SafeTouch Security
9600 Sunbeam Center Dr., Jacksonville, FL 32257
888.723.8682
5 Stars
1404 Reviews
By Matthew K. Ducatt, P.
on 02/03/19
How do I speak to someone in authority about our complete dissatisfaction with Safe Touch. Most recently it is the ridiculous expectation that the earliest service call we can get is 11 days away. ...
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How do I speak to someone in authority about our complete dissatisfaction with Safe Touch. Most recently it is the ridiculous expectation that the earliest service call we can get is 11 days away. On Friday night our panel start ed emitting an unnerving , concentration rattling beep because the room sense battery was low and needed to be changed. This causes the panel to beep loudly every 30 secs. The star key silences it for awhile but for next 11 days we expected to be on duty to stop what we are doing like sleeping to get up and silence it. We are not able to change the battery ourselves and when the 11th finally come around I have to leave work and wait for the technician for a window of time as if my work time is irrelevant. I have disabled the entire system by unhooking the main power and back up source which I told the call center I would have to do in the interim. Even with providing that information to Safe Touch I am sill getting calls from the call center asking us if we know the system is down. This is not the first time we have been at the mercy of the shoddy service coverage in Tallahassee. I really expected more but have come to find out we are just minimal market location for a business which operates from a different city. I have one year left on my contract until I can cancel It and put this horrible decision to go with Safe Touch behind me. I think it is criminal how unsupported we are as Safe Touch customers and you can bet my negative experience with will be reflected in my honest review of the Safe Touch. Perhaps when the service technician finally arrives on the 11th at a yet to be determined time s/he can just check all the potential low battery culprits, the sensors , the panel etc. so that maybe we can make it through the next 12 months not having to rely on the nonexistent Safe Touch customer care and service. Please convey this request to the technician.
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By Glenn r.
on 01/30/19
Joe was on-time, efficient, knowledgeable and very helpful.

By Aaron d.
on 01/27/19
Joe was super helpful! Thank you

By Mark
on 01/26/19
Excellent work , very professional.

By Walter k.
on 01/25/19
Very quick and efficient service !

By Robert C.
on 01/24/19
Odey did a fantastic job analyzing, repairing and testing my system. Knowledgeable, courteous and very professional.

By Matt b.
on 01/23/19
Leonardo was fantastic and finally fixed the ongoing issue with my system!

By ron g.
on 01/19/19
excellent service, representative was knowledgeable and pleasant. 5 stars.

By Vernell B.
on 01/19/19
Great Service!!!!!

By Dianne t.
on 01/18/19
Joe was great thx
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