4 Seasons was very professional and informative throughout the diagnostic process of fixing our furnace. I called 4 Seasons after receiving an outrageous quote from Sierra Air in Reno, NV. After a 3 hour thorough evaluation of our furnace, we saved $300 that Sierra Air would have charged us, even after a 10% discount was assessed for being a veteran of the military. I will recommend 4 Seasons to all of our friends and family in the area from now on.
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Would have given 5 stars had the tech called ahead to let us know when he was coming. I called the office approximately 45 minutes before the close of the quoted window and Pam apologized for not letting me know the tech was still at the previous appointment. She did say we would get a call shortly but rather than a call, Jason appeared at our door only 7 minutes past the time expected. Jason did a great job of discovering issues as well as doing the maintenance on our furnace. We decided it was well worth it and signed up for a maintenance contract.
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Pam & Anthony A. were excellent & proved customer service is not a lost art. Had a tech from another company we've used for years come out to diagnose our furnace issue. He couldn't find anything wrong for 90 minutes, then suddenly said "You need a new unit. Your coils are shot. Sorry I forgot to look at those first." Called 4 Seasons for a second opinion. Anthony was able to take care of the furnace right away. Dusted the coils and they were fine. We're grateful to him for his honesty and for not trying to sell us a new furnace.
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Although Anthony was here for just routine maintenance, he did point out an option to improve our system. Even though I didn't take him up on the offer this time, I will keep it in mine next season. I took the day off from work to do something else, but Pam was able to get me scheduled to keep me from having to take more time off from work.
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