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By William S. on 08/27/17
Steve was very professional when he came to fix our broken shower head. He was even willing to share some tips with us. Thank you very much Steve.

By Cathy B. on 08/25/17
Very happy with the install of our Mistubishi Electric AC System. Installers were very professional and treated our home with care! The new system works great - much quieter than our window ac's!! Very happy customer :)

By Stacie H. on 08/24/17

By Mike L. on 08/24/17
The workers arrived on time....were knowledgeable.....took time to explain what they were doing ...each day cleaned up before they left. They were personable and friendly.

By Bruny R. on 08/23/17
Great service and very professional. We are very happy with the new water heater system and feel very safe knowing all the jobs were done carefully and very professionally. I will highly recommend A. Fagundes for any job. Sammy and his brothers were great. Sammy an...
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Great service and very professional. We are very happy with the new water heater system and feel very safe knowing all the jobs were done carefully and very professionally. I will highly recommend A. Fagundes for any job. Sammy and his brothers were great. Sammy and Al explained to me all that had to be done step by step and I felt very confident that the job was going to get done well. To Sammy, Al and the whole team, our family want to thank you for your excellent service!
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By John C. on 08/23/17
Although I really didn't want to replace my home central AC unit I had not choice...it was time. I am very happy that I chose A. Fagundes Plumbing and Heating. Peter the sales rep came to my home and spent about 2 hours with me explaining my options.....not pushing...
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Although I really didn't want to replace my home central AC unit I had not choice...it was time. I am very happy that I chose A. Fagundes Plumbing and Heating. Peter the sales rep came to my home and spent about 2 hours with me explaining my options.....not pushing me to an option....but rather guiding me with information to assist me in making a educated choice. I went from quote to installation in just 2 days....good thing too.....because it was the middle of August!! The installation guys were polite, clean, and quick. I would recommend A. Fagundes Plumbing to anybody!!!!
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By Bruny R. on 08/22/17
Excellent and very professional service. The whole team was great. Sammy was very good at explaining every job that has to be done and was done fast. Thank you very much for your service. We are very happy with the new tank less water heater system and feel very sa...
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Excellent and very professional service. The whole team was great. Sammy was very good at explaining every job that has to be done and was done fast. Thank you very much for your service. We are very happy with the new tank less water heater system and feel very safe with new gas lines. I will highly recommend A. Fagundes to any job.
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By Analise & Mark S. on 08/21/17
Professional service, great attitude, careful and clean during installation.

By Mike L. on 08/21/17
Our central air system (which was 30 yr old) had been limping along for quite some time and we thought we would have to replace the whole system. We had a recommendation from a good friend of ours who had A. Fagundes install an A/C unit for them and were very pleas...
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Our central air system (which was 30 yr old) had been limping along for quite some time and we thought we would have to replace the whole system. We had a recommendation from a good friend of ours who had A. Fagundes install an A/C unit for them and were very pleased. We called them and they sent their technician Peter out to our home to give us their recommendation and an estimate very quickly. He spent time with us to go over all the options and suggest what he thought would be our best solution. We decided to go with a new 4 head multisplit system that would supply cold as well as hot air. it is 30% more efficient than central air. Joe and Andreas were here for 3 days to complete the job.....just as they had told us it would be. They were very knowledgeable..... worked very efficiently....quietly.....and were polite! When the work was completed they cleaned up everything! I have already recommended them to my dentist when I had an appointment last week and will continue to do so in the future. Since they are licensed with the state of MA they were able to get us a rebate and they took care of the paperwork for us! it is 88 degrees today and nice to enjoy our new system! these new units are very quiet and cool your rooms done quickly.
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By Nick B. on 08/12/17
Very fast to respond and resolve issue.

By Barbara S. on 07/24/17
I called the office and asked if they had anything open for that day to do an annual inspection but I wanted a Navien Certified Technician only. I thought I would catch them before the busy winter season came around. I told her I truly needed a good cleaning of fil...
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I called the office and asked if they had anything open for that day to do an annual inspection but I wanted a Navien Certified Technician only. I thought I would catch them before the busy winter season came around. I told her I truly needed a good cleaning of filters and a checklist of items I wanted him to look at. I had time for a service tech that day, if she had anything available. She asked me if 11:15 was good and it was perfect for me. I got a call from the service tech shortly after and he said he could come a little early at 10:45, which he did right on time. I picked his brain with questions about my Navien Heater and Instant hot water combo unit and he walked me thru the questions I had and showed me what he was going to do to get my combo unit up to par for the winter. I recently met the owner, Al Fagundes at a trade show and was impressed that he had several techs, including himself, "Navien Certified" to work on my heating/hot water system, which was important to me. He has been in business for a long time and I would see his trucks at different locations in the past, so I was confident that I could trust him and his staff from feed back I got from other customers he has. Very pleased with Steve the technician. Steve told me exactly what he was going to do. He was prompt, knowledgeable and efficient and the service call was very affordable. I am very glad and felt relieved that my heating system is taken care of early for the 2017-2018 winter season. Great Job Steve. Barbara - Lowell, MA
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By Diane M. on 07/18/17
My experience from start to finish with A Fagundes Plumbing was exceptional. I received a response for an appointment (replace an insinkerator and a leaking faucet) the next day and had it scheduled for the following week. To note - I had called on a Saturday to ...
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My experience from start to finish with A Fagundes Plumbing was exceptional. I received a response for an appointment (replace an insinkerator and a leaking faucet) the next day and had it scheduled for the following week. To note - I had called on a Saturday to add the faucet work, and receive a call that same day, acknowledging that this work would be added. The receptionist who scheduled me had impeccable phone etiquette and was in general nice to deal with. The week of the appointment, I received 2 follow up reminders for the appointment (the day before, and the day of). Execution was also stellar. Steve and Sonith walked me through my options clearly and concisely and with written documentation (looked like a prepopulated booklet of various work items) of work to be done. It was efficient, and easy to understand, and nice to have a visual to digest when the work was explained to me. The work was done in ~2 hours, and my kitchen was left undisturbed. What stood out for me in this experience were the details - the professionalism on behalf of the phone personnel and the gentlemen doing the work; the fact that Steve and Sonith wore shoe protectors before they walked on my hardwood floors; the automated nature of their paperwork (no carbon copies - all digital) and the cleanup they did afterwords. Long story short - this was by far the best experience I've had with repairs, and I've had a number of them. Will certainly reach out for future work. You get what you pay for here.
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