Service Tech, Anthony, was prompt for appt time, courteous & professional. I called for a seasonal furnace service, but it was determined the unit needed new parts/equipment (its 23 years old) Anthony took the time to show me the old/failing parts, detailed the issues they were causing & showed me proof of the damage. He also took the time to assist me in maximizing the efficiency of a new thermostat I recently installed. Very pleased with this service & company. Also, when I called to schedule the service Pam was very helpful & kind.
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Great bunch of people to work with. Everyone I've worked with at 4 Seasons has been very friendly, and they've been my go to for a couple years now. I will recommend them, but take care to protect your floor if they do an install, I forgot to, so it got scratched. I was reimbursed, but I wish it was for what I asked for.
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My latest service call was performed by Jay N., a very knowledgeable, thorough and personable gentleman. He arrived ahead of the scheduled time and, as always, and after a phone call letting me know he was about five minutes out. Very professional. 4 Seasons was my first choice for heating and cooling services in September of 2013, and I have never been dissatisfied with anyone that has been here or with the services performed. Sometimes we make good choices and I feel that choosing 4 Seasons in September of 2013 was an excellent choice.
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I have been a customer of 4 Seasons for the last several years and honestly, wouldn't go anywhere else. I found them through my job and gave them a call largely becuase of how pleasant Pam is. She is bright, bubbly and always a joy to talk to. She doesn't make me feel silly about my questions, always follows up with me and makes a real effort to get me help as soon as possible. Then we have the service techs....who are always amazing! They are always prompt, polite and professional every time I see them. I especially love that I get emails ahead of time with names and photos of who is coming out. There is definitely a comfort in knowing who to expect. After awhile, I usually get the same faces, but I still appreciate the communication. The techs have always been willing to answer my questions and never make me feel like I'm wasting their time. I appreciate that they are always so willing to make sure I understand everything that they are doing. Mike and his crew are amazing people who go above and beyond to assist their customer. As an example, I called because of my A/C and since it was too hot to get up in the attic, Mike let me borrow a portable unit until his crew could go up...for free. Even though it was over a month away till they could look st my ductwork and I hadn't made a commitment to do a follow up service with their company. If you don't have a regular hvac company, you should get one and when you do, call these folks first.
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