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By John F. on 10/03/18
From my initial call, to the scheduling process........the first persons I felt with were extremely professional. The technician arrived on time, new exactly what he was doing, diagnosed rhe problem quickly (saving me money on labor) And the results were fantastic.

By Daniel Y. on 09/07/18
I strongly recommend Air Excellence for all your HVAC needs. I have been doing business with Air Excellence for over 10 years and they always do the best to accommodate my needs. Staffs are pleasant to talk to ask any questions or needs I have and treat me with g...
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I strongly recommend Air Excellence for all your HVAC needs. I have been doing business with Air Excellence for over 10 years and they always do the best to accommodate my needs. Staffs are pleasant to talk to ask any questions or needs I have and treat me with great respect. I will highly recommend them without any reservation!!
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By R M D. on 08/31/18
**** was prompt, courteous, professional and quite knowledgeable as regards our problem. He handled it efficiently and in a timely manner. We appreciate his letting us know he was no his way prior to arrival. Should we have any further problems we would not hesitat...
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**** was prompt, courteous, professional and quite knowledgeable as regards our problem. He handled it efficiently and in a timely manner. We appreciate his letting us know he was no his way prior to arrival. Should we have any further problems we would not hesitate to call Air Excellence.
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By Jenn B. on 08/31/18
Our A/C stopped cooling during one of Tucson's hottest weeks this summer. In 2014, Air Excellence installed a new HVAC system on our home, so I called the office based on a positive experience with their office and field teams in the past. I believe the name of...
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Our A/C stopped cooling during one of Tucson's hottest weeks this summer. In 2014, Air Excellence installed a new HVAC system on our home, so I called the office based on a positive experience with their office and field teams in the past. I believe the name of the person who helped at the office was Jolene. She was very kind, professional, and searched her technician schedules to see when the soonest appointment would be available. She had a tech in the area but could only guarantee service later in the afternoon between other appointments; I took it! When our Service Pro, Tom, arrived, he had a professional appearance, shook my hand and introduced himself. He allowed me to describe the issues I was experiencing and had me walk him through the equipment areas. He then gave me an overview of what he believed the problem was based on my description and how he would be troubleshooting it. Tom was very courteous in our home and to our house guests. He walked me through his process as he was testing the equipment, and answered my questions simply but thoroughly. He did not leave any used parts or trash/packaging from the new parts behind. Overall, an amazing experience from call to complete. We even skated out for less in parts & labor than most people can say they spend in one trip to Costco! I would highly recommend Tom & the team at Air Excellence to anyone. We have a second home in Phoenix, and with the service we have received from the Tucson team, we will be using them up there, too!
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By Melony G. on 08/29/18
We have an AC unit and the motor went our a couple of weeks ago. Air Excellence came out and replaced it. Three days ago it stopped blowing cold air. Eric Neilson from Air Excellence was the tech who came out, and replaced what was broke. Eric's customer service wa...
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We have an AC unit and the motor went our a couple of weeks ago. Air Excellence came out and replaced it. Three days ago it stopped blowing cold air. Eric Neilson from Air Excellence was the tech who came out, and replaced what was broke. Eric's customer service was outstanding! I hope we dont need to call them again, but if we do, I will be requesting Eric.
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By Jack m. on 08/28/18
Had a wonderful experience with this company. Erik Nielson Was very professional and a great people person. had my house up and running in no time.

By Mal H. on 08/23/18
Although the initial diagnosis by another technician was not correct, the correct and thorough diagnosis by Travis was right on target. Nick performed the correct maintenance in an efficient, thorough, and friendly manner. He took the time to keep me informed of hi...
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Although the initial diagnosis by another technician was not correct, the correct and thorough diagnosis by Travis was right on target. Nick performed the correct maintenance in an efficient, thorough, and friendly manner. He took the time to keep me informed of his progress, answer my dumb questions, and got my HVAC system running smoothly and efficiently. I’ve tested it for two days and it is working perfectly. Thank you to everyone at Air Excellence Heating and Cooling for a job well done. I would strongly recommend this company for your HVAC needs.
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By Arlene B. on 08/22/18
Erik was very thorough and our air is pumping out nice and cold. I called this company because I thought we needed a new a/c unit. When the sales man came out, he noted that we already had the new R type freon, and that we didn't need a new unit, but a service migh...
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Erik was very thorough and our air is pumping out nice and cold. I called this company because I thought we needed a new a/c unit. When the sales man came out, he noted that we already had the new R type freon, and that we didn't need a new unit, but a service might be in order. I would recommend this company for any serving you need. Originally, I chose them because they sell American Standard, which in my opinion, is the best units available. Thank you for making our summer less hot!
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By Jack M. on 08/17/18
Eric Neilson did a thorough job, and my water heater is now operational.

