Woolley Home - Our Reviews
Overall Rating
(1363 Reviews)
(357 Reviews)
(120 Reviews)
(134 Reviews)
(422 Reviews)
(3 Reviews)
(96 Reviews)
(85 Reviews)
(49 Reviews)
(80 Reviews)
(1 Reviews)
(7 Reviews)
(2 Reviews)
(6 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Woolley Home has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I have been a customer of Woolley Fuel for over 30 years. I have found the servicemen to be always pleasant, they answer all questions to my satisfaction and they are extremely intelligent. About two weeks ago I had service Pro Ed P. service my oil furnace, all the aforementioned praises in the previous sentence regarding your servicemen are especially true of ED. Thank you! Ed P. 02/17/15 |
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We have been customers for over 30 years and we are always very satisfied with our service. Ed P. was wonderful, he took his time, explained what he was doing and is very, very pleasant. Ed P. 02/17/15 |
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Woolley Tech Craig was here to perform an annual cleaning and service. He was polite,friendly and did a great job. He asked if the furnace was running ok and were there any problems before he started. Craig M. 02/17/15 |
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As the saying goes. it was all good! 02/17/15 |
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Ed P came out on the coldest night this winter to get our boiler back uo and running. Great great service. Ed P. 02/16/15 |
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Ed came out to my house on a freezing Sunday when my boiler went out. He came out promptly, figured out the problem and fixed it. He also explained to me just what had gone wrong and what to look for if I had any further issues. His explanations were clear and concise. He also pointed out a few other issues - not related to the particular problem for which I called him - that we will be taking care of soon. Very helpful! Ed P. 02/16/15 |
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Have had a 30+ yr relationship with Woolley Fuel and always satisfactory service. 02/15/15 |
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Art was courteous, knowledgeable and very professional. He spent the time to take care of the small details, and cleaned up very well after him. I'm very pleased to commend him! Art D. 02/14/15 |
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Thank you for sending such a professional and knowledgeable young man to service our furnace. we were very well satisfied. Craig M. 02/14/15 |
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Great company to do business with! 02/13/15 |
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Art did a good job and left the basement very clean, and Art did a good job explaining all of my service options. I was a happy customer! Kevin B., Art D. 02/13/15 |
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I signed up with Woolley Fuel to supply my heating oil when I bought a new house in Maplewood. They came highly recommended by my sister who has lived here for 20 years. Woolley is always prompt, fairly priced and has gladly and graciously helped me through the learning curve of having a oil-heated home for the first time. I recently had a fuel oil gauge replaced and my furnace serviced. Ed P was my technician. He arrived on time and was finished almost to the minute of when he said it would be completed. He let me know exactly what he did and I felt comfortable and well informed when he left. I highly recommend Woolley for your home heating and HVAC needs. Ed P. 02/13/15 |
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Pleasure to work with - he was very understanding and very well spoken. Chuck is a credit to your company. What a nice guy. We will certainly call Woolley Fuel for plumbing for any future needs. Thank you! Chuck W. 02/12/15 |
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My heating system failed and I called Woolley at 8:00 am and by 9:00 they were at my house with an emergency fuel tank and "Smiling Ed" spent the day installing it and by 2:30 --I was warm again! Wonderful! My parents used Woolley for their heating fuel when I was a child, and they are still the same dependable company. Thank you for all the years of good service. Ed P. 02/12/15 |
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Art D and Craig from Woolley were a real pleasure to work with. I very much appreciate how they take the time to explain what they're doing before, during, and after they perform their work. The transparency is hugely refreshing. I am never surprised by 'hidden' expenses. As a first time home-owner who strives to learn more, these guys are incredibly knowledgeable and patient with my many questions and requests for clarification or explanation. They are punctual and have very positive attitudes. Very easy to talk to and very eager to please the customer. My wife and I are very appreciative. Art D., Craig M. 02/12/15 |
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Art D serviced my boiler and was extremely efficient and helpful. He completed a thorough annual service of the boiler and additionally noted several items that needed correction. Art called before the appt. and also showed up at the designated time. Art D. 02/11/15 |
