SafeTouch Security
9600 Sunbeam Center Dr., Jacksonville, FL 32257
888.723.8682
5 Stars
1355 Reviews
By Regina A.
on 09/17/18
Had new service installed in my home 3 weeks ago. The electric went off and I was not at home. When I got home I disarmed my system walked up to house and the alarms was going off. I panicked. Could n...
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Had new service installed in my home 3 weeks ago. The electric went off and I was not at home. When I got home I disarmed my system walked up to house and the alarms was going off. I panicked. Could not get an help from customer service or a supervisor. All they said was we will send a ,tech out. Ok 3 hours later a tech shows up keep in mind my alarm is still gong off. I have two small dogs. I had to take them out in my car. Who knows how long this was going off. When. The tech Allen B came he calmed me down. Proceeded to check out the issue he quickly found that the installer did not disconnect an old unit the previous owner had. He disconnected it the alarm went off and he checked and tested everything out again. He restore my faith in safe touch. Thank you Allen B
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By Debra M.
on 09/06/18
David P is a great team worker. He came to my house to assist Allen B with the work order per Allen's request. Issues arose that were unforeseeable. He was very knowledgeble and pleasant. He worked ...
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David P is a great team worker. He came to my house to assist Allen B with the work order per Allen's request. Issues arose that were unforeseeable. He was very knowledgeble and pleasant. He worked very hard to get the work done.
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By Debra M.
on 09/06/18
Allen B was very customer orientated. He was very polite and pleasant. He explained everything he was going to do and why. He tried multiple things to fix the issues until he found the one that could ...
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Allen B was very customer orientated. He was very polite and pleasant. He explained everything he was going to do and why. He tried multiple things to fix the issues until he found the one that could fix it. He had two accounts of mine he had to deal with. (Nothing is easy at my home). He asked and answered all my questions. He was not afraid to call and ask for help when needed. He made an all day job be pleasant as could be without hesitation. Please acknowledge his commitment at your next meeting. Thanks Debra
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By John P.
on 08/31/18
Professional, knowledgable, succinct (which I prefer)

By Kay D.
on 08/23/18
Nick B. worked on a problem we were having with our SafeTouch security system. He was professional, thorough, and very polite. An asset to the company. He left us with the alarm in working order.

By Curtis J.
on 08/23/18
Safe touch could not assist us with all of our needs as they could not deal with any outdoor cameras, When looking for a company that can meet ALL of your needs, Safe Touch does not appear to be the ...
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Safe touch could not assist us with all of our needs as they could not deal with any outdoor cameras, When looking for a company that can meet ALL of your needs, Safe Touch does not appear to be the one.
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By Dr. Howard S.
on 08/21/18
The first tech was too new and could not complete the work. We were hit by lightning and this made for difficulties. The next tech was great! His name; ALCIDES, IS NOT EVEN on your list?? He was ab...
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The first tech was too new and could not complete the work. We were hit by lightning and this made for difficulties. The next tech was great! His name; ALCIDES, IS NOT EVEN on your list?? He was able to figure out what needed to be done, finished; and explained the alarm instructions. Note: In the future, match the job with the ability of the tech!
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By JOANNE K.
on 08/16/18
SafeTouch Orlando. Wonderful service. My Tech. showed up right ON Time. Was clean & nicely dressed, professional and friendly. Clayton took time to ask me where I wanted everything installed and ex...
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SafeTouch Orlando. Wonderful service. My Tech. showed up right ON Time. Was clean & nicely dressed, professional and friendly. Clayton took time to ask me where I wanted everything installed and explained each stage of the installation. Then Clayton gave me an educational review of how the system works. Explaining every detail. This was a re-install from my previous home to my new home. I have been with safe touch for two years. Love the system. Thank you Clayton.
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By Cat S.
on 08/14/18
Alcides was awesome installer! Very quick and efficient. Explained everything to me. Polite and respectful. Very happy to have made the move to Safe Touch from ADT. The customer service experience ha...
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Alcides was awesome installer! Very quick and efficient. Explained everything to me. Polite and respectful. Very happy to have made the move to Safe Touch from ADT. The customer service experience has been great!
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By Nancy R.
on 07/29/18
Love the system and how easy to use. Excellent quick installation Technician very professional
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