Was a first class operation from start to finish. The technician arrived exactly as scheduled. He was friendly, professional, courteous, and a good communicator. He explained everything he was going to do and answered all my questions. He identified a problem (leak in system), found the leak, and made the necessary repairs. The service was performed in a fast, efficient and accurate manner. It was everything one could hope for in such a situation.
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We have a relatively new home (about 9 years old) and we've always had the same issue in the Springtime. The issue is that the system starts cooling less and less, until we have it serviced. Until now, this had been a yearly ritual, contact an A/C company, get ready to get robbed, band-aid the problem and move on until next Spring. Well this Spring it was different. I called Air Depot and they sent out Randy. Randy is the most honest, thorough, and professional AC Technician I have ever met. He arrived on time and i explained the condition of the system not cooling. I explained I wanted to have it checked and then refrigerant added and we'd call it a year. He explained my options and set about checking out the unit. He went and found my coils had oil all over them, indicating a leak. He found the leak! All other previous companies had tried to sell me another unit, compressor, etc. Nobody had ever open the unit to look at the coils. Well he did and found it. In addition, he asked me how long we had been in the home and if we were the original owners, I said yes and he told me those coils usually have a 10 year warranty and will have his office check and deal with Carrier on a replacement. WOW!!!! Honesty and great service, imagine that! I bought the Energy Savings Plan from them and he then proceeded to clean out a clogged drain for my drip, which had been completely ignored by all the others. He also washed out my outside unit and asked when was the last time I had washed it, uh never nobody ever told me it needed washing out! Randy and Air Depot put faith for me back into an industry that is so full of scams, swindlers, and wanna be's. I strongly recommend Air Depot!
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We have used Air Depot for years and they actually installed our new Carrier system. Love that they are on target for the checkups for summer and winter and then the yearly all around. We had an unusual problem with our system and Randall diagnosed it right away. Parts were ordered and the system fixed within a few days. Works perfect! Thanks Randall for no nonsense approach. Shout out to Elbert and Chris for getting the part so quickly.
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I have used Air Depot for about 9 years on my current home and my prior home, each home with three units heating and a/c. Randy has always been my technician for those 9 years. I trust him and his company to take great care of my equipment and always at a reasonable price. Trust! That's the key in any client/company relationship.
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We have had a service contract with Air Depot for several years now. They have installed and maintained our furnace and AC equipment through those years, and are strictly professional and efficient in all of the service and maintenance calls they have made. Today, Randall L. was here for the fall checkup and maintenance visit. He was very, very efficient, professional and pleasant in this visit today. Both Randall and Daniel are equally qualified professionals. Either of them are always welcome in my home to represent Air Depot.
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The office staff was great not to mention I even got to speak with the owner live! My technician Randy; I could never write enough about his proficiency and professionalism! What a great customer service experience from the first call to the completion of my repair! I would recommend this company and technician anytime to anyone!!!
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Air Depot was wonderful. The customer service on the phone & with Randall was great. They came out soon & fixed our AC (even finding our parts were under warranty). We had been through another company (cough....John Moore) & Air Depot was by far more efficient, cost friendly & seemed more knowledgeable on the whole system. So glad we found them.
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