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By Joshua H. on 05/09/19
He did great job. Quick and efficient.

By John C. on 05/09/19
Shannon did a great work ,very Impressed!

By Jim C. on 05/08/19
Eric is a true professional: competent & ensures that all questions are answered before he leaves. I give him my highest recommendation.

By Jim C. on 05/08/19
I responded to a Costco mailer & Eric Acosta was a true professional. He started the process by actually asking questions ! I give him & his support team my highest recommendation.

By Lee Anne H. on 05/08/19
I want to give a shout out to James, Ralph, and Curtis, the hard working crew who just installed a new HVAC unit for our home. They were on time, polite, kept the traffic areas clean inside our house, and took the time to show us what they had done and how to work...
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I want to give a shout out to James, Ralph, and Curtis, the hard working crew who just installed a new HVAC unit for our home. They were on time, polite, kept the traffic areas clean inside our house, and took the time to show us what they had done and how to work the thermostat. We also appreciated Rick Starnes, the sales rep, who did a thorough job laying out the pros and cons of the different brands of air conditioning units/heat pumps. (It's helpful to do your own research first as well so you know what to ask about). And we appreciated the total cost, which included a Duke Energy rebate.
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By Don H. on 05/07/19
We had great service with Shannon.She is very knowledgeable with the ability to explain the functioning of our heat pump in an easy to understand manner.She was able to diagnose a problem with the system and put into operation a plan to fix the problem. We will cer...
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We had great service with Shannon.She is very knowledgeable with the ability to explain the functioning of our heat pump in an easy to understand manner.She was able to diagnose a problem with the system and put into operation a plan to fix the problem. We will certainly request Shannon for our next service call.
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By Frank Timson J. on 05/06/19
Outstanding service, knowledge, and support was offered by Jeremy B********* of Acosta H & R today, a true professional! I look forward to his return in 6 months.

By Robert and Geri M. on 05/06/19
A rating for everything and everyone. All employees of this company are excellent at what they do. Made the dreaded necessity of replacing our HVAC unit simple and easy. Feel like we got the perfect system for our home and would highly recommend them.

By Beth B. on 05/03/19
Vincent was quick, professional and honest about the fact that our issue was caused by our last service not being completed properly. He was courteous and apologetic and we were very happy with his service and honesty! Mistakes happen but it is how a company handle...
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Vincent was quick, professional and honest about the fact that our issue was caused by our last service not being completed properly. He was courteous and apologetic and we were very happy with his service and honesty! Mistakes happen but it is how a company handles those mistakes that indicates their value and integrity and Acosta is top notch!
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By Nancy N. on 05/03/19
Always great experience!

By Dave S. on 05/02/19
Justin B. seemed to be very knowledgeable about our system and how it should have been setup when installed not even 3mos. ago. He spent his time making sure everything was working the way it was suppose to before he left. Fingers Crossed.

By Fay C. on 05/01/19
Hamza is very professional, courteous & knowedgable. He got right to work & wasted no time. I particularly liked the fact that he explained what he would be checking & then followed up by explaining exactly what he did. I think is is a valuable employee!

By Georgina O. on 04/30/19
I think Acosta Heating and Air is the Best! I have never been disappointed with your service or your technicians. Jeremy B, the technician that serviced our units today, exhibits all the qualities of a true professional. He is polite, knowledgeable and efficient an...
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I think Acosta Heating and Air is the Best! I have never been disappointed with your service or your technicians. Jeremy B, the technician that serviced our units today, exhibits all the qualities of a true professional. He is polite, knowledgeable and efficient and also took the time to explain and show me an issue I might want to address. I would certainly recommend Acosta to family and friends! Thank you for your prompt and courteous service!
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By Denis B. on 04/30/19
I was totally satisfied by quality and honesty of Shannon our technician. She was very competent and explained the issue in easy to understand terms. If request future service I will always request Shannon. On the down side although not an Acosta problem, the unit ...
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I was totally satisfied by quality and honesty of Shannon our technician. She was very competent and explained the issue in easy to understand terms. If request future service I will always request Shannon. On the down side although not an Acosta problem, the unit was installed in 2016 with a 10 year extended warranty by ******. Shannon found the unit to be very very rusty and needing a new evaporator coil. ****** covered the part cost but I have to pay $600.00 plus to install. Failure in three years is ridiculous. ****** should step up!!!!
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By Chris Kari B. on 04/23/19
Sharrod did an excellent job explaining the different service options and giving our brand new HVAC system the once over. We are very happy with our Acosta system and with their tech people who make sure all is well.

By Amanda L. on 04/22/19
Jeremy came today to investigate why our upstairs air conditioning was not functioning after Acosta had tuned it up. He told us that our units used technology that many other units did not and the upstairs and downstairs units needed to "speak" to each other. He wa...
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Jeremy came today to investigate why our upstairs air conditioning was not functioning after Acosta had tuned it up. He told us that our units used technology that many other units did not and the upstairs and downstairs units needed to "speak" to each other. He was able to fix this issue quickly and also did another check of the unit to make sure everything was working appropriately.
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By Chris E. on 04/16/19
Had a great experience. Customer service was very helpful with scheduling and the tech Vincent was great. He quickly diagnosed our problem, and gave us a solution without recommending unnecessary repairs. Would definitely use again

By Mary C. on 04/15/19
Really love the care with which they schedule routine service calls and the good advice provided.

By Ed C. on 04/12/19
Everything was done efficiently. The only thing that would have been better, is to have been given a closer time frame as to when the technician would arrive. I understand that things happen unforeseen, in previous appt.s, that end up taking more time then intended...
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Everything was done efficiently. The only thing that would have been better, is to have been given a closer time frame as to when the technician would arrive. I understand that things happen unforeseen, in previous appt.s, that end up taking more time then intended. I got a call at 9:30 AM to say the technician was finishing the appt before us, and I assumed he would be here soon. I ended up calling the office at 11:30 to find out if we had been forgotten. They said he wasn't finished with the appt. before us. So I wished I had been told in the 1st call that it could be some time before he'd be here. But he got here and got it done. So thank you for that.
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By Marrisa O. on 04/10/19
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