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(910) 799-8810
By PATRICK E. on 09/08/18
(no comment)

By KAREN B. on 07/11/18
Great service - fast knowledgeable and attentive

By Eric & Stephanie INS M. on 07/05/18
It took a little bit longer than expected, not only that a hole was put into my ceiling which hasn’t been fixed you

By R W. on 06/28/18
ARS was very friendly but, they were not very knowledgeable. My heatpump was running but would not cool and the refrigerant was good. They wanted to vacuum and recharge for $2000.00 but that was going on a whim, why would I pay 2000 for something that might not fix...
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ARS was very friendly but, they were not very knowledgeable. My heatpump was running but would not cool and the refrigerant was good. They wanted to vacuum and recharge for $2000.00 but that was going on a whim, why would I pay 2000 for something that might not fix the problem? I asked them to check the warranty on my system and let me know what it will cost me for the repairs, one week has passed and no call and no A/C. That is not caring for the customer at all. The sad truth is, I know what is wrong with it, but no one cared to ask. Google will tell you exactly what is wrong with it just by the symptoms... bad reversing valve. I guess I will have to call someone else in to fix it since I cant get a call back.
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By Jsoeph INS S. on 06/23/18
Great job and super quick install. I was supposed to get a 16 SEER split heat pump, but since they didn’t have one in stock they gave me an 18 SEER for no extra cost. Super professional and once I purchased the system they made time for me the very next time. Highly recommend.

By William INS C. on 06/23/18
Best ever way above the people how installed the original system 3 years ago

By Steve INS T. on 06/05/18
I was shopping at Home Depot and got approached about a discounted tune up. The technician arrived on time and did his review of my system. I just bought this house about a year ago and thought let’s get it tuned up before summer arrives. The house is about 10...
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I was shopping at Home Depot and got approached about a discounted tune up. The technician arrived on time and did his review of my system. I just bought this house about a year ago and thought let’s get it tuned up before summer arrives. The house is about 10 yrs old so I thought it would be a smart move. Little did I know this was not a tune up but a sales job. I was advised that my unit was near death and would cost over 3000 to fix. If you are approached by anyone offering a ac tune up it is not a tune up there was no work done on my unit to prepare it for summer months and I had just wasted 50 dollars. I have no complaints about the technician he was doing his job but this “tune up” was a complete waste of time and money. I would not recommend this service to anyone unless they want to waste 50 dollars.
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By Ken & Gwen INS C. on 06/05/18
ARS saved a great visit with our family. Our units were ready to be replaced. We had met with the project manager and scheduled a time to replace our Heat Pumps and Air Handlers. One unit quit the day before our family arrived. We called the project manager and he ...
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ARS saved a great visit with our family. Our units were ready to be replaced. We had met with the project manager and scheduled a time to replace our Heat Pumps and Air Handlers. One unit quit the day before our family arrived. We called the project manager and he moved the date up so we would have comfort for our family.
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By Ken & Gwen INS C. on 06/02/18
The people were all extremely nice. They were very knowledgeable. They completed all work and cleaned up afterwards. They explained everything they were doing and answered all my questions. I would highly recommend them. Ken Cameron

By Jimmy INS C. on 05/29/18
This team was awesome! They took care of everything, made the project as enjoyable as possible with quality products. Every date they planned was appropriate and they worked within our schedule. They cleaned up everything and left nothing for me to handle. We c...
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This team was awesome! They took care of everything, made the project as enjoyable as possible with quality products. Every date they planned was appropriate and they worked within our schedule. They cleaned up everything and left nothing for me to handle. We can't even tell the air conditioner is running, so quiet and efficient! Give these folks a chance to earn your business. I will share their great qualities every time I can.
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By Steve on 05/17/18
I was shopping at Home Depot and got approached about a discounted tune up. The technician arrived on time and did his review of my system. I just bought this house about a year ago and thought let’s get it tuned up before summer arrives. The house is about 10...
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I was shopping at Home Depot and got approached about a discounted tune up. The technician arrived on time and did his review of my system. I just bought this house about a year ago and thought let’s get it tuned up before summer arrives. The house is about 10 yrs old so I thought it would be a smart move. Little did I know this was not a tune up but a sales job. I was advised that my unit was near death and would cost over 3000 to fix. If you are approached by anyone offering a ac tune up it is not a tune up there was no work done on my unit to prepare it for summer months and I had just wasted 50 dollars. I have no complaints about the technician he was doing his job but this “tune up” was a complete waste of time and money. I would not recommend this service to anyone unless they want to waste 50 dollars.
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By Christean B. on 04/18/18
Tech was very professional and nice... dispatcher was very professional and made whole experience painless

