Scheduled an annual service for my AC unit. The technician (Christian Lugo) responded on time after giving us a phone call that he was en route. Christian arrived, ready to perform his duties. He was very knowledgeable and did a very thorough inspection of the unit and then proceeded to service the unit. His complete attention to the unit showed a build up of mold that was not in a place where the homeowner would expect to find something. He gave recommendations for the removal and maintenance of the growth. His courtesy , professional manner and above all, genuine concerns for the customer, were of the highest standards I have seen in a very long time. I would welcome Christian anytime in my home.
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Joandy G. came out this time for our yearly maintenance. Very punctual, personable and knowledgeable. Had a concern and he was very thorough on explaining the issue. Took the time to answer all questions and concerns. Been with Action Air for over 20 years starting with Mike K. who's been there since then. Excellent customer service, very pleased. Wouldn't even think about changing company.
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I am posting this review for Christian L. I have used Action Air for 19 years and have always been pleased with the service, repair and cost. Today Christian replaced my thermostat as provided the same excellent service. He was on time, efficient and very patient with my many questions. He explained the settings and instructed me prior to leaving. I could not have asked for more. Kudos to Christian and Action Air.
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I have never had a problem with this company. They installed my air handler and outside heat pump in 2007. I Keep up with the yearly maintenance. They are always prompt and always call before they come. Recently I had to call for service and in under 2 hours they were there. Tony was the one who came, he was very professional and knowledgeable.
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Christian Lugo of Action Air Conditioning came to my residence in Temple Terrace to correct a problem with my 5-ton Trane unit. There was a part that was not functioning properly, and the heat element in the unit would not engage. As a result, there was no heat being generated last night when the temperature dipped down into the mid-40's. Christian quickly analyzed the problem, picked up the repair part, and installed it. He tested the unit to see if there were any other concerns. He discovered that a capacitor was weak and needed to be replaced. I asked him to go ahead and replace the capacitor. No need to delay the inevitable, wait for it to fail, and then bring him back on another repair call in 2 or 3 months. Christain did an excellent job as an AC technician and represents what I have found with Action Air consistently over the past 18 years - prompt and courteous quality service that reflects the high standards of service that Action Air is known for. Thank you for ajob well done, Christian.
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Joandy called me this morning to tell what time he would be arriving. He was right on time and showed me a few concerns, he went over everything with me and explained it well .Very polite young man. He made me feel very comfortable I felt like I was sitting at the table talking with my brother. He was very professional and knowledgeable. I would like to have him do all of my maintenance from now on please if possible
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