When our area was hit by a violent hail storm, many AC units were beat up including ours. A-1 United was responsive not only to the initial visit for options, but exceptionally helpful in getting the install going as quickly as possible. Our old AC unit was dead, so the summer heat had crept into the house. The Lennox products are performing as expected and we're once again comfortable in our home. We also look forward to having a more efficient heating system this winter as we chose to replace the old furnace as well.
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I have used A-1 for years to clean and get my systems ready for fall/winter. When both my blowers went out XMAS 2013 on my furnace, they were there that day to get it running. I decided to get a new system since mine was not big enough for my house. They came out that day, went over the different systems and the installation started the next day. They have always been professional and on time. They have also always fixed the problem the first time.
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We selected this dealer for a number of reasons. The product is make in Iowa. The warranty was equal in comparison to two other brands. The price was more competitive to two other brands we reviewed. We believe Lennox is a quality product that will service our needs for several years to come. We owned another Lennox in a former home which we were satisfied with as well. The Sales Rep seemed very knowledgeable, answered all my questions, and was very friendly.
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Everyone I dealt with was very professional and knowledgeable. They presented me with options and I never felt pressured to purchase from them. I am glad that I did choose to use their services. A special thanks to Brett my installer. Not only was he very knowledgeable and helpful; his attention to all the little details made me feel like he was treating my home as his own.
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A-I United Heating & air conditioning was very professional . They were easy to work with and met all my requests. The installation crew was very knowledgeable and professional. They completed the job on time with little disruption to our household and when completed everything was cleaned up like they had never been there.
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Had an amazing experience with A-1 United Heating & Air in Omaha, NE. We came home after having my baby two weeks early with a c-section. To my surprise my air conditioning was not working. A-1 came out quickly and was very friendly and knowledgeable on what we needed to do. Thankfully they got us fixed up as soon as they could and got me the much needed air conditioning I needed. I can say I've never been happier because my home cools the best it ever has. Thank you for great service.
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We were pleased with the whole process from start to finish. There were plenty of options and the differences were explained in detail and manner we could understand. The installation was also excellent as was the follow up visit to double check the installation. We greatly appreciated the rebate incentive. When our second heating and air conditioning unit needs to be replaced, we will call A-1 Heating and Air Conditioning of Omaha, Nebraska!
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I wanted to take the time to thank A-1 for their superior service and prompt attention to detail! We love our new furnace and ac units. I also want to thank Marty, the salesman who came to our house not once, but a second time to answer my wife's questions/concerns. In fact, Marty pushed back his dinner night with his wife to make sure Megan and I were comfortable with our decision. Marty wasn't pushy at all! In fact, Marty made my wife and I feel like we were one of the family. Marty was so experienced....meaning...when I told him I'm going to get 3 bids from the major brands: Trane, Carrier and Lennox. Marty's first response was, "You should, you want to make sure you understand what your purchasing and from whom." Marty explained in full depth everything, and I mean everything to where I felt I could work for A-1 :) Marty didn't try to upsell either...he wanted to make sure my family and I would get the best bang for our buck. He provided a few different options, either which would be a very good product. Basically it came down to do I want a high efficient or an 80% furnace. Marty knew I was going to get other bids, from other organizations. He told me everything they are going to say.....Marty then said, "The key is being comfortable with what you want, not what they want to sell you." That stuck with me....and you guessed it....the other bids I received were outrageous...complete oversells on things not needed....Marty hit it on the head.....and virtually word for word, that he told me "they" were going to try and sell me..... Needless to say, we went with A-1 and Lennox! We love it! It works like a ninja....meaning we can't even hear the furnace or ac unit when it comes on..... Thanks A-1! We will recommend you to anyone we know....and if you would like for me to speak to anyone interested in purchasing your services....please let me know and we will proudly help!
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My furnace burned out early in the morning and A-1 was there a few hours later to give me an estimate and provide all the options. They then installed a new furnace, air conditioner and humidifier the next day! Since it was January, I was very thankful that they could fit me in and get it done so fast.
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We were having our out a/c unit fixed due to a bad hail storm. Due to the amount of damage do done but not realized buy the insurance company we had to either have expensive parts replaced or the whole unit. With talks from service agents and sales people we were able to work out with the insurance agency the need to have the whole unit replaced. As for honesty they explained to us how if we didn't replace it now we may have parts fail in the next few years. That it would save us money by replacing it now. As also the efficency of the new unit would save also.
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Getting warranty information from the dealer took longer than expected. Once they received payment in full prior to installation we found the sales rep was hard to get in contact with. Installation went well and overall satisfaction is great. Company could use refresher course on follow up.
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