Affordable Service has hands down been the speediest, most efficient, most transparent and most helpful service company I have had to visit and assist with any item in or outside of my home in 10 years of home ownership. After my child was born and was still less than 3 months old, I experienced 3 separate issues with my furnace that left us with no heat during the middle of winter. The first was a blown fuse, the second was a faulty pressure sensor and the third was a busted transformer I caused due to a misstep in the install of a smart thermostat I did myself. Each time I called, we were able to schedule a visit within 24 hours when other service companies couldn’t find time to schedule us for 4 weeks or more!!!! On each and every visit Kevin or Daniel were able to diagnose the problem AND SHOW AND EXPLAIN TO ME THE ISSUE within 15 minutes and then perform the needed service within 30-45 minutes. On each and every visit they were courteous, respectful and professional. Additionally, one of the items I appreciated most was that they gave me a fair price and were able to take payment via card or check before leaving and provide me a printed invoice and receipt via email within an hour of their departure. I’m so grateful for 1) their service, 2) the education they provided me with every visit, 3) their ability to resolve the issue with pinpoint accuracy without alot of guess and check tactics to drive up their time spent and their service costs, 4) their contactless method to execute prompt billing and payment as well as 5) their warranty on their work and parts installed. With each visit I was confident the issue was addressed appropriately, effectively and thoroughly. Affordable Service has hands down earned a loyal and repeat customer for life who will recommend them without reservation to anyone in the Albuquerque/Rio Rancho area experiencing issues with their HVAC. If you are in need of service on your heat or AC go with these guys, you’ll be glad you did.
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I was without hot water for almost a week while I waited for parts to get delivered, but UPS sent the package to the wrong address. I was very upset because I had to have minor surgery that required frequent cleaning of the wound. I called Affordable Service as soon as the parts were brought to me by a neighbor. I was extremely pleased with Chris K. and his partner. They arrived within a half hour of my call and were very professional with the installation of the replacement parts. I highly recommend them!
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We've now had occasion to use Affordable several times, from routing swamp cooler annual maintenance, to taking on a pretty big HVAC job, to just now working on some plumbing issues. Affordable is NOT the cheapest around. If money is you only object, keep looking. BUT, if you want a staff that takes your call quickly, finds you an appointment in a reasonable timeframe, and then the folks show up on time, and are friendly, thorough and professional, then this is where to go. As I get older , I find I appreciate more and more an organization that is timely and thorough and friendly. We recommend these guys!!!
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Had a VERY expensive after hours furnace repair on Friday night 12.4.20. Affordable personnel were wonderful: Dispatcher Leah, Technicians Daniel and Corey were all spot on, thank you!! Apparently, there is a $65.00 fee for someone to drive to the warehouse to check for and get parts after hours which is absurd. I recommend this fee be refunded and not charged to customers going forward.
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I've used Affordable since they installed my heating/AC unit. As always they were great. Thomas was polite & friendly. He explained my problem so I could understand it. Then Thomas & his partner worked on my roof in the cold & dark to fix my problem. Great group of people. They have never let me down.
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The service provided by Kurt Hill was outstanding. While it appeared to be an easy job of fixing a leaking faucet, it turned out that the faucet was not what one would normally see. Kurt had to make several trips to purchase the tools necessary to get into the wall where the faucet was broken. Then, he discovered that is was not the cold that was leaking but the hot. So he did both, involving about three trips but fixed the problem in one day. I was a bit testy with him at one point because I couldn't understand. He keep a cool and professional demeanor and by 3 PM after first starting the job before 10 AM he wrapped it all up with a wish of a Happy Thanksgiving.
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Had an outdoor faucet break and wasn’t sure if water was leaking inside the wall or not. Tony came out exactly at the time he said he’d be here, took a look at the faucet, diagnosed the problem and gave me an affordable solution. He was quick, professional, and more than willing to explain the details of what went wrong and how to prevent it in the future. Will definitely use them in the future.
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