Thornton & Grooms
24565 Hallwood, Farmington Hills, MI 48334
248-644-7810
5 Stars
1322 Reviews
By Charlene S.
on 10/20/18
on site Brad, john,Joey,Sam--- in office Kelly ! good trustworthy people also clean and neat ! prompt service !

By Christine A.
on 10/17/18
Great service. Came to house quickly. Very understanding and helpful.

By Charlene S.
on 10/17/18
anxiously waiting for service man tomorrow !

By Charlene S.
on 10/17/18
waiting for camera and another plumber to come tomorrow

By Pam G.
on 10/15/18
expensive skilled technicians with pride in work big organization with conveniences but inefficiencies

By Pam G.
on 10/15/18
I can't say enough about Justin--he is a great technician. We have a complicated system and Justin was quick to figure out the problem and solve it. I was disappointed in the office staff. Justi...
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I can't say enough about Justin--he is a great technician. We have a complicated system and Justin was quick to figure out the problem and solve it. I was disappointed in the office staff. Justin needed a tool to finish my job and communication about the order and the return service visit were not managed well. The tool took more than a week to come in which was very unexpected. I wasn't informed about the progress unless I called to check. I was without heat for the entire time--luckily we had warm weather.
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By GARY T.
on 10/13/18
Martain displayed outstanding customer service skills. He took his time explaining what kind of work needed to repair my furnace.

By JUDY J.
on 10/12/18
Best service I have ever received Mike is the best!!!!!

By Lou Ellen T.
on 10/12/18
We have been customers of Thornton and Grooms for several years and we have never experienced anything but top quality service. Every technician, whether it is in the plumbing or heating and cooling d...
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We have been customers of Thornton and Grooms for several years and we have never experienced anything but top quality service. Every technician, whether it is in the plumbing or heating and cooling departments, has been polite, efficient and communicative. They have made suggestions when they see problem areas, however, they never push a customer to spend more than they want. This is an extremely professional company.
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By Lou Ellen T.
on 10/12/18
I wanted to tell you how impressed I was with the work that Robert and his apprentice, Gabe, did for us on Oct. 10. We had our plumbing check-up and Robert discovered some very old washing machine tub...
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I wanted to tell you how impressed I was with the work that Robert and his apprentice, Gabe, did for us on Oct. 10. We had our plumbing check-up and Robert discovered some very old washing machine tubing. He suggested that we switch it out for braided tubing to avoid a serious problem. We agreed to his suggestion and as it turned out the tubing was shot and Robert had to cut the tubing since it was so old and stuck to the pipes. I really feel that this change has saved us from a disaster. Many, many thanks to Thornton and Grooms and your wonderful technicians. I also like the fact that you send a picture and name of the technician that you are sending to the house. This is a very nice touch!
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