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Art has bailed us out a few times and the service he provides is top-notch. He's always super-helpful and friendly. Art D. 02/10/15 |
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Art is clean, neat and honest. He always explains what he did in detail. Art D. 01/29/15 |
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Just had service by Woolley Fuel on my fairly old furnace. Our technician was Ed P and he did an excellent job during our no heat call. He checked everything, corrected the several problems that we had, and even did our annual service and cleaning. Ed was professional, friendly and polite. He worked until our issues were resolved and left our basement neat and clean when he left. Ed P. 01/28/15 |
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Excellent response time and personal service. We had 2 issues with our furnace. Ed and I discussed the problem and he consulted with Woolley Fuel's plumber, Todd Williams and they discussed how to resolve my issue. I was instructed to monitor specific areas and BINGO, found the cause of my problem. Todd was a wizard and based on conversations with Ed and my observations, he was able to resolve the issue. Teamwork paid off and the problem is now solved. Lastly, I would be remiss if I didn't acknowledge Nick. Since we had our in-ground tank removed and a new tank put in the basement, he has a much more difficult task to get the oil to the new tank. He does so without complaint. That is what Woolley Fuel is all about. Continuity of employees that customers know on a 1st name basis, whether it be Todd, Ed, Nick, Stephanie, Norm Jr. or Frank. This is truly a family business that offers great customer service. Stephanie R., Todd W., Ed P. 01/27/15 |
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Excellent response time and personal service. We had 2 issues with our furnace. 1st was a soot build up that was remedied immediately. I commented to Ed P at the time that I was adding water to the furnance more frequently than usual and he advised me of possible causes to look out for. The second was a repacement of the water shut-off. Once replaced, Ed and I discussed the continuing problem with frequent water replacement and I identified possble issues based on his prior comments. Since many of our pipes are in the walls or under the basement floor, he identified possible problem areas that I should continually check. He also consulted with Woolley's plumber, Todd W and expressed to him what he thought might be the problem. As instructed, I kept monitoring specified areas & BINGO, found the possible cause of water loss/ problem. Todd was a wizard and based on conversations with Ed and my observations, he was able to resolve the issue. Teamwork paid off and the problem is now solved Ed P. 01/27/15 |
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Steph told me Kevin is the dispatcher,but i came to understand he is the general manager. He is extremely rude and sarcastic. Would never have him talking to a customer. 01/26/15 |
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Thank you Ed P. for helping us today. We are very pleased with the service he provided. He was methodical and very pleasant! Ed P. 01/23/15 |
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Ed P recently came out for a more routine service issue and once again was prompt, courteous, and professional. He strives for customer satisfaction. He is an asset to the company. Ed P. 01/22/15 |
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Just had Ed P. at our house for four hours,and could not say enough good things about him!!! He was very thorough, and expained what he was doing and why!!! Thank you for having such a wonderful employee!! Ed P. 01/22/15 |
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I had our boiler serviced by Art today. He did an excellent job as always & I fully recommend him. Art D. 01/19/15 |
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Ed called and arrived much earlier in the day than what my husband told me. Always good service from him. Ed P. 01/19/15 |
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It has always been a pleasure to deal with with Woolley Fuel. I have been a customer for nine years. They are a very professional organization. They give excellent service and I feel that my heating system is being well maintained. The most recent service was performed by Art D. I appreciate that he called before to give me his approximate arrival time. He was courteous, professional and very thorough. Art D. 01/16/15 |
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Ed was great! Ed P. 01/08/15 |
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Art D. - excellent service technician, professional, courteous. Art D. 01/07/15 |
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Art D. was a very pleasant man who serviced our furnace excellently!! Art D. 01/03/15 |
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Art has been doing a great professional job on my boiler for years and he has given me helpful advice on how to cut my energy cost going forward. He is one of a kind. 01/02/15 |
