik was awesome!!

By Crystal M. on 08/14/18
We went through our home warranty and they sent out All Artic Air, they came out and attempted to fix the AC three separate times. The warranty company FINALLY sent Erik from Air Excellence Heating and Cooling. Erik was very thorough and professional. He showed me ...
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We went through our home warranty and they sent out All Artic Air, they came out and attempted to fix the AC three separate times. The warranty company FINALLY sent Erik from Air Excellence Heating and Cooling. Erik was very thorough and professional. He showed me what was wrong and explained everything to me. I would definitely recommend this company!!
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By Rich S. on 08/10/18
Excellent service and very polite and honest!!!

By Gabbi S. on 08/09/18
Was able to figure out the problem quick and was even willing to go on top of the roof to fix the A/C unit.

By John W. on 08/08/18
**** did a great job. He is courteous, knowledgeable and friendly. A great member of your team.

By Emily K. on 08/04/18
both Tom and Erik went out of their way to find the problem. Erik was awesome and solved the problem very late at night a gold star empolyee

By Emily K. on 08/04/18
he was excellent and worked his tail off to find to problem

By Carol B. on 08/03/18
Have been happy with experiences with Air Excellence over the years. Would not hesitate to use company again. Erik is an excellent technician. Friendly even on last call of evening of a LONG, HOT day. Efficient, and good communicator as to problem(s) and best way t...
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Have been happy with experiences with Air Excellence over the years. Would not hesitate to use company again. Erik is an excellent technician. Friendly even on last call of evening of a LONG, HOT day. Efficient, and good communicator as to problem(s) and best way to fix. Carol & George T. Beall
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By Carol B. on 08/03/18
Very happy with our experiences with Air Excellence over the years. From telephone contact for making an appointment to time technician leaves. For our most recent appointment were given a time within 36 hours of call even though busiest time for company. Erik was ...
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Very happy with our experiences with Air Excellence over the years. From telephone contact for making an appointment to time technician leaves. For our most recent appointment were given a time within 36 hours of call even though busiest time for company. Erik was our technician. We were called to let us know running late. We were his last appointment of the day, yet he was efficient, found and fixed problem. Kept being friendly and informative even though by then was getting dark, had to finish with headlamp to see. Had to have been very tired, but finished up, cleaned up and promptly had fair bill for us senior citizens. Has been a week and all still running perfectly. Would not hesitate to use, and recommend, company & technician. Carol and George T. Beall
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By vanessa on 07/31/18
Erik was excellent, friendly and got our air conditioner working again in no time!

By Bernice R. on 07/30/18
Erik was able to assess the constant problems I was having with my A/C unit, and for the first time in 2 years (I bought the A/C from another company) I am living in a cool home this summer. I have had A/C people come multiple times, and they were never able to res...
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Erik was able to assess the constant problems I was having with my A/C unit, and for the first time in 2 years (I bought the A/C from another company) I am living in a cool home this summer. I have had A/C people come multiple times, and they were never able to resolve the problem. Erik was great in explaining the situation I was having with the coils and electrical board. He was professional, courteous, very friendly, and very knowledgable. I highly recommend this company since all the people I have engaged with are like Erik.... professional, knowledgable, very respectful. This company has a kind culture that is missing in many companies.
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By Michelle R. on 07/30/18
HVAC service company (recommended by home owner's insurance company) responded promptly and scheduled expedited service due to triple digit heat and no cooling in house. HVAC technician came the following afternoon, performed diagnostics and completed repairs on th...
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HVAC service company (recommended by home owner's insurance company) responded promptly and scheduled expedited service due to triple digit heat and no cooling in house. HVAC technician came the following afternoon, performed diagnostics and completed repairs on the AC unit the following evening. HVAC technician explained the unit's problems and the repairs and also recommended service maintenance contract. We agreed to the SMA since the communication and service was excellentAC unit is working well in more triple digit heat. HVAC technician was very experienced and his work was excellent. The company followed up with printed receipt as we requested.
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By Kim A. on 07/27/18
Excellent customer service

