Pam is always a pleasure to deal with. In fact all the reps that have been sent out over the last couple of years for our spring and fall check-ups have been excellent. Alex was on time and called first before showing up. He took the time to explain everything that he had done and was pleasant to deal with. I would recommend your company to anyone. Keep up the good work.
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I have been a customer for 7 years and have complete confidence and trust in 4 Seasons to do their job well. I don't believe that my furnace and a/c unit would perform as well as they do without the maintenance care provided by 4 Seasons. I love hearing from Pam twice a year! The technicians are always professional and this Fall was no exception. Thank you, Robert and Oscar.
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I'm very impressed with the service this company provided! I spoke with Ky on the phone, who set up the appointment and was wonderful to work with! The field rep Oscar called, and showed up a bit early. This is a big plus for me! He and his team were very professional and efficent in replacing our heater. I highly recommend this company!
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Unfortunately, I cannot remember his name. But he called ahead, was early, which worked out fine for me. He was very polite, very pleasant, and efficient. He also changed the filter for me, as the ceiling is very high and I'm not able to do that myself. He reviewed what he had done and also explained the company's new protection plan for checking the house for air leaks and making sure all was in working order.
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Pam has a great sense of humor and knows her job very well. I ‘light up’ when I know it’s her on the phone. I have this company do a spring and fall check-ups each year under an agreement and they are on top of it. They call about 20 minutes before they are due to arrive to let me know they are on schedule. The in-house repair people are all professional in appearance and attitude. I’m comfortable with them in my home.
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I've been a customer of Four Seasons for over nine years. Compared to any contractor I've used, they are highly professional, reasonably priced, and, above all, offer outstanding service. From my perspective, the real test of a contractor is not when things go right; it is when things go wrong. With an old, outside-based heating unit in a harsh environment, things often don't go as planned, even if it isn't the contractor's fault, and this was one of those times. Knowing I had no heat, Four Seasons sent the extra personnel, took the extra time including working after hours, took the extra trips required to get the parts, and got the job done at no extra cost to me over the reasonable original quote. I am happy to continue to recommend them.
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