Septic tank clogged and backed up into our house. On Easter Sunday. I called the number listed for emergencies but that only applies to normal plumbing issues, not opening a septic tank. The person on the line suggested I call back on Monday morning at 7:30am to be scheduled. I called at 7:30, dealt with a very professional lady who took my info and told me she had an afternoon opening and the the service technician would call me back when he was about to come over. She estimated it would be after 2pm. In fact, the technician called around 1, said he’d be at my house in about 10 minutes. Jake M, the technician, was absolutely the best ever. Very polite, very professional and very good at his job. He found my tank, dug down to the hatch, fixed the clog, pumped the tank, inspected and tested the tank and was finished in around an hour. He offered suggestions to prevent a recurrence, took my payment and was on his way. No muss, no fuss, and he cleaned up before he left. I was totally amazed, having dealt with a different company concerning a previous septic problem in Western NC. That was a nightmare. Jake and AAA City Plumbing were other extreme; competent, friendly and professional. Reasonably priced and easily scheduled. If I have reason to call a full service plumbing company, it will be AAA City Plumbing, and if it involves septic issues or maintenance, I’ll ask for Jake.
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HIGHLY RECOMMENDED!!! We were told by another company that our grinder pump needed to be replaced and they were going to charge us over $8K. Matthew and Bobby with AAA City Plumbing came out and said check your breaker box and low and behold that's all it was. Flipped the switch and we are back in business. Thank you Matthew and Bobby!!!!!
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would recommend AAA City to anyone looking for superb customer service from the reps making the appointments to the actual service technician coming out to pump my septic tank and diagnose a plumbing issue. They even went a step further and honored the price a i paid for my septic pumping from 2018 as the price to pump currently was higher. Going to use them again if i have any further septic or plumbing issues.
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I used to do all my own plumbing repairs, but I've gotten too old to crawl under the house, so I "threw a dart" at my google screen and called AAA City Plumbing. Matt (and Bobby) were quick to find the problem with my water heater. It only needed to have a breaker reset inside the heater. I talked a bit with Matt and he was very informative about what might be going on to cause the problem. I am fairly knowledgeable about plumbing and thought he gave excellent advice. We also talked about what would be required to replace the 8 year old heater should the problem recur. Great guys!
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My technician Shawn was great!! He was very knowledgeable, very patient and shared a lot of details on the hot watet heater on how it worked. I would recommend Shawn as a Number one person to use with AAA City Plumbing! He went above and beyond to make me a lifetime customer with his great customer service skills.
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