Simons Heating and Cooling
47 MAIN ST, QUEENSBURY, NY 12804
518-955-1051
4.5 Stars
64 Reviews
By Mary Alice C.
on 02/17/18
For the past 2 months, I have quietly tried to positively resolve receiving a refund for a routine repair by Simons gone bad. Unfortunately, having been unsuccessful in this effort, I now resort to th...
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For the past 2 months, I have quietly tried to positively resolve receiving a refund for a routine repair by Simons gone bad. Unfortunately, having been unsuccessful in this effort, I now resort to this posting . A few days after a routine service on our perfectly running furnace, we awoke to carbon monoxide fumes filling our home. I immediately call Simons for an emergency service. An operator took my 3 urgent phone messages. After 1 1/2 hrs. my call was returned. I had already reached Hometown Oil, who responded immediately to my call. It took 2 technicians over 4 hrs to repair the damage that Simons technicians had done. I called Simons for a refund, I was told it would be sent immediately. 2 months later, I still have not received a refund as promised. Never mind an apology for what could have been a far worse outcome.
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By Ian M.
on 02/11/18
Great job!

By Wilson s. M.
on 02/11/18
Great service technician; incredibly neat job

By Todd R.
on 02/07/18
Always prompt, affordable and efficient. True professionals!!!

By Vanessa S.
on 02/06/18
Simons heating and cooling is such a friendly and reliable company. All my friends and family use them. The office staff is always so helpful and the technicians are all so skilled and polite. They al...
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Simons heating and cooling is such a friendly and reliable company. All my friends and family use them. The office staff is always so helpful and the technicians are all so skilled and polite. They also never leave a mess and are very conscience about their work. They always arrive promptly on time and always do a follow up call to make sure everything is ok. I would never use another heating and cooling company.
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By Celia M.
on 01/30/18
Jason and every service personnel was top notch from the receptionists to account managers and techs. Prompt professional knowledgeable with loads of advice how to enhance the output of our new lenn...
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Jason and every service personnel was top notch from the receptionists to account managers and techs. Prompt professional knowledgeable with loads of advice how to enhance the output of our new lennox furnace. We are and will continue to be customers. Outstanding
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By Ronald C.
on 01/30/18
They came out on time and did a very professional install job. First they removed the old unit and then installed the new furnace. They had all the materials required for the entire project in their ...
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They came out on time and did a very professional install job. First they removed the old unit and then installed the new furnace. They had all the materials required for the entire project in their truck. We are very pleased with this job. System works perfectly now.
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By Sandra Lincoln H.
on 01/30/18
Excellent customer service and prices! Water heater replaced in 1 day after a "shade tree" self professed worked in my boiler that did not need work and left me with out heat and hot water for 10 da...
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Excellent customer service and prices! Water heater replaced in 1 day after a "shade tree" self professed worked in my boiler that did not need work and left me with out heat and hot water for 10 days!!
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By Susan C.
on 01/30/18
Had no heat and within 2 hours from calling Matt L was there to help. Needed to order a part which came in promptly and next day all set. Matt L. Was very professional and polite. No messing around ju...
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Had no heat and within 2 hours from calling Matt L was there to help. Needed to order a part which came in promptly and next day all set. Matt L. Was very professional and polite. No messing around just did the job which I appreciated so much. Highly recommend.
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By
on 01/30/18
They never called me. I moved on to another provider.
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