The team member that entered our home was professional, respectful, friendly and on-time. During this Covid-19 pandemic and uncertain time, we appreciated the fact that he entered our home masked, gloved and shoes covered. He did an excellent job and our unit is working perfectly. Thank you!
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else was a disaster! Exhaust lines were installed incorrectly-did not pass MUD inspection, Central air unit is so loud I can’t sleep at night.- May have to replace bcus they can’t fix the issue. Follow up from Install Manager was very poor. Took over 2 months to complete. Overall I wish I had gone elsewhere-Beware!
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Great job by all. They were careful of the landscape replacing the A/C unit. Inside the heating system was replaced and the fit and finish was great. Explained the operation of everything. They came back two weeks later and checked out the operation of the systems plus installation. The tech was here over an hour checking out everything. New system is quiet. This is a company that care about its customer. We highly recommend A-1.
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Our furnace starting failing over the last several weeks. Jim F got a tech out right away to diagnose the issue. They got the furnace up and running, but the furnace was nearing the end of its life so we decided to go ahead and have a new furnace and A/C installed. Jim helped us through the entire process. He gave us all our options and made it easy for us to understand. The techs that were sent out for the install did a great job. They were respectful, efficient, and cleaned up after themselves. I definitely plan to use A-1 again in the future.
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After going without heat for over 36 hours, dealing with a horrible home warranty company, Ismael was the tech that A1 sent to help diagnose the problem with our furnace. Ismael worked without Jim F. To help us satisfy the home warranty company’s list of ridiculous instructions. Ismael spent hours on the phone answering questions and in the end answered all there questions. If you want a company that cares about the customer, A1 United Heating and Air in Omaha is your company! Thank you Ismael and A1!!
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Nothing but great things to say about Jim Feder and A1 United! They are customer focused, patient, understanding, honest, and fair! Give them a chance and you will not be disappointed! Was without heat for over 36 hours (during single digit temps) called at 7 am on a Friday morningand by noon the same day they were making a difference, my family and I are not cold now. Jim presented my wife and i with a great overview of Lennox products that provided solutuons and answers. Jim even followed up with us on Friday evening to mke sure that we had heat! Other companies might treat you like a number, Not A1 United Heating and Air in Omaha, give them a call you will not be disappointed!
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Had A1 install a furnace and air. Eric and Grant did an excellent job. Done right and looks fantastic, very clean install. Speaking of clean, they cleaned up after themselves and you would never know they had been working there. I'll always use A1 for all my heating and cooling needs.
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Excellent service from beginning to end. They installed on a Saturday due to the extreme heat that was forcast for the week. The techs worked hard and had it installed and working even though they were working in extremely hot temps. I would highly recommend them and this company!
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My experience with A-1 United was to replace a gas furnace. I did ask two requests that were accommodated. The crew was decent and respectable. But from there it went downhill. The equipment cabinet and covers were dented and scraped, thought minor this was supposed to be a new unit. Would you like to receive your new car damaged and would that be acceptable ? In completing the job they appeared to not have enough material, supplies, fasteners for installation. They did with what they had on-board. An accessory item was not properly connected back up. Another connection was not properly done. Something else came loose. Something else was not connected. They did return, but what they did again was not much better other than connecting an item omitted. From my observation I question mostly the workmanship / integrity and what appeared lack of experience or ability to do things right the first time or the second and not being prepared with means to make a first class installation happen. This should have also been a one day job but it was not. In this process I wanted another accessory, I decided to choose another company to complete that purchase / installation. If you are willing to accept something less than first class service then by all means use A-1 United. thank you
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Our air conditioner died during the hottest part of August on a Friday evening. We contacted A-1 United through Costco and they were out later that day to give us an estimate, and started the A/C install on Monday. We couldn't have been happier. Prices were great, installers were courteous, clean, and professional. We had a great experience with A-1 United.
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