Pacific Aire - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period Pacific Aire has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
I already posted a comment on the BBB site. In it, I said complimentary things about Ryan Peck specifically and Pacific Aire generally. 03/20/16 |
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Mikey A. was very professional in regards to the service he provided on our heating system. He thoroughly checked the unit and cleaned what needed to be cleaned. He was very courteous and answered the questions I had. Mikey A. 03/17/16 |
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Very courteous and efficient. Explained everything in detail. 03/15/16 |
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Val is a world-class technician! He arrived within the time 'window' and was very thorough and knowledgeable. He completed the job in good time, but was also very informative and let me know what he was doing and why. Pacific Aire is lucky to have such a skilled and careful tech. as Val. He is also friendly and personable. I also felt fortunate that you sent him to do our job. 03/10/16 |
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Technician Ryan P. recently resolved an issue that had developed with our heater. He arrived promptly, diagnosed the problem and was able to explain it to me in layman's terms. He then took steps to correct the problem, checked his work and made sure I had no further questions before he went on to his next assignment. In short, Ryan rendered service in a professional manner. Previous interactions with the employees of Pacific Aire have been similarly satisfactory. It's apparent that they take pride in doing their jobs well. Ryan P. 03/08/16 |
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Frederick was an exceptionally personable and professional technician. He did everything very quickly and saved me money by recommending the purchase of a group of furnace filters as opposed to buying them one at a time. I have nothing but very positive comments about his service. 03/07/16 |
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I was very please having Chris Dock inspecting our furnace. His appearance was very professional as well as his technical knowledge. 03/03/16 |
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Very respectful and courteous. Explained various options with both the units that needed to be replaced as well as some of the finance options so the best possible choices could be made. 02/28/16 |
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Dock did a very thorough and good job. 02/26/16 |
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The was a routine periodic Furnace Tune Up.
The field agent was Frederick Deal and he was very friendly, diligent and knowledgeable.
He did a thorough, professional review of my system and related components.
The Gas Furnace of concern was a very high quality unit but was quite old (>30years!)
His very complete summary review was informative and most useful for me.
With his input and documentation significant flaws were revealed in the older system.
I will seek proper replacement of this unit under terms of my home warranty service.
I was very pleased with the work of Pacific Aire and recommend them highly. Frederick D. 02/19/16 |
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Time for my annual heater check-up and I had Dock perform the service. He took the heater apart and showed us places of concern on the equipment. Wow, I had never seen the insides of a heater and how it works. His knowledge and expertise was very impressive! I would like to have Dock do all of my service calls in the future.
My husband and I have been club members for a number of years and we highly recommend PacAire.
02/12/16 |
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Excellent after purchase service, but the two calls I've made for service since the purchase 7 months ago were due to what turns out to be a less than superior installation. These were not big problems (gas smell from loose fitting nut, and deterioration and loss of air at condenser box from insufficient packing and taping of pipes where they come out of the condenser box), but they should not have been problems in the first place. While things looked good at installation, the problems became apparent with some usage. Still, I am very pleased with how you stand by your product and quickly corrected the problems. Your service technicians (fyi- your team originally installing the unit, too) were courteous, communicated well, and respectful and considerate of the homeowner. 02/10/16 |
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On time, competent, helpful. 02/02/16 |
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Chris Dock gave me excellent service. My furnace wouldn't come on and it was getting chilly (for SOCAL). He was prompt, polite, highly competent and very informative. He answered all my questions, got the furnace working, at least temporarily while waiting for a couple parts. He also got me signed up for the club membership. Grant also stopped by and both were superb. Pacific Aire has always provided me with excellent service. This was no exception. Dock. 02/01/16 |
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Service was right on time and very informative. Fortunately our problem was a super simple fix. Our 30 year old Lennox Pulse furnace is a war horse. Frederick gave me some ideas on how to improve it's efficiency and some problem to watch out for on such an old furnace. Great service. Frederick D. 01/29/16 |
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Service was right on time and very informative. Fortunately our problem was a super simple fix. Our 30 year old Lennox Pulse furnace is a war horse. Frederick gave me some ideas on how to improve the efficiency of the Lennox and problems to watch out for on such an old furnace. Very happy with this company and their follow-up for their customers. Frederick D. 01/29/16 |
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I was scheduled for a tune-up on my furnace between 2/6pm. Technician Frederick Deal called to let me know he would be arriving at 2pm. Upon arrival, I found Frederick to be polite and knowledgeable . He explained in detail what he would be doing step by step . Throughout the visit Frederick would explain the procedures he was performing and why. He finished the job in approximately 1.5 hrs. We test drove the furnace and it's smooth as ever. Thanks Frederick and Pacific Aire. You guys are great. Frederick D. 01/25/16 |
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Dock arrived right on time for appointment. He arrived at the beginning of window time. Dock was kind, polite, neat and patient. He answered all of my questions. Chris explained things so I could understand. We bought a new furnace from Pacific Aire & are very happy with it. They are a great company to work with. I would not hesitate to recommend them to anyone. Dock. 01/14/16 |
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Tech was very courteous and arrived within the time frame. Knew the system and was able to do the maintenance efficiently. Have used this company for years and would highly recommend them and this tech, Frederick. 01/13/16 |
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Anthony is an excellent service representative of your company. 01/10/16 |
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Anthony was on time and took time to explain what he was going to do and asked if I had any questions. At the conclusion of the service call, he again asked if there were any other question I might have. Everything was answered to my satisfaction and gave me some upgrade options if I was interested in the future. Anthony D. 01/09/16 |
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Anthony was absolutely the best. Very knowledgeable and very courteous. I felt comfortable that he was able to explain many aspects of things that needed attention and he offered me choices so I could make informed decisions in my best interest. 01/08/16 |
