Crawford Services, Inc.
Edit 1405 Avenue T, Grand Prairie, TX 75050
214-271-8800
5 Stars
253 Reviews
By theron k.
on 07/23/21
I am sending this email to complain. First of all your company seems to try to limit my reviews by isolating the technician who did the work. I was pleased by his work on my repair and do not wish to...
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I am sending this email to complain. First of all your company seems to try to limit my reviews by isolating the technician who did the work. I was pleased by his work on my repair and do not wish to take anything away from him. My complaint is with you crawford. I called you on a sunday and was led to believe someone would be out on monday. I finally called around five pm to say no one had showed up costing me a days pay. When I called around five pm i was told that the answering service you used must have not told you. Well i do not care. If you contract work with these people you are responsible for their actions. Secondly I got the bill for your services and was told I needed to pay a diagnostic bill of 160.00. Nothing was diagnosed. I told the repair man exactly what was wrong. Apparently there is a wire leading from the outside unit to the inside unit that was too short because i had cut the wire. The technician added 20 feet to the middle of this wire. He never even looked at the outside unit. He added the 20 feet in the middle of the wire. It only took a little more than half an hour. There was no diagnosis what so ever. The wire was already connected to the inside unit as well as the outside unit. PERHAPS YOU CALL THIS CHARGE A SERVICE fee. I have no wish to deTRACT FROM the technician. He did his job. SORRY ABOUT THE ALL CAPS MY COMPUTER IS ACTING UP. It is Crawford which I had a problem with.
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By Gloria B.
on 06/08/21
Jesus Ortiz did an awesome job on the installation of a new HVAC unit in my home. He was very professional the the job done was absolutely first rate.

By Wendy W.
on 05/28/21
It was a routine maintenance tune up, Joe Gil, the technician, came by on time, was friendly and informative. Great service from Crawford and the technician!

By Warren N.
on 05/07/21
After a great deal of study and discussions with HVAC vendors, I chose Crawford Services, Inc. to install a new Lennox heat pump system in my home. Kenji Pearce came out to complete the initial asses...
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After a great deal of study and discussions with HVAC vendors, I chose Crawford Services, Inc. to install a new Lennox heat pump system in my home. Kenji Pearce came out to complete the initial assessment of my needs. He was friendly and very professional. Kenji carefully measured my home and thoroughly analyzed the potential heat load and ducting. He then patiently explained to me his recommendations for a new system, while offering options which I could also consider. I don't believe I have ever encountered anyone who has been as technically knowledgeable about HVAC systems. Kenji is a great teacher, and I learned a lot about my home and about why the system he was recommending would provide the greatest amount of comfort and satisfaction. My system was installed by two amazing technicians - Jesus Ortiz and Roberto Reyes. Like Kenji, they were very friendly, considerate, and professional. It was clear that they took great pride in their workmanship. They were very organized and kept their workspace very clean and neat. When they found that the breaker in my home was insufficient for the heat strips that I needed, they installed a suitable replacement that could handle the load. Kenji spent a good deal of time with Jesus and Roberto to make sure that they had everything that they needed to complete my new system. He also explained the installation process to me and highlighted many of the extra steps that Jesus and Roberto were taking to make sure that everything was just right. It was a most impressive team effort. My new Lennox HVAC system looks great! Unlike previous installers I have had from other companies, Jesus and Roberto do high end commercial quality work. I cannot imagine a better looking installation. Since it was installed, my new Lennox system has performed exactly as Kenji had promised. It is efficient and quiet. Many times, I cannot tell that it is even running. Bottomline: If you simply want the best, get a new Lennox HVAC from Crawford Services, Inc., and be sure to ask for Kenji, Jesus, and Roberto. You'll be really glad you did! -- Warren N.
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By Mike B.
on 02/22/21
One of my new favorite service providers. Tim came out and did a quick fix on a temporary repair I had done. He also chatted with me quickly about some needed repairs on our water heater and explained...
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One of my new favorite service providers. Tim came out and did a quick fix on a temporary repair I had done. He also chatted with me quickly about some needed repairs on our water heater and explained options and approximate pricing. The repair took less than 6 minutes and Tim was super. Their prices seem very reasonable on the upcoming repairs and Tim was very transparent and helpful., so they have my highest recommendation.
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By Franklin H.
on 12/18/20
Manny Guitierrez, did a service call for me today and I just wanted his management team to know how extremely well He represents The Crawford Service Company! He was very efficient in his approach to ...
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Manny Guitierrez, did a service call for me today and I just wanted his management team to know how extremely well He represents The Crawford Service Company! He was very efficient in his approach to resolving my plumbing issue in a very timely manner!! I’d definitely consider him an Excellent Member Of your current workforce! Please pass along to Manny how very satisfied I was with him, His positive attitude, his customer respect, his work ethic, and his desire to totally satisfy His customer!! Sincerely, Franklin Hester
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By Sonya A.
on 11/08/20
Great job! Fast, accurate, and professional

By Joyce M.
on 10/31/20
Joe G performed the fall heating check up on our system. He was very professional, friendly and took the time to answer our questions. We are very happy with Joe and Crawford Services.

By Mike W.
on 10/20/20
Came out same day I called at the scheduled time. Provided "extended warranty" without hesistation. I appreciate Joe's above and beyond service.

By Santeri L.
on 10/02/20
Manuel and his son were really great. Quick and very professional. The Lennox system they installed works perfectly and is super quiet. I highly recommend this team. Great experience!!
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