N.E.T.R. Inc. - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period N.E.T.R. Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
I called this office in thinking I was at the right Company that could answer my questions concerning filters on my new HVAC unit. However, I was not at the right Company for this particular make of unit. The Lady that answered the phone stated they did not service this Brand but since my question was relatively simple, she thought, maybe one of the Technicians could lead me in the right direction. I ended up speaking to Mike H. and he went out of his way to help me. I really want to thank this Company for their gracious Customer Service, even when it is not one of their Customers. We need a lot more Companies like this today. Good Job.
Thank you, N.E.T.R., LLC,85 Flagship Drive, Unit E, North Andover, MA 01845 Michael H. 09/24/19 |
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Ray was just here inspecting the units. He's very good and knowledgeable. I've found all the NETR team to be excellent! Ray F., N.E.T.R. Team. 09/24/19 |
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The NETR installer, Jerry, was excellent. He was thorough, efficient, and communicative. He explained clearly the decisions we needed to make, did a fine job of installing the system, and explained clearly how it worked. N.E.T.R. Team. 09/19/19 |
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N.E.T.R. Installed our new ductless A/C and heat pump units recently. The entire operation was very professional and responsive. Ivan B. And Christian F. Who performed the installation work were here on time every day, were courteous, worked hard, and solved all problems encountered. They did an excellent job over the 3 day install process. They cleaned up after each day and made sure that everything worked at the end before they left. I would recommend NETR and these guys very highly to anyone who is interested in this type of system. Ivan b. 09/19/19 |
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Everyone connected with the job and installation were both professional and courteous. Terrence O. 09/16/19 |
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Ray is genuinely a good guy and a very knowledgeable service person. His work is thorough and meticulous, and he explains everything that he does. I'm happy to commend him with a review!
Plus-- he is a dog lover, and my two mutts are keen judges of character. Ray passes--with honors--every year he comes down for our annual service, 4-paws up. Ray F. 09/16/19 |
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Brian and Terry were excellent. They were on time, articulate, and made sure I understood the product. Great work! Terrence O., Brian B., N.E.T.R. Team. 09/13/19 |
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I was very pleased with the quality of work and the professionalism of the technicians. I would (and have) referred you to friends and family. I had 2 minor issues post installation and both of them were handled promptly and professionally. Thanks for the great service and products! N.E.T.R. Team. 09/12/19 |
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Ray did the annual maintenance on our Daikin units - he was prompt, efficient, and knowledgable. He pointed out a repair item I would not have known about and arranged for a solution before he left. Very professional and got the job done well. Ray F. 09/12/19 |
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After experiencing of ductless cooling this past summer, I question why we waited so long!! I want to commend the staff and technicians for their knowledge, patience and professionalism. We are truly pleased and would highly endorse NETR to others. N.E.T.R. Team. 09/09/19 |
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After having my Mitsubitchi system for 2 years and calling in two other companies (not NETR), Ray, who is with NETR finally fixed a problem I had been having. In addition he is very pleasant to work with ( even fun) and I highly recommended his service. Ray F. 09/09/19 |
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Knowledgeable, efficient and friendly--very professional. Will look forward to having them back for the second installation. Derrick R., Christian F., Brian B., Brian A., Paul V. 09/06/19 |
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NETR team was fantastic. Two days of hard work. Everyone was competent and friendly and accommodating to change orders. Couldn't ask for better. Dana P., Terrence O., Cesar L., Matthew C., James S., Jeff D., Alana C., Adam H., Jeremiah O. 08/30/19 |
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Brian B and his crew did an excellent job. They were very professional, and friendly and courteous. I think they did a top quality job installing my mini split system. In addition I recommend NETR for AC work. They are a professional company. They charge a reasonable price and deliver a really solid team of professionals to do the work. Brian B. 08/28/19 |
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Installation was clean and done in a timely fashion. Jeff answered all of my questions along the way and made sure that I knew how to use the equipment before he left. I would recommend this company to a family member or friend. Jeff D. 08/26/19 |
