Needed two visits to diagnose heat pump problem but in fairness, unit was functioning on first visit making it extremely difficult to diagnose an intermittent problem. When unit stopped functioning completely the next day, Joandy quickly returned and was able to identify the problem. Even though it is an older R22 unit, Action was able to locate the necessary part at their facility when even the manufacturer had none. Can’t ask for more than that.
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Parker promptly called me that morning right when the tech from the company said he would. He was right on time when he arrived. He listed to my issues I was having and went right to work. Apparently I had reset the wrong breakers in the wrong order after my unit would not provide ac or heat. He went to work to make sure the unit got rebooted properly and reset my errors. He tested to make sure we had full AC and full heat before he left. We even discussed the best air filters or other items I could get to help air quality. All in all i was very happy with Parker. He was very cleanly, polite, and friendly. He fixed my issue in a timely manner. Would use action air again.
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I called Action Air after finding out that my original company installing the Heat Pump was unavailable. Christian L. drove over, and within 15 minutes had a perfect diagnosis - a bad condensing TXV valve. This diagnosis is often overlooked when diagnosing condensing units that shut off. But Christian hit it right away. He was professional, easy to talk to, and solid in his knowledge. I will only call Action Air now. Being a business owner for 30 years, I have worked with quite a few companies providing this service, and Action Air and Christian L. are the best yet!
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Tony came to my house this is the second time he has been here. This time my a/c was not heating. He asset the problem that when my a/c was installed the thermostat was not set for a heat pump and the fan was wired for cool only. He fixed both problem and got my a/c running and came at 6:30 pm 42 degree out and got my unit operating properly. Both time he has come he has fixed the problem. Great technician and fine company.
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Parker was great! We thought there was an issue with the heating, but after all nothing was wrong. We just purchased our home, so we weren't familiar with our unit and it's components. Without hesitation Parker educated me with so much detail on how it works, the proper care and extra things that were added to our unit that we had no idea about. I now feel at peace and comfortable with our unit. For now on when we need service I'm calling action air and asking for Parker!
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Like Joandy Garcia. Was not going to renew with Action Air (after approx. 10 years being with them), but I was impressed with Joandy. However, I did tell him when it comes time to purchase a new system for the upstairs, Action Air will not even be a consideration. To be clear, Joandy Garcia was great. Really seemed confident and knowledgeable. He just happens to work for Action Air. To me, being a 10-year customer does not seem important to Action Air, but that's another story.
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Joandy G.was our technician. He came for our second year checkup on our Daikan air conditioner. At this time we added a maintenance program for the older unit that Action Air had not installed. Andy checked everything out and found a few issues with the older unit. Both units are now under a maintenance program and in fine working condition. Very pleased with the tech and his attention to detail.
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