Gene's Refrigeration
6222 Norwalk Rd., Medina, OH 44256
330-723-4104
5 Stars
185 Reviews
By Justin H.
on 04/19/18
Matt stopped out only 2 hours after I called for service, diagnosed the problem, and had my electrical repaired and furnace back up an running in no time. Very knowledgeable and professional. I will...
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Matt stopped out only 2 hours after I called for service, diagnosed the problem, and had my electrical repaired and furnace back up an running in no time. Very knowledgeable and professional. I will be using Genes Refrigeration for any future service needed.
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By Cathy C.
on 03/27/18
cody was great on time and fixed the problem

By Don M.
on 03/21/18
As always right there when you are needed. Really go out of your way to get to me when I need you, not when you get around to it. Love you guys, would not trade you for all the LaBrons in the world!...
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As always right there when you are needed. Really go out of your way to get to me when I need you, not when you get around to it. Love you guys, would not trade you for all the LaBrons in the world!!!!
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By William D.
on 03/17/18
Never called to tell me they were coming. I was surprized by early arrival because of no call I was not dressed yet. Never offered options on the service but relied only on my opinion

By Dale M.
on 03/15/18
The service people are top notch . Very helpful and knowledgeable . How ever we have trouble with Genes Office personel who say that they order parts and that they will be in that day and three days l...
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The service people are top notch . Very helpful and knowledgeable . How ever we have trouble with Genes Office personel who say that they order parts and that they will be in that day and three days later the parts still are not in . Then there is the problem of making appointments for service getting a four hour window and no one shows up , calling after the four hours have passed and being told by the person who set up the appointment " they have nothing written down about the appointment " Time for a change !
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By Glenn G.
on 03/14/18
Not sure this is even worth responding. The charge for the service call was NOT indicated on the phone OR by the tech, until I would not sign the proposal and told him I wanted to know the model numbe...
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Not sure this is even worth responding. The charge for the service call was NOT indicated on the phone OR by the tech, until I would not sign the proposal and told him I wanted to know the model number and a breakdown of the costs. He said I needed to call the office to gain the info, then gave me the $89 service charge for 15 mins of his time. I should have been told upfront about the $89 Svc chrg. Two other dealers had no charge to stop on Monday. I told the answg. svc it was NOT an emergency. I would have told him not to come, knowing about the svc fee. Will not do business with you again, and will never recommend you!
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By Christine B.
on 03/13/18
Received a 3600$ estimate for repair on the main sewer pipe which I never requested. I requested to look at sluggish drains and a couple of leaks. Handyman completed it for 100$ in parts and a pizza. ...
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Received a 3600$ estimate for repair on the main sewer pipe which I never requested. I requested to look at sluggish drains and a couple of leaks. Handyman completed it for 100$ in parts and a pizza. Sadly, I’ve been using this company for years and until now you’ve proven to be most reliable.
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By Elizabeth F.
on 02/22/18
Chris does a great job. He knows his business and explains everything to me. I wrote a favorable referral to BBB Chris is a valuable employee

By Bruce K.
on 02/12/18
Excellent

By Kurt S.
on 02/09/18
Tracy was able to arrive earlier than anticipated, and thanks to the scheduler at Gene's we were well-informed. He and Cody got the blocked drain line issue solved quickly and efficiently. Both gent...
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Tracy was able to arrive earlier than anticipated, and thanks to the scheduler at Gene's we were well-informed. He and Cody got the blocked drain line issue solved quickly and efficiently. Both gentlemen were courteous and professional. We especially appreciated the cost reduction because we had purchased a service contract earlier on our heating/cooling system. We will not hesitate to call Gene's with plumbing or electrical work should we need services in the future.
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