On a recent HVAC maintenance tune-up, Curtis Snipes personified competence, professionalism and customer service excellence throughout the visit! This ran from his call to advise he was on the way . . . to arriving right on time with tools in hand . . . to efficient, thorough work . . . along with pleasant, thoughtful explanation and endless patience to address countless questions. Would that this rating system had MORE THAN five stars -- for the performance by Curtis Snipes merits FAR MORE THAN FIVE STARS!!
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Once again Curtis Snipes did outstanding diagnosis and repair work for us. When a bearing went bad on the compressor fan motor and made a high squeal, I shut it off, called Bolton's after-hours message and requested Curtis. He came the next day first thing and in only half an hour tested all relevant electrical and mechanical circuits and parts related to the AC unit, then called in the order for a new fan motor. He returned the next day and put in the new motor and explained everything he had done, and why. He's a skilled electrician who knows how to work fast and, more rare, knows how to talk to people and explains technical things clearly. I always request him now for our hvac service. He is outstanding. I also commend Bolton on their great service scheduling secretaries. No menus, all people who answer, and very efficient.
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My wife and I have relied upon Bolton for over 12 years and have received nothing but exceptional, professional service. This week Mr. Curtis Snipes was here to check our AC system prior to summer. Again, curious, thorough and professional. Cannot give higher praise.
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Bill S. and Jeff arrived as scheduled and promptly set about their respective tasks. They were knowledgeable, friendly, and highly professional. Bill had serviced our house before and was familiar with some unusual characteristics which made their assignments and our needs mesh well. Jeff is highly trained in h vac work and performed flawlessly. I highly recommend Bolton Service to anyone seeking a customer service oriented company. The company installed our system several year ago and serviced it since. S. C. Broadway
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Jeffrey, Thomas, and the other guy came out last week and installed me a new HVAC system. Today inspection came and everything passed. I want to thank you guys for coming out and handling the issue I have been dealing with since I moved into this unit.
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Bolton technician Curtis S. checked our heating/cooling system and took care of a problem we have long had by replacing an Ecobee thermostat with a new Honeywell one that works VERY WELL! Many, many thanks to Bolton and Mr. Curtis; we are no longer freezing during cold weather!!!
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Curtis is always very prompt and thorough when servicing my heating system. He performed my routine inspection in November. He also happened to be the on-call tech earlier this month when my system failed to restart after a power outage. I appreciated him arriving so quickly and correcting the issue.
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