We have had a service contract with Air Depot for many, many years. The contact with their office and service technicians is ALWAYS a pleasant one. This last service check was with Oscar Z, who was polite, answered all concerns, and of course on time. The one time that a serviceman could not keep the appointed time, every effort was made to not only alert me in a timely manner, but to fit the new time to my schedule. It is a pleasure to do business with such an outstanding customer service company. Thanks, Oscar and Air Depot.
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We had an issue with one of our AC units in the attic not draining properly due to the evaporator coils and internal drain needing cleaning. Oscar was at our house within 3 hours of us calling and resolved the issue, inspected both units and added freon to one system very quickly. Oscar was friendly, polite and explained everything he was doing along the way. Great overall experience - I would recommend him and Air Depot to anyone.
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Oscar was very thorough and attentive. He is one of the best service men that Air Depot has sent to our home. He covered his shoes with a cover so that he would not dirty my floors and I appreciate that. He reviewed with us that our air conditioner unit is working well. Definitely I want him to return to service my unit
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Though everyone who has come to our home to do the maintenace for our equipment has been great, yesterday Pedro came. Thank you for sending him. Our outside AC unit had been making a horrible noise for the past month or so and of course it wouldn't do it right away so we let it run while he did his work in the attic. As soon as I heard the sound, he came right down and after a few minutes, figured out the problem. One of the copper lines was vibrating. He fixed it and all is well. What a blessing to once again have a quiet running air conditioner. Thank you again for having such great employees.
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I got several estimates for the same equipment, they offered the best price by 15% through Costo. Started the very next day and completed the work the following day. SUPER nice guys, did an excellent job. Can't say enough good things about them.... Francisco was my installer. 5 ton full system replacement. They do not use subcontractors, they use their own people which is key. I wasn't home half the time they were doing the work.
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