Preferred Home Services
4214 Domino Avenue , North Charleston, SC 29405
843-405-3601
5 Stars
531 Reviews
By
on 03/15/18
I believe there is a system wide (administrative, sales and technical) goal within Preferred Home Services for excellent quality service. The installation was quickly made, and all of the staff I had...
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I believe there is a system wide (administrative, sales and technical) goal within Preferred Home Services for excellent quality service. The installation was quickly made, and all of the staff I had contact with were generally pleasant and responsive. This made me feel I was in good hands. The young men who installed the HVAC unit, handler, and attic return, were full of energy, prepared for the work and expressed committment to great service. It was a pleasure having them in the home. Unfortunately, they had to return on three occasions because of needed adjustments to heating equipment and installation. It saddened me to see that by the third visit to my home they appeared disheartened. They took my expressed dissatisfaction with the in-home comfort performance personally. It seemed their self confidence and commitment to great service was maintained only with the outcome of positive results. And customer dissatisfaction was taken personnally. They couldn't disassociate themselves from any possible equipment performance and structural issues, that could be impacting the unit and the sense of comfort I was experiencing. Superb service begins at the time of sale, with the assurance the home is properly assessed by someone who has expert technical expertise about the products and the needs of the home, in order to offer the right equipment and recommendations at a fair price. It must then be paired with resilience on the part of the technical installation crew, when the comfort and efficiency promised at the time of sale is not achieved. That is when the tough get going, not just when everything goes well, but when critical thinking (problem resolution), matched with technical knowledge and expertise combine together in the resolution of problems to affect a positive outcome. Thats demonstrated expertise and excellent service.
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By Ron D.
on 03/15/18
Casey and Mike are super duper craftsmen!

By Sam S.
on 03/14/18
We have already recommended this company to friends. We will never call anyone else! Robert was the best!

By Sam S.
on 03/14/18
We were thrilled with Robert's integrity and knowledge. He was fair, very professional and fixed the problem quickly. We will never call anyone but Preferred Home Services from now on, and have alread...
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We were thrilled with Robert's integrity and knowledge. He was fair, very professional and fixed the problem quickly. We will never call anyone but Preferred Home Services from now on, and have already recommended this company to friends!
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By Ron D.
on 03/04/18
Mike and Casey did a great job for us. We were interested in converting from an electric water heater to one powered by natural gas. The Preferred team helped us decide the best way to go, carefully...
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Mike and Casey did a great job for us. We were interested in converting from an electric water heater to one powered by natural gas. The Preferred team helped us decide the best way to go, carefully explaining all options. Is is noteworthy that they were able to immediately commence the installation. I am a VERY satisfied customer. If you want a company you can trust to do plumbing or HVAC work for you, Preferred is the one.
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By Francies L.
on 03/01/18
Your organization proved to be both efficient and effective. From Morgan keeping in touch with me and my busy schedule to Cardell the technician helping guide me in the direction of what was needed an...
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Your organization proved to be both efficient and effective. From Morgan keeping in touch with me and my busy schedule to Cardell the technician helping guide me in the direction of what was needed and why allowed me to get the most for my money. I even went so far as to get a contract with them for future services if needed..
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By Terri C.
on 02/27/18
I thought you must be a family owned business from the wonderful relationship i had with JoAnne from the 1st call until the last. She is a KEEPER. Casey and Mike were knowledgeable and helpful. Gre...
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I thought you must be a family owned business from the wonderful relationship i had with JoAnne from the 1st call until the last. She is a KEEPER. Casey and Mike were knowledgeable and helpful. Great team. You should put on your advertising that you are open on Saturdays.
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By Doris B.
on 02/26/18
Thank You for your quick response Geriann and Morgan. The guys you sent, Mike and Casey were professional and nice. Cleaned up after themselves and wore booties over their shoes when they came into ...
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Thank You for your quick response Geriann and Morgan. The guys you sent, Mike and Casey were professional and nice. Cleaned up after themselves and wore booties over their shoes when they came into the house. Thank You Again. You are on my list of favorites!!!
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By Modern Nail S.
on 02/22/18
Over price charge

By Jennifer W.
on 02/21/18
Great customer service.
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