I usually don’t write reviews but I feel 4 Seasons deserve the recognition. We recently had an issue with our furnace and decided to go with 4 Seasons from reading other’s reviews. Initially it seemed like an easy job as I was told it wouldn’t take too long and that it was an easy fix. The next day, Polo came to fix the furnace but couldn’t pin point what the problem was. He then called his manager and another tech to come assist him. About 8 hours later, they were still unable to resolve the problem. Ultimately, we were told we needed a brand new furnace. Although they couldn’t fix the problem , I could tell the team tried their best and did everything they possibly could. I was afraid we would be charge for the labor and other parts of the heating system that was replaced. I wouldn’t have mind paying for the initial visit and them replacing a new part to the furnace but the 8hrs of labor would’ve cost a lot. To my surprise, Polo didn’t charge me a dime and apologized that he couldn’t resolve the problem. He offered other solutions but getting a new furnace seemed the most reasonable. Since we didn’t want to spent 4-6 grand on a brand new furnace, we decided to get a second opinion. Ultimately I was charged over $300 bucks from another company that did everything Polo and his team did and I was given an estimate that was 2g more than the one given from 4 Seasons. I just want to let everyone know this is an honest company that really take pride in their job. They actually care about their customers and not just looking to rip people off. We also want to personally thank Polo and the people helping him for trying their best to fix our furnace. Even though we ended up spending a lot of money, we are glad to have chosen 4 Seasons to do the work. 4 Seasons is a reliable and honest company that I would recommend to all my friends and family members.
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I had a great experience. They called me back right away and when the guy showed up he was conscientious of my kitties when coming in and out. He answered my questions and reassured me the heater was in good condition. For the first time in a week it was warm in my house when I woke up!
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