After suffering a very bad experience with another well known plumbing company that cost me $200.00( Basically because they said I did not tell them enough to solve my problem they still charged me $200.00. I called customer relations , they just parroted their reps.) I called AAA City plumbing based on a neighor's recommendation. Shawn P. arrived in less than a hour. Fixed the problem completely without me having to tell them what I expected. Shawn arrived ahead of what I expected, was friendly, polite and very knowledgeable. He completed the job and actually made it better than it was originally! In my person experience AAA City Plumbing is my contractor of choice for the rest of my life. Real Professionals! ************************
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Mike came within the promised time frame. He was polite, efficient and did an outstanding job installing an outside faucet connection on the patio wall from a water line in the utility room. Mike was professional in every aspect of the job--as he was the first time we used him on another project earlier AAA City plumbers and Mike are on my list for any plumbing needs---not only that, the receptionist are very pleasant on the phone. Thanks for a great job, ********
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Called one day and they scheduled service for the very next day. (Others said it would be next week). Upon Mike arriving he went straight to the problem and determined that the faucet was so old and rusty but did not have a replacement on his truck but went out and obtained a new unit. The total price was reasonable and the hard work was exceptional. Will call them again if ever the need arises. Thank you,*******
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Septic tank clogged and backed up into our house. On Easter Sunday. I called the number listed for emergencies but that only applies to normal plumbing issues, not opening a septic tank. The person on the line suggested I call back on Monday morning at 7:30am to be scheduled. I called at 7:30, dealt with a very professional lady who took my info and told me she had an afternoon opening and the the service technician would call me back when he was about to come over. She estimated it would be after 2pm. In fact, the technician called around 1, said he’d be at my house in about 10 minutes. Jake M, the technician, was absolutely the best ever. Very polite, very professional and very good at his job. He found my tank, dug down to the hatch, fixed the clog, pumped the tank, inspected and tested the tank and was finished in around an hour. He offered suggestions to prevent a recurrence, took my payment and was on his way. No muss, no fuss, and he cleaned up before he left. I was totally amazed, having dealt with a different company concerning a previous septic problem in Western NC. That was a nightmare. Jake and AAA City Plumbing were other extreme; competent, friendly and professional. Reasonably priced and easily scheduled. If I have reason to call a full service plumbing company, it will be AAA City Plumbing, and if it involves septic issues or maintenance, I’ll ask for Jake.
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HIGHLY RECOMMENDED!!! We were told by another company that our grinder pump needed to be replaced and they were going to charge us over $8K. Matthew and Bobby with AAA City Plumbing came out and said check your breaker box and low and behold that's all it was. Flipped the switch and we are back in business. Thank you Matthew and Bobby!!!!!
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would recommend AAA City to anyone looking for superb customer service from the reps making the appointments to the actual service technician coming out to pump my septic tank and diagnose a plumbing issue. They even went a step further and honored the price a i paid for my septic pumping from 2018 as the price to pump currently was higher. Going to use them again if i have any further septic or plumbing issues.
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I used to do all my own plumbing repairs, but I've gotten too old to crawl under the house, so I "threw a dart" at my google screen and called AAA City Plumbing. Matt (and Bobby) were quick to find the problem with my water heater. It only needed to have a breaker reset inside the heater. I talked a bit with Matt and he was very informative about what might be going on to cause the problem. I am fairly knowledgeable about plumbing and thought he gave excellent advice. We also talked about what would be required to replace the 8 year old heater should the problem recur. Great guys!
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My technician Shawn was great!! He was very knowledgeable, very patient and shared a lot of details on the hot watet heater on how it worked. I would recommend Shawn as a Number one person to use with AAA City Plumbing! He went above and beyond to make me a lifetime customer with his great customer service skills.
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