I had a Noritz tankless on demand water heater installed in my home when it was constructed five years ago. Wouldn't you know it, a month after the expiration of the warranty, the unit began giving me problems. I called Affordable Service in Rio Rancho, NM to get a technician take a look at the water heater to determine what it was going to take to fix. Kurt Hill was dispatched and I found him very helpful and professional. After trying several things to correct the problem he took an additional step by calling Noritz Company. Customer service for Noritz was not helpful and was difficult to work with. Kurt Hill concluded the problem could possibly be a simple fix by replacing a small inexpensive part. He called a local plumbing supply store and discussed the problem of the water heater with a consultant with knowledge of several different manufactures and concluded a new part might be the solution to my problem. Kurt Hill told me if the part did not work he would recommend replacing the Noritz unit with a Navien unit. He showed me the simple procedure for removing the thought to be defective part and told me he would be happy to remove and replace the part but would have to charge me the cost for going to the plumbing supply store and installing it which I could do myself if I wanted to to save on the service call. I decided to change over the part myself to save some money on the diagnostic and service call. I told the parts supply store my situation and concluded the diagnosis from Kurt Hill and agreed that if the part I was buying did not work the Navien water heater Kurt Hill recommended was a very good unit and highly recommended. Long story short, the part did not work and Noritz company was worthless in helping. I made the decision to purchase a Navien NPE-A water heater and requested Kurt Hill to do the installation. Kurt Hill returned a couple of days later and performed the installation. Because of the new purchase, Kurt credited my new installation by deducting the previous service/diagnostic service call, which saved me a little on the new installation. I expressed my concerns about how the plumbing would be set up so I could easily perform the yearly maintenance myself (flushing the system). Kurt told me he would have it all looking real nice and easily to maintain. When removing the Noritz unit, Kurt found that the old unit was only attached to the wall by one screw. He told me even though that screw could hold up 300 lbs. he went ahead and set up the unit with multiple attachments which made the installation very secure. He took the time to review the unit with me and all the features. He answered all my questions and was very patient with me. If I ever need any future plumbing needs, I will ask for Kurt Hill to perform the work.
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Fast, skilled, friendly. Kevin was happy to clarify the issues with my furnace, explained exactly what he was doing, and offered a range of repair and service options. I also had great interactions with office staff and another repair expert. I plan to use them again and would gladly recommend them to others.
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Keven knew as soon as he saw the heater and knew it was too small, R&R Service Didn't know and they put in the same size. I will not use them after they fix their mistake that cost me. Thanks Kevin for your knowledge about my heat. I will also let people know how knowledge Affordable is about Plumbing and heating
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This was great service. I had a leak in my water line leading to my house. I called Affordable and they promptly came out. When the leak was located Tony and Kevin from Affordable came out to repair it. They showed up at the time they said, they were courteous and professional, and, explained the possible issues and costs associated. They took care with the gravel and dirt to replace it after the repair. Its also notable that they showed up and started working when they arrived and didn't stop until the job was done. I am a very satisfied customer.
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I had plumbing issues with both toilets in my house bought recently in August of 2018. Michael Sena was polite, friendly and professional. He explained the problems to me and also what I could expect in terms of longevity from the new parts installed, and finished the work quickly. My husband has always taken care of these types of problems but he is now in a Memory Care facility. I am new to the area, so it means a lot to me to be able to trust the people who are taking care of household problems as they come up. I trusted Michael.
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