Well pleased with the level of service. Javier was our technician - he was professional, knowledgable and helpful. He was very detailed. I had a humidistat go out in one of the thermostats. We ended up removing it as well as the other one and replacing both with new Honeywell WIFI thermostats. I have one of those in our North house. Javier was very tech savvy and made the conversion and set up on my devices very easy. Well done.
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John C. the technician arrived in an excellent time after we had called in that our system was down late in the afternoon. He was courteous and knowledgeable and really friendly and worked into the evening as he went through his checks and repairs. We have our system checked twice a year, and John has performed checks at my house in the past, and again, has always been the same way, as have all the other technicians that have serviced our system.
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Arrived on time, professional demeanor and appearance. Capable and knowledgeable in his field. Properly tested my HVAC system, answered all of my questions and was able to re-schedule follow-up work to meet my schedule. Would have preferred that all of the work could have been completed with this, one appointment, but not a deal breaker. Would I recommend Advanced Air to deal with all of your HVAC and cooling needs if you live in the Naples, Fort Myers area? Yes. Followup review: (11/9/18) Josue Sierra, of Advanced Air, was the Tech who arrived for followup service on my HVAC unit at our Condo and he was great. He thoroughly serviced and cleaned the air handler, double checked the performance of the outside unit an explained everything to me regards to future preventative maintenance. He arrived on time, took the time to do things properly and set up the 6 months check-up prior to his departure. Advanced Air seems to realize they have a true responsibility to the customer and their personnel do too. It shows. Looks like I will be a long term customer of Advnaced Air 10/7/2019 Great technician, represents his company well and very thorough in his work.
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Josue Sierra was punctual and professional. He explained in detail what work he would do. He also suggested we consider a device which would clean the duct work in our system. It was this month's special. We declined. He left us brochures outlining suggestions for other AC units for when we may need a new AC in the future. He, along with all the technicians who were here from Advanced Air & Refrigeration are all wonderful
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It is a difficult process to find a company that you can trust to diagnose and repair a furnace breakdown. It is equally important to find a furnace service company that honors service contracts. My experience with Advanced Air & Refrigeration has extended over several years from new installation in 2012 to the routine maintenance service calls. Yesterday's (10/3/2019) routine service call was no exception. Erin M.'s calls and emails reflected respect for the customer from reminders to make an appointment to when the technician would arrive. And James D.'s service call was no exception. He arrived on time, was polite, respectful, and kept me posted on every step of what he was doing. His documentation was thorough as well for work performed. In this day and age when parts and labor are not going to be cheap by any company, building a quality relationship of trust is critical and job #1. Advanced Air & Refrigeration is worth a shot.
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Angel R. came to do our 6 month check up on our new air-conditioner. He was very thorough and efficient. I also was not happy with the thermostat that was installed with the new air conditioner. Angel showed me other thermostats that were more user friendly and he patiently set it up and showed me how to use it. They want to make sure we were satisfied with the system they put in. Highly recommend Angel and Advanced Air.
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Angel R. came to do our 6 month check up on our new air-conditioner. He was very thorough and efficient. I also was not happy with the thermostat that was installed with the new air conditioner. Angel showed me other thermostats that were more user friendly and he patiently set it up and showed me how to use it. Highly recommend Angel and Advanced Air. They want to make sure we were satisfied with the system they put in.
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