SafeTouch Security
9600 Sunbeam Center Dr., Jacksonville, FL 32257
888.723.8682
5 Stars
1345 Reviews
By Chris C.
on 07/17/18
Account - Clark - 4464 Tuscany Island Ct., Winter Park, FL 32792 Barry at Safe Touch Security Replace a defective board on my security system yesterday and he did a great job. Barry was very profe...
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Account - Clark - 4464 Tuscany Island Ct., Winter Park, FL 32792 Barry at Safe Touch Security Replace a defective board on my security system yesterday and he did a great job. Barry was very professional and thorough. He even made a follow up call to me and assisted with helping me add another pass code. Barry is outstanding!!! Thanks Safe Touch for employing such a good tech. Thanks Barry!!!
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By Frank P.
on 06/20/18
Jarrod .A gave excellent service

By m/m Alfred G.
on 06/03/18
this process is stupid & cumbersome and you should find a way to make it easier to respond. Understand it is time consuming for people to go thru this, but good service needs to be recognized. It wou...
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this process is stupid & cumbersome and you should find a way to make it easier to respond. Understand it is time consuming for people to go thru this, but good service needs to be recognized. It would be easy for the customer to just ignore an unnecessary aggravation...... The service persons's name is Thomas L from Safe Touch- he was knowledgeable & knew what he was doing.........REWARD HIM... !!!
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By ms s.
on 06/01/18
BEWARE!!! $$$ rip off. If you move you cannot get out of your contract early. You have to pay the full amount even if no service. They don't offer a early termination fee like most contracts. Very u...
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BEWARE!!! $$$ rip off. If you move you cannot get out of your contract early. You have to pay the full amount even if no service. They don't offer a early termination fee like most contracts. Very upset with their service!
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By Francisco S.
on 04/19/18
All is fine

By Shannon S.
on 04/14/18
Dan was great; he was here another time to install our system and both times he was very professional, courteous and efficient.

By lula f.
on 04/06/18
excellent service

By wandam
on 03/30/18
My system have had a service person to come out to service within a six month period. System keep blaring won't shut off when putting in security code. I had to unplug box and disconcert service 2x. ...
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My system have had a service person to come out to service within a six month period. System keep blaring won't shut off when putting in security code. I had to unplug box and disconcert service 2x. in 2 weeks. This is becoming very uncomfortable ,an d defeats the purpose for an alarm system. All representatives are courteous, but I usually on the phone with them for about 30 min. while they try to reboot system. Recently my alarm went off and the monitoring system had no record of it going off at their monitoring station. Again no system for the night, and a tech was sent out again. Never know when system is working, so it does require a weekly check as suggested.
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By William
on 03/28/18
Our home alarm would not stop going off. I called Safetouch and after being transferred to three different departments (all the while the alarm is blaring) I was finally told to disconnect the batter...
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Our home alarm would not stop going off. I called Safetouch and after being transferred to three different departments (all the while the alarm is blaring) I was finally told to disconnect the battery. Now our alarm is not working and we can't get it to function correctly. We HAVE NOT changed our password nor have we done anything to keep the alarm from working properly. We must have a technician out here tomorrow to fix this issue as we live in an unsafe area and leave our kids home alone as well as our disabled dad. We are also having difficulties with the Safetouch App now. This all started today. Very frustrated.
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By Shann
on 03/26/18
Joe did an outstanding job checking out our security system and then making the necessary repairs. He was efficient and courteous; I commend him highly!
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