Universe Home Services - Our Reviews
Overall Rating
(2975 Reviews)
(909 Reviews)
(336 Reviews)
(658 Reviews)
(1049 Reviews)
(23 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Tom called ahead to let us know he was coming. He arrived on time. He was courteous and knowledgeable. Unfortunately he could not duplicate our stove problem. He said call us again if the problem reoccurred Tom T. 08/26/20 |
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Had the stove repaired today. Service as always was top shelf and Technician Nick was great. Another great experience with Universe Nick M. 08/25/20 |
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Good job 08/25/20 |
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Awesome service, great knowledge of work specially Nick great guy 08/24/20 |
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no comment Nick M. 08/24/20 |
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He was very informative and friendly 08/24/20 |
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Tom was a great serviceman. I’d rather have a man such as Tom making the house call instead of a young rookie. 08/24/20 |
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There service was great !!! There very thorough no rushing in and out! A nd very knowledgeable ! I could not have pick a better company ! Tom L. 08/24/20 |
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Universe has consistently kept my old house running. Yesterday, my leaking sink was fixed promptly and courteously. Russ B was charming and efficient. They come when promised, they explain my options clearly and leave my house better than it was. I never use any other service. Russ B. 08/23/20 |
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I called them for some plumbing work, plumber came to my home his name is Nick is very knowledgable guy, professional and willing to help me with every issue I have regarding plumbing. Very nice guy with positive attitude and professionalism. He fixed the problem and I have more job for him as I found him very nice and professional and understand the actual plumbing problems. Nick M. 08/22/20 |
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Technician came today for maintenance to my boiler under my service contract... He was on time, efficient,, knowledgeable, and explained exactly what he would be doing Tom L. 08/22/20 |
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tom t showed up on time was courteous,informative and fixed problem Tom T. 08/22/20 |
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Dave B. did a great job for us. He explained everything and stayed late to finish. Great service. Dave B. 08/21/20 |
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Professional and knowledgeable Mike C., Keith S. 08/21/20 |
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Everyone at Universal is friendly and knowledgeable. Ever since my first interaction with them for my boiler I've always been impressed with their service. They run a business the right way and deliver great customer service. Thanks Cory! Cory S. 08/21/20 |
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I am interested in buying ductless AC and the technician was knowledgeable and very thorough. I got a fair quote, just cannot afford it at the moment. 08/21/20 |
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I highly recommend universe home services to everyone who needs to replace or install a heating system. The technicians did an excellent job replacing my heating system yesterday. They were on time, they lined all the walkways with coverings and cleaned up nicely after working. They reviewed everything that was done and how the new heating system will be functioning. The heating system looks beautiful and shows quality work. I love my new heating system. My husband and I are very satisfied. Thank you so much universe home services. I will tell the whole world about you. Joe A., Sal T. 08/21/20 |
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The technicians who installed my new water heater were professional, knowledgeable
and cleaned up after themselves. The whole procedure went very smooth. Thank you. 08/20/20 |
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Always exceptional service! 08/20/20 |
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Their work looks good and clean. They have always finished the job to code and within a reasonable period of time.
Universe is a team effort type of company. If a difficulty arises then they can contact other service technicians to aid them. It is that group effort that I like.
