I am so pleased with the professional service I received today from Parker! He has been to the location with the prior home owners and knew exactly what to do! I also appreciate him checking his boots before he went up the stairs( new carpet) and showing me how to change the filters. Thanks Parker
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Mike came out and fixed our problem immediately. He was very professional, efficient and friendly. Customer Service is exceptional, and you can tell that the company believes this as all of the employees we have met from the initial consultation until Mike. Mike is exceptionally "customer service" oriented - he made sure we got what we needed and showed us how to use our new thermostat. Thank you to all at Action Air and their great product and services and we wish you all Happy Holidays! ***** and *****
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We had one last item that we asked Action Air to complete and that was to install a tube from the unit on the outside so water would drain away from the house. Christian came out the same day Patrick came out and installed the pvc drainage pipe for us in minutes. He was very professional and we truly appreciated the fast and excellent service. We would glad refer Action Air and its employees to friends and neighbors.
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After the great installation job done by Ricky and Dylan, we had a small problem with the thermostat. We called around 6:30 pm, the day of the install, and Rachel, who was very professional and efficient, told us she would have someone come out first thing the next morning to check it out. Patrick came by at 9:00 am and knew exactly what was wrong and was able to fix it within an hour or so. Patrick was very professional, courteous, knowledgeable and explained to us in detail what was going on. We would highly recommend Patrick and the other employees of Action Air for future jobs for us as well as to our neighbors and friends.
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Parker was the original Action Air employee/technician who came out, assessed our problem, explained to us what was wrong with our old system, and offered us options. He was very knowledgeable and professional and we decided to go with his recommendation to purchase a new unit. He was extremely thoughtful and patient with us and all of our questions. We highly recommend Parker and Action Air for future service for us and our friends.
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Ricky and Dylan were both extremely professional and nice. They came on time, did the work in the expected amount of time, and showed my wife and I how to use our new system. We would highly recommend both of them for any other future jobs and Action Air to other people. We have been a customer for a number of years and have been very satisfied and Ricky and Dylan and proof that the excellent service continues throughout the years.
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December 3, 2019 Dear Dave, Ever since you and I first met about ten years ago I had a strong gut feeling that you and your company would be my best bet for a new Trane air conditioning unit. Over the last ten years I found that my gut feeling about Action Air was absolutely correct. Over the last ten years you and your team have never failed to be anything short of completely wonderful with your servicing of my Trane unit. That is why I have gotten several of my friends and neighbors to use Action Air over the last ten years. Now, however, I am writing to you on another note: Today, I have the distinct pleasure of writing to you with utter praise of your company’s technician Mike Killian. Here's what happened: For the very first time since last winter I turned on the heat cycle last night. Although the air conditioning unit seemed to work, I noticed an "error" message on my thermostat this morning. I immediately called Action Air and arranged for one of your service technicians to come out and take a look at the problem. Later that day, in walked your technician Mike Killian. Although this was the first time I have ever met Mike, I immediately had a gut feeling that this, once again, was going to be a pleasant experience with him at the helm to solve the problem. In my initial conversation with him I found that Mike was not only very personable, concerned and caring, but he ultimately was also extremely air conditioning savvy with his 20+ years of Action Air experience behind him. Once I explained the error code problem, Mike immediately went right to the source of what could be causing the problem and within a few minutes gave me the "thumbs-up" sign that all was now working properly with no more errors showing up on my thermostat. I am not only grateful that Mike was my technician, but I was also thankful that I had a yearly "gold maintenance contract" with Action Air. Thus, my cost to have Mike come out and have the air conditioning problem solved was a big, fat ZERO. I am writing this to you not because the problem was solved quickly and at no cost to me, but because I found Mike Killian to be a caring, capable and most importantly honest individual, all of which made me feel, once again, very comfortable with the service Action Air has provided to me. Mike Killian is the epitome of what all air conditioning service technicians should be. I must also add that all of your technicians who I have met over the years have certainly been a pleasure to deal with. Thank you for hiring and retaining wonderful people like Mike over all these years. It is because of Mike Killian's and Action Air's caring attitude and abilities that made me decide to write this to you, as it further reminds me of the difference your company makes... a unique difference that keeps my enjoyable relationship with your company a cherished one for over ten fabulous years. All of your continued wonderful service with service technicians like Mike gives me even more of a reason to continue to highly recommend Action Air to all my friends and family. My hat is off to your company and I extend to you my sincere gratitude for sending Mr. Mike Killian to my home. Sincerely, Alan A.
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I cannot recommend action air highly enough. I have had my air conditioning system for a year now. With my old system my electric bills ran $360 in the summer time. After purchasing this system, my highest bill this summer was $179. I have a top of the line variable unit zoned system and I could not be happier. Joandy’s service today was exceptional. The whole company is built on quality - everything from the initial co-owner that came and explained how air-conditioning systems work in detail, to the installers, to the service technicians. I have seldom seen such a high quality service. Love this company would recommend them to anybody - and I am a very tough sell.
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Last Thursday our AC unit went out. We called Action Air and they sent Patrick to service our unit. He quickly diagnosed the problem, had the right part ordered and Patrick got us up and running the next day. We have always received quality work at a fair price. This is why we have been an Action Air customer for over 15 years Honesty • Integrity • Reliability Patrick Guaranteed It!
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Super guys - Ricky and Dylan. Arrive on time, walked thru the project and confirmed the process. Very organized and concerned about our classic cars in the garage. Great close out at the end with completed final walk thru with new Thermostat and paperwork with warranty work and service agreement. Joyce did a great job in reviewing the old system and making the process very easy. Joyce also enjoyed the old car. Thanks for a great experience from Start to Finish. Again, Ricky and Dylan are a great crew and show the commitment to Quality that Action Air is know for. thanks
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They called and let me know that they were coming and they showed up on time. They went to work right away without hesitation. CJ and Dylan were really great. Very professional. Best service techs I have had. They removed the old duct work and installed the new in no time. They explained what they will be doing. They are a great crew.
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