By Pete S. on 04/17/18
Friendly, knowledgeable, considerate and honest is how I rate ARS Wilmington

By Pete INS S. on 04/15/18
From Dan to Don to Jesse to Paulie (and anyone else involved with this project) there was professionalism all the way. The job was scheduled and completed in 1 1/2 days. Jesse and Paulie worked seamlessly and both knew exactly what had to be done. Great people and ...
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From Dan to Don to Jesse to Paulie (and anyone else involved with this project) there was professionalism all the way. The job was scheduled and completed in 1 1/2 days. Jesse and Paulie worked seamlessly and both knew exactly what had to be done. Great people and I will be recommending them to anyone who needs to have their HVAC serviced or replaced...ARS is the company to deal with...
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By Pete S. on 04/14/18
From Dan to Don to Jesse to Paulie (and anyone else involved with this project) there was professionalism all the way. The job was scheduled and completed in 1 1/2 days. Jesse and Paulie worked seamlessly and both knew exactly what had to be done. Great people and ...
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From Dan to Don to Jesse to Paulie (and anyone else involved with this project) there was professionalism all the way. The job was scheduled and completed in 1 1/2 days. Jesse and Paulie worked seamlessly and both knew exactly what had to be done. Great people and I will be recommending them to anyone who needs to have their HVAC serviced or replaced...ARS is the company to deal with...
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By Pete INS S. on 04/14/18
From Dan to Don to Jesse to Paulie (and anyone else involved with this project) there was professionalism all the way. The job was scheduled and completed in 1 1/2 days. Jesse and Paulie worked seamlessly and both knew exactly what had to be done. Great people and ...
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From Dan to Don to Jesse to Paulie (and anyone else involved with this project) there was professionalism all the way. The job was scheduled and completed in 1 1/2 days. Jesse and Paulie worked seamlessly and both knew exactly what had to be done. Great people and I will be recommending them to anyone who needs to have their HVAC serviced or replaced...ARS is the company to deal with...
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By Alex INS M. on 04/09/18
From the moment Kevin Welsh arrived until the install team of Mitch, Ray and electrician David completed the work in just one day, we were impressed with the professionalism of the team. They went above and beyond to be sure we received great products and service....
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From the moment Kevin Welsh arrived until the install team of Mitch, Ray and electrician David completed the work in just one day, we were impressed with the professionalism of the team. They went above and beyond to be sure we received great products and service. We are very pleased with the new Rheem heat pump air handler and two new NEST Thermostats. Thanks also to Belinda at ARS for excellent service and keeping everything under control!
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By Jim R. on 03/08/18
James arrived with neatly cared for uniform and clean vehicle. Proceeded to do his job in a most professional way. Friendly and informative, offering advise on maintenance of the heat/air unit. Very pleased with his work ethics. You have a mighty good worker t...
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James arrived with neatly cared for uniform and clean vehicle. Proceeded to do his job in a most professional way. Friendly and informative, offering advise on maintenance of the heat/air unit. Very pleased with his work ethics. You have a mighty good worker there. Hang on to him.
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By Larry S. on 03/07/18
the problem was discovered upon routine annual review of the system. It was diagnosed promptly and since it required a replacement part not in stock, the part was ordered and as soon as it was recieved was promptly and competantly installed. I got a phone call fr...
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the problem was discovered upon routine annual review of the system. It was diagnosed promptly and since it required a replacement part not in stock, the part was ordered and as soon as it was recieved was promptly and competantly installed. I got a phone call from Belinda and within a short time after she confirmed that it was acceptable to send the repairman, Jonathan arrived with the needed part and installed it. Despite my disappointment in the quality of the Rheem system whose motor expired in under two years of service, I was well pleased with the service of the folks who identified and corrected what was apparently a poorly built system.
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By Janet M. on 03/04/18
Service was very acceptable and technician was courteous and knowledgeable and did very thorough job. Thank you
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