I have used Universe for decades and have always been satisfied with their work. 08/20/20 |
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Cory was very courteous and knew what he was doing. An excellent plumber 08/20/20 |
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Explained to vendor on phone what specific task I needed their Service person to perform, clean the fan on a Mitsubishi split AC unit. They assured me their technician could perform task in one visit. Technician arrived, seemed confused with task on hand, used a upside down 5 gallon bucket to view unit, removed cover, I gave a 3 step latter to use so not to damage my new wood floors, removed cover and proceeded to explain this was a two man job, required removal of all internal components and that would be $1,000 when a second technician could be scheduled, but stated they are very busy. Closed unit back up and charged me $135 for basically nothing. What disturbed me most is YouTube demonstrates a way to clean the fan by simply removing the horizontal louvers simple slide clips, then from the center releasing the vertical louvers that simply swing out and guess what one man can now clean the fan from below, which I did using a soft brush a vacuum and gentle cleaning agent. I am disappointed they did not offer this as a solution (obviously designed for this very task), charged me to tell me what I already knew and wanted to charge me $1000 for what turned out to be a one hour job. I am very surprised at Universal who I always believed was a reputable company I guess they became complacent. In all fairness ELM A/C did the same thing to me, showed up said I need a fan cleaning and would have to be scheduled. Elm never bother to even call back, why i turned to Universal and described precisely what needed to be done. 08/20/20 |
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Good service friendly service member
Arrived as promised ALL GOOD 08/19/20 |
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Melanie F is a fabulous worker, very professional and extremely detail oriented! She did a great job! Highly recommended! Melanie F. 08/19/20 |
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John was extremely helpful and answered all my questions. 08/19/20 |
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no comment Rich H. 08/19/20 |
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Excellent service. The gentleman who came to our house was professional, informative and easy to talk to. I would highly recommend this company going forward. Nick M. 08/19/20 |
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Both service people were prompt, professional, and pleasant. They diagnosed the problem and scheduled an acceptable repair date, as they need additional parts. Tom L., Frank N. 08/19/20 |
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the hot water heater stopped. came to relight it. quick response, got it going again. discussed age of the unit. decided to replace it as a preventative measure & it was well past its expiration date. Melanie F., Joe H. 08/19/20 |
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the hot water heater stopped. came to relight it. quick response, got it going again. discussed age of the unit. decided to replace it as a preventative measure & it was well past its expiration date. Barney R. 08/19/20 |
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We have had Barney service our heating system for over 15 years. He is a real professional! Barney R. 08/19/20 |
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The technicians at Universe are knowledgeable, professional and friendly. The job gets done right the first time. Joe A., Sal T. 08/19/20 |
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Universe provides annual maintenance for our heating and A/C. Their service techs have always been professional, reliable and thorough. We would highly recommend them. Barney R. 08/18/20 |
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Mike, Rob, Dan, Brian, and Sean from Universe were highly professional and extremely knowledgeable. They were efficient in their work and I would not hesitate to recommend them to anyone in need of AC repair, replacement or maintenance. Sean B., Rob H., Dan T., Mike L., Brian T. 08/18/20 |
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no comment Jim P. 08/18/20 |
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Great experience. Friendly, prompt, knowledgeable.
Highly recommend. Mike W. 08/18/20 |
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One time, polite, thorough and knowledge. A pleasure to deal with. Thank you. Jim P. 08/18/20 |
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Had an oil to gas conversion and Universe went beyond to get us set up with a temporary water heater while we had a broken boiler and were paused for the pandemic! We really appreciate all the hard work and updates throughout it all. Thanks! James C. 08/17/20 |
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Communication with Universe leaves something to be desired. Continually tried calling on Sunday and just got a recording. Tried 3 different emergency # s for Universe. Same results. Fortunately this proved not to be an emergency as we just shut down our system. However if it were a true Emergency, we would not have gotten service. Barney R. 08/17/20 |
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Very prompt Courtieous got the job done 08/17/20 |
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no comment Erich S. 08/17/20 |
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Mike was on time, very professional, clean and went above and beyond to do a great job. And he was in and out! Couldn't have asked for a better experience. Thank you. Mike W. 08/17/20 |
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Barney is the most professional tech. I wish you could have him teach your other techs 08/17/20 |
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anthony and his crew very courteous cleaned up very happy with my ductless system and installation Mike F., Keith H., Anthony E. 08/15/20 |
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Great service Melanie F. 08/14/20 |
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i can not say enough about Sean, Will and Tristan. They arrived a little early and appologized and said they would wait! Wow they actually cared about keeping the time they gave. They were AWESOME! They explained every step of the process and and answered any question i had . Thrtough the whole process they kept me informed and were even done ahead of schedule. These 3 were the reason we keep using Unuverse. Their professionalism an commitement is what Universe is all about. I HIGHLY recomend this company and the Technicians that they sent to my home. Tristan M., Will E., Sean K. 08/14/20 |
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Tom Sr. New what the problem was and fixed it. We had two other workers here with in a week, and didn’t fix the problem. I give Tom A++++ 08/14/20 |
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very happy for their services, A/C and plumbing.
08/13/20 |
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I highly recommend Tom Sr. He went above and beyond and provided great service. Tom L. 08/13/20 |
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no comment Mike M. 08/13/20 |
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