By Shannon C. on 08/14/18
I highly recommend this company for all of your a/c needs. This is the 2nd time I have used them. They are reasonable priced, VERY FAIR and never up sell their services. Use these guys. Erik was awesome!!

By Crystal M. on 08/14/18
We went through our home warranty and they sent out All Artic Air, they came out and attempted to fix the AC three separate times. The warranty company FINALLY sent Erik from Air Excellence Heating and Cooling. Erik was very thorough and professional. He showed me ...
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We went through our home warranty and they sent out All Artic Air, they came out and attempted to fix the AC three separate times. The warranty company FINALLY sent Erik from Air Excellence Heating and Cooling. Erik was very thorough and professional. He showed me what was wrong and explained everything to me. I would definitely recommend this company!!
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By Rich S. on 08/10/18
Excellent service and very polite and honest!!!

By Gabbi S. on 08/09/18
Was able to figure out the problem quick and was even willing to go on top of the roof to fix the A/C unit.

By John W. on 08/08/18
**** did a great job. He is courteous, knowledgeable and friendly. A great member of your team.

By Emily K. on 08/04/18
both Tom and Erik went out of their way to find the problem. Erik was awesome and solved the problem very late at night a gold star empolyee

By Emily K. on 08/04/18
he was excellent and worked his tail off to find to problem

By Carol B. on 08/03/18
Have been happy with experiences with Air Excellence over the years. Would not hesitate to use company again. Erik is an excellent technician. Friendly even on last call of evening of a LONG, HOT day. Efficient, and good communicator as to problem(s) and best way t...
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Have been happy with experiences with Air Excellence over the years. Would not hesitate to use company again. Erik is an excellent technician. Friendly even on last call of evening of a LONG, HOT day. Efficient, and good communicator as to problem(s) and best way to fix. Carol & George T. Beall
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By Carol B. on 08/03/18
Very happy with our experiences with Air Excellence over the years. From telephone contact for making an appointment to time technician leaves. For our most recent appointment were given a time within 36 hours of call even though busiest time for company. Erik was ...
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Very happy with our experiences with Air Excellence over the years. From telephone contact for making an appointment to time technician leaves. For our most recent appointment were given a time within 36 hours of call even though busiest time for company. Erik was our technician. We were called to let us know running late. We were his last appointment of the day, yet he was efficient, found and fixed problem. Kept being friendly and informative even though by then was getting dark, had to finish with headlamp to see. Had to have been very tired, but finished up, cleaned up and promptly had fair bill for us senior citizens. Has been a week and all still running perfectly. Would not hesitate to use, and recommend, company & technician. Carol and George T. Beall
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By vanessa on 07/31/18
Erik was excellent, friendly and got our air conditioner working again in no time!

By Bernice R. on 07/30/18
Erik was able to assess the constant problems I was having with my A/C unit, and for the first time in 2 years (I bought the A/C from another company) I am living in a cool home this summer. I have had A/C people come multiple times, and they were never able to res...
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Erik was able to assess the constant problems I was having with my A/C unit, and for the first time in 2 years (I bought the A/C from another company) I am living in a cool home this summer. I have had A/C people come multiple times, and they were never able to resolve the problem. Erik was great in explaining the situation I was having with the coils and electrical board. He was professional, courteous, very friendly, and very knowledgable. I highly recommend this company since all the people I have engaged with are like Erik.... professional, knowledgable, very respectful. This company has a kind culture that is missing in many companies.
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520-318-1687

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Erik N
Rating:
56 total reviews!
Air Excellence Heating and Cooling Team
Rating:
16 total reviews!
Alex H
Rating:
(8 total reviews)
Nick C
Rating:
(2 total reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Air Excellence Heating and Cooling has been using the ReviewBuzz system and may not directly match the data found on each public review site.

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