I was very impressed with the Tech that came to our home to replace our Price Pfister faucet. Waide was very polite, worked hard on a difficult situation, and after completing the job, cleaned our area very impressively. We are glad that Waide was our tech and if other issues arrive, which hopefully they will not, I would like for Waide to be the tech to do our repair. Waide is a valuable asset to the company and I have great Kudos to him for his professionalism and experience.
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I had a Price Pfister faucet that needed replacing due to a leak around the hub. I called AAA City Plumbing and they had an opening the next morning which I gladly accepted. Prior to the plumber arriving I received a text message from City Plumbing with a picture of the technician, Waide, which made it much easier to know who is being dispatched for service. All I can say is that Mr. Waide was extremely nice, and I enjoyed his Jamaican accent, especially when he said the word,"Man" as it had a distinct sound to it. Mr Waide was extremely professional and I know that I could not have performed the work myself due to health issues, but Mr Waide knew exactly how to replace the faucet even though it was extremely difficult to remove the lock nut, being rusty etc. I would recommend AAA City Plumbing to anyone needing any type plumbing work. Mr Waide was thorough, and cleaned up everything, probably better than what it originally was. Kudos to his knowledge and expertise. Mr Waide is an asset to the company.!!!! Gene Quidley
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Called as I had a leaky dishwasher was unsure if I needed a plumber or a appliance repair man. Plumber came out and felt it wasnt a plumbing issue and said they couldnt fix my issue. Did tighten the unit back under the counter as it had pulled out. Took a screwdriver and 2 minutes tops. That's all he did aside from running one cycle to watch it leak and saying he could not help me. Was at my home about and hour and told me many times he worked on commission and tips. Charged me $200 to tighten 2 screws. No parts nothing!!
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Our technician Keith was on time, friendly, and explained the process of what he was doing and looking for to make it easy for me to understand. In the service industry it’s hard to come by honest people and companies, and I would like to applaud both Keith and the company for being so easy to work with. I will certainly reach out to you again if anything is needed within your scope of work. Thanks for everything!
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I just have to say that Shawn is awesome. He helped diagnose and unclog a drain that we have been having a problem with for a while. We had another company come out previously to fix it and they only angered the toilet and said we were good to go. Shawn knew right off the bat that the auger wasn’t going to work. Our home is part of a development built in 2013 that isn’t exactly composed of quality materials, and he scratched his head at our plumbing system. Even though our system is totally backwards, Shawn knew exactly what to look for, where to find it, and how to fix it. On top of that, he was so nice, and super helpful and explanative. He had a huge heart for our dog as well, which we love! Shawn also would not come into our house unless he had the shoe booties on, which is so awesome and thoughtful. AND he offered to clean up the very small amount of water that came out of the toilet during the process. He really is super awesome all around. We will definitely be using City Plumbing for any needs in the future, hopefully Shawn will be on call! Thank you so much for helping us!!
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