By monique a. on 07/26/18
We've been with Air Excellence Heating and Cooling here in Tucson for 10 years. Their name really says it all: EXCELLENCE! We also bought our Rheem 3-ton 13-seer gas pack (a/c and heater) from them which they installed in 2012. We used to be on yearly contract with...
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We've been with Air Excellence Heating and Cooling here in Tucson for 10 years. Their name really says it all: EXCELLENCE! We also bought our Rheem 3-ton 13-seer gas pack (a/c and heater) from them which they installed in 2012. We used to be on yearly contract with them (they have a reasonable rate of $195 per year which gives you also 15% off parts, 15% off freon, and a reduced labor cost of $80 for the first hour and only $35 for any hours thereafter. However, we've never had to go over the first hour since their repair techs usually diagnose and repair the problem within the hour if not sooner. We've had no problems with our unit. But due to normal wear and tear of the unforgiving Arizona sun our capacitor went bad and our a/c went out 2 days ago during the 110 degree heat wave. It was registering 105 degrees inside our house! We called Air Excellence Heating & Cooling to schedule an appointment and were so happy they could get us in the very next day. ****** explained they could've got us in same day except so many other people's a/c had also went out due to the heat wave. I was happy to hear ******* *****, **** are all still there, so they don't have a high turnover rate which is good and says a lot about a company. I especially like it when the same person who answered the phones 6 years ago is the same person there now. Her name is ****** and she is fantastic and coordinates and schedules our appointments. She's a smart lady too and knows a lot about heating and cooling enough to answer our basic questions until the service tech arrives. I used to do customer service on phones many years and ****** meets my high expectations and standards. The best thing too is ****** answers her phone! Many other companies let it go to voice mail always. And when you're panicking about not having heat during the winter - or - no a/c during a heat wave this is imperative. ***** ******** is the owner and a few times when they were really busy during a heat wave, he answered the phone which impressed me because when you're a/c is out and it's 105 degrees inside your home, you don't want to get a voice mail! I consider that A-1 top customer service! ***** assisted me answering my questions and looked up the type of unit I bought 6 years ago for my records. Another employee is **** who helped us with our heater last time. **** is who we had today. He's been there a few years and he is ****'s brother. Their service techs call when they're on their way which is nice. **** called in a timely manner and let us know he was on his way. He arrived and had our a/c working in 15 minutes. He is very polite and knowledgeable. All of their employees are clean and well groomed and speak English. Our total cost was $265 ($95 for the trip and the rest is parts and labor). We were happy with the price and VERY happy with the service. We won't use anyone else. If you are finding it hard to decipher who to use for heating and cooling and/or getting a new unit, I can say this company has never let me down AND I am sometimes hard to please and I won't put up with any sign of incompetence. Their prices are reasonable and you won't get a shyster, which before I found them I had run into many times. In fact, they will show you the part that went bad so you can see for yourself. Comments Comment from the Business: Thank you so much for the amazing review and for your business over the years. We work hard to make sure every customer is as happy as you are. Please let us know if there is anything we can do for you. Have a great summer. by Business on Jul. 30, 2018 Was this review helpful? Yes No
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By Grace S. on 07/23/18
Even though they were crazy busy on a Monday morning, they had Erik stop by and he quickly fixed our problem. Erik was pleasant, polite and professional. I hated that we needed a service call but was quite please with the experience of working with Air Excellence...
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Even though they were crazy busy on a Monday morning, they had Erik stop by and he quickly fixed our problem. Erik was pleasant, polite and professional. I hated that we needed a service call but was quite please with the experience of working with Air Excellence and Erik. Thank you.
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By Patrick &DJ O. on 07/23/18
Our initial contact with Air Excellence was when **** ** arrived at our residence to provide a quote for air conditioning and heating **** provided us with three options. Installation was scheduled within a week. The crew arrived on time, organized and proceeded to...
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Our initial contact with Air Excellence was when **** ** arrived at our residence to provide a quote for air conditioning and heating **** provided us with three options. Installation was scheduled within a week. The crew arrived on time, organized and proceeded to work in a very professional manner. Installation and cleanup was completed in one day. **** came back the next day to check on the workmanship and found that the safety switch had been omitted. Installation was scheduled and completed in a timely manner. It has been quite sometime since we have been impressed with the staff and professionalism of a Company. We have since referred them to another family in need of an air conditioner replacement. We would not hesitate to use their services again in the future.
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