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I would just like to acknowledge how nice and helpful Ed P from Woolley fuel was in fixing our heating problem. He was thoughtful and knowledgeable and explained everything in detail and that made the service call less stressful. I would highly recommend him in the future when calling Woolley. Ed P. 01/02/15 |
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Chuck W. came to our rescue in December and had our new garbage disposal and toilet up and running as they should before our holiday guests arrived. Very professional and knowledgable. Thanks Chuck for your great service.. Chuck W. 01/01/15 |
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Ed P, Service Technician at Woolley Fuel in Maplewood, NJ came to our rescue on first day of the year. Professional, & Courteous. Thanks Ed. Warmed our home on a very cold day. Ed P. 01/01/15 |
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Ed arrived promptly, diagnosed the problem quickly and was able to effect a repair to get our heat back on line. He was very courteous and explained everything when he was done. Good job, thanks! Ed P. 01/01/15 |
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Art is a terrific technician: careful, methodical and takes the time to explain things as he goes; he's welcome back any time I need Woolley help Art D. 12/30/14 |
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Reviewer left 5 stars. Art D. 12/30/14 |
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ART WENT ABOVE AND BEYOND FOR US TODAY. OUR ISSUE KEPT HIM AT OUR HOUSE ALL DAY AND HE WAS SO PATIENT AND EXPLAINED EVERYTHING THAT HE WAS DOING WHILE HE WORKED SO WE WOULD UNDERSTAND WHAT WAS HAPPENING. WE ARE VERY HAPPY WOOLLEY FUEL CUSTOMERS! Art D. 12/26/14 |
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Needed quick repair the day after Christmas. Ed arrived and took care of the problem pleasantly and efficiently. Ed P. 12/26/14 |
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I can not say enough about your company! You go above and beyond your call of duty. You have a way of making me and my sister and her husband (they use your services also) feel so welcome and comfortable. I never feel that I have to hesitate to call you in time of need.
I would recommend you to everyone I know.
We speak of you ever so highly. 12/22/14 |
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Ed P was professional and fixed the problem with a faulty relay in 10 minutes. We have known Ed since he put in our oil burner over 25 years ago. Ed P. 12/20/14 |
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Great job today and everytime you come to my house Art D. You are so knowledgable You are certainly a lifesaver today! You are the best!! Art D. 12/18/14 |
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Ed P.
very nice & professional.
good job.
Thank you Ed P. 12/18/14 |
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It has always been a pleasure to deal with with Woolley Fuel. I have been a customer for nine years. They are a very professional organization. They give excellent service and I feel that my heating system is being well maintained. The most recent service was performed by Art D. I appreciate that he called before to give me his approximate arrival time. He was courteous, professional and very thorough. Art D. 12/16/14 |
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My oil furnace went out, and even though I didn't have a service contract Art came out the same day. What I was hoping was a quick repair/tune up turned into a major repair because apparently someone previously installed the wrong parts which caused a cascade of problems. Ended up that Art had to basically rebuild the burner (new transformer, blast tube, nozzle) in addition to the normal servicing and clean out. I could tell that he cared about getting the entire system humming along in top shape, not just replacing the parts so that the furnace would run. Throughout the repair, he showed me what he found and explained what needed to be done. He was very thorough, efficient, and even though I was pretty stuck - it's cold and I need heat - he didn't run up the bill. Woolley's got a new loyal customer!! Art D. 12/15/14 |
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Service on the repair visit was prompt and effective. I also appreciate the information Ed gave me about the repair issue. Ed P. 12/15/14 |
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I sent my feedback to Woolley directly because what I wrote did not reach Woolley.....it didn't go through. You need to correct the fault in the program. Art D. 12/10/14 |
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We appreciate Art's thoroughness and expertise. He always does an excellent job, even though I really have no way of judging what he is doing regarding "the mysteries of furnace maintenance". Nevertheless, I can tell he is conscientious and always considerate and good to talk to. I appreciate his help in explaining how to car for the furnace. He has come to our home before and I am always glad to see that it is Art who has arrived. Thank you Art. You are terrific. Thank you to Woolley for employing such high quality professionals who do an excellent job and represent your company in the most positive way. Best regards and Happy Holidays!! Art D. 12/09/14 |
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Great job! Ed P. 12/09/14 |
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