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Your tech arrived at the beginning of the appointment window which impressed me greatly! His friendly personality and people skills were on full display immediately. I explained the problem and he started isolating it making sure he explained every step he was taking. At first it was thought that my thermostat was the culprit but it turned out to be a "lockout" of the system and it got reset. Tech explained the different options of joining the company membership club along with the monthly fees. He also provided pricing for thermostats they sold. Problem was resolved and I would use this company again in the future without hesitation. Tech is a great asset to Pacific Aire! Frederick D. 01/07/16 |
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Great service every time. Anthony D. 01/03/16 |
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Very helpful and professional 01/01/16 |
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Anthony D. was our service technician and he was fabulous! Exceptionally helpful; answered all our questions and made four recommendations to improve our heating system. My wife and I decided to proceed with all four of his recommendations because of the clarity in which he provided and the professional sense we both got from him. This company has our business for life! Thank you, Anthony! Anthony D. 12/30/15 |
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Anthony D was courteous, polite, and very professional 12/29/15 |
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Anthony was very informative and knowledgeable about our system he went into detail in explaining any questions i ask of him and explaining the service and the recommendations that should be performed and very nice young man. I think he is a asset to Pacific Aire. Anthony D. 12/23/15 |
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Anthony D was a great technician. Very polite and willing to think of solutions for my heating problems. Anthony D. 12/16/15 |
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Anthony was very prompt, professional and friendly. Anthony D. 12/14/15 |
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Everything is great. They do an excellent job. The only thing I dislike is the maintenance keep up can't add up and be pricey. Dock was excellent in doing the service and also in explaining all the products and details/ Dock. 12/10/15 |
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I could not have asked for a more courteous, more helpful, knowledgeable young man to help me. He explained exactly what he was doing and answered all my questions. So far as I am concerned he goes past the five stars. Frederick D. 12/09/15 |
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another great experience with Pacific Aire employee 12/08/15 |
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Dock was excellent, he showed up on time, and wore booties so my rugs stayed clean. He told us some things that need repair and helped us decide when and how to do them to fit in with our budget. Nice guy. Dock. 12/03/15 |
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Have been doing business with Pacific Aire for many years. They have always shown a high degree of professionalism and courtesy. Most recently Dock came to do routine checkups on my A/C and heating. He is an outstanding example of what is obvious to me Pacific Aire's commitment to great customer service. I highly recommended this company for all your HVAC needs! Dock. 11/26/15 |
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Ryan Peck,
Second time performed excellent service both times… today, he was prompt on time, cleaned and tuned the heater, explained what was done . Would like to have hime check my annual calls for both my air conditioner and heater.
Very highly recommended!!!!…
Tam and Aimee Watanabe Ryan P. 11/25/15 |
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Anthony was great! Professional, polite and knowledgeable. He explained everything he was about to do in detail and checked for understanding. Pacific Aire is fortunate to have such a fine representative. I would definitely recomend Anthony and Pacific Aire. 11/25/15 |
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Pacific Aire has always been professional. Recently had a HVAC service and Dock was very professional and walked me through everything that he did. He spent the time to explain the areas that he felt needed my attention. At the end I was very pleased with his service and his attitude. Dock. 11/24/15 |
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Anthony D. did a comprehensive review of our heating system and told us what he was doing at each step of the process. Anthony worked at a good pace, yet we never got the impression that he was rushing through things without attention to detail. Anthony was very courteous and respectful of our house and property. 11/23/15 |
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Dock was very helpful and showed us how to use the fan during our hot season we had some trouble figuring it out. Anyway we love our unit and would recommend it highly to anyone. Dock was truely a wizard and a great technician. We were impressed with how well he knows his product. Looking forward to next year Happy holidays 11/20/15 |
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My experience with Pacific Aire a few weeks ago was excellent in all areas. I was especially pleased by how my home was respected by the technician. 11/20/15 |
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Anthony Deal was so very helpful. He explained everything he was doing & everything that needed to be done to our system. We are senior citizens. He was kind, friendly. & patient. He did a GREAT job! Thanks Anthony, Cliff & Karen Mayer 11/19/15 |
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Very pleased with service. 11/19/15 |
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The heating and air tech from Pacific Aire, a young fella named Ryan P., was here today and as always, did a beautiful job taking care of things I needed looked at. I've been a customer with Pacific Aire for some time now, and always ask for Ryan for the standard checkups. He's very knowledgeable, thorough and patient, helping me understand how things work. and when he's finished doing whatever needs to be done, I am a very happy customer. To use the modern vernacular, RYAN ROCKS!, and I'm mighty glad he does. Ryan P. 11/18/15 |
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Dock was knowledgeable and courteous. He was prompt and efficient. 11/17/15 |
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Furnace tune-up performed by Frederick Deal. Very nice guy, professional and knowledgeable. He was very helpful and had a lot of good suggestions. Have been a Pacific Aire customer for 16 years, employees like Frederick are why I'll continue to use Pacific Aire. 11/14/15 |
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Dock was extremely professional! Detailed maintenance, thorough explanation, and very friendly. Highly recommended! Dock. 11/14/15 |
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Dock was hard working and seemed to take pride in his work and stayed at the job for quite a while. I was impressed with his work and would have him back again when needed. I would recommend him for maintenance on my heating and cooling system. Dock. 11/13/15 |
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Outstanding Service Pro. He will be welcomed on my next service call. Dock. 11/11/15 |
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Excellent customer service. Quality work. Very neat and clean. Respectful of my property and thorough explanation of the service given. Would highly recommend this service tech, Chris D.. Also highly recommend Pacific Aire. Dock. 11/11/15 |
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