Update 5/26/2018: The tech never came to the house to take a look at the unit. I have never experienced such poor customer service. This is ridiculous. Update 5/25/2018: I haven't received a call so I called A-Temp today. This time I got a different woman on the phone. I explained to her that no one has come out to take a look at the unit. Again, she sounded surprised. I'm questioning what kind of records they keep if they can't keep track of techs and house calls. She put me on hold to talk to the other woman. When she came back she said that she could have a tech come by on Saturday between 5 - 7pm. This is the same situation that happened last week. I asked her to please confirm with the tech to ensure that they are actually going to come out - we don't want to be hanging around the house waiting for no reason on a Saturday night. When we had our AC unit installed (in February) we also wanted to get a quote on some electrical work we needed done. The electrician came during the install day, took a look at the job, said they would give us a call with a quote. The electrician said it would be pretty simple to do. A few weeks went by and we hadn't received any calls. My husband called the electrician who said that they would follow up in a few days with a quote once he priced materials out. I asked the woman on the phone today if there were any updates on the electrical quote. She said that there was a note in the account from the electrician explaining that he "doesn't do that type of work". This ENTIRE time we had been waiting on a quote from the electrician! I explained to her that this is completely contradictory to what he told us previously and he never said that he couldn't do the job. Update 5/22/2018: I received a call from A-Temp. The woman on the phone asked me if anyone had come by to take a look at the unit the week before. My husband and I waited around all night but no one ever came. She was surprised - it sounds like she had no idea. She offered to have a tech out on Thursday 5/24 between 4 - 6pm. That time didn't work for us. I explained to her that this was an ongoing issue for over a week. They have not lived up to their customer service guarantee. This has been such a frustrating situation over a simple fix to the seal. She said she would call us back later this week to set up a time to come look at it. Update 5/16/2018: Updating my review because of the customer service issues. The techs that installed it were wonderful. We're just having issues now with A-Temp in general. On Monday we noticed that the seal had separated from the ceiling of the vent they installed. My husband called only to be told by the person answering the phones that "they couldn't help" and would have another person call us back. They never called. My husband called today and they said they would send someone out in the evening. It's 7:30pm and no one has been by. We're frustrated because this is just a simple fix. When we chose A-Temp it was because of their customer service guarantee. They are definitely not living up to expectations.
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Service call results in another happy customer. Clark and his apprentice Fez were here today for the semi-annual service call. Both tech's were very courteous, very prompt and knowledgeable. As usual I am very pleased with A-Temp service and personnel. Keep up the great work by employing such friendly technicians.
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