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Our worker Cesar and Chip are all assets to your company. Your electrician was also top notch. N.E.T.R. Team. 08/24/19 |
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We have worked with NETR to have our mini-split AC units replaced and serviced. Throughout, they have been professional, responsive, and thorough. Ray F. was just out to help us debug a leak that turned out to be unrelated to NETR, and he was still super helpful in helping us find the root cause and getting the problem resolved. Ray F. 08/22/19 |
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Good service of install. Jeff D. 08/21/19 |
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We recently installed a ductless air conditioning units in my house. Brian B. and Ivan B. were great! They came promptly, worked real professionally and cleaned up afterwards too! I loved their work! Brian B. 08/20/19 |
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Ray was very pleasant and knowledgeable. He did a great job cleaning our air conditioning unit. Highly recommend him. Ray F., Kathy H. 08/12/19 |
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A great job and explained the problem clearly. Brian A. 08/11/19 |
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Great work. On time and professional. Cleaned up the work space each day. Explained everything they did. Went over how to use the mini split units. Outside and inside the installation went very well. Personable and pleasant. Would recommend to anyone. Ivan b., Jimmy G. 08/09/19 |
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I want to take this opportunity to compliment your installers Cesar and Christian for their professional and courteous manner while working for your company. They are certainly a great asset for your organization. Also, a compliment for your electrician Mr.Russell. He was terrific! It was a pleasure doing business with you from start to finish. Christian F., Cesar L., Derrick R. 08/06/19 |
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Jerry did an outstanding job installing my Heat Pump.
1. He walked through the job with me and we laid it out together. He did exactly what I expected.
2. He is very courteous and thoughtful; great personality.
3. He continually cleaned up after himself.
4. The installation is perfect, very neat.
5. He spent time with me afterwards to explain everything about how to maintain and operate the unit.
Thanks very much! Jeremiah O. 08/06/19 |
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He was pleasant, efficient and did a good job. Jawon S. 08/04/19 |
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When I was on the phone with Kris regarding an issue with my air conditioner he took his time to explain it all but most of all the way he did very soothing with out been negative ( I am a business owner but kris did not know that ) I am all about costumer service ,
I give him a 10 he really impressed me hoping his owner appreciation Kris Kris U. 08/03/19 |
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These guys did a nice job installing our system. Very neat workers. Just in time before the last 4 day heat way of 90 plus. Terrence O., Jimmy G., Jeff D. 08/02/19 |
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These guys did a nice job installing our system. Very neat workers. Just in time before the last 4 day heat way of 90 plus. Terrence O., Jimmy G., Jeff D. 08/02/19 |
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Every thing was A+ right from Mike's presentation in April to the handling of MASS SAVE paperwork. The finished product maintained the clean, contemporary lines of our home. We are more than 100% satisified. Michael H. 07/30/19 |
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This project was the 2nd install for me and for my mother's home. I am pleased with the work completed and doing business with the NETR team. N.E.T.R. Team. 07/30/19 |
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Loved the entire process.the staff at NETR is exceptional . Paul was an impeccable salesman - very patient and responsive. Brian and Jay - the installer and electrician were professional, courteous, and meticulous. I would highly recommend NETR without reservation. Brian B., Paul V. 07/29/19 |
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Ivan and his crew were on time for the installation. They were very neat and completed the installation in the estimated time. Ivan then gave my wife and me a thorough lesson in using the equipment. Ivan b. 07/29/19 |
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During last weekend's oppressive heat, the system worked wonderfully to keep me cool and comfortable. N.E.T.R. Team. 07/28/19 |
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No Comment Ray F. 07/26/19 |
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NETR is the best. Highly competent and professional, honest, fair, and scrupulous. I don't think it's possible do to better. If NETR could run for president, it would win the nominations from both Democrats and Republicans. It's that kind of company. Brian A., Kathy H. 07/26/19 |
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N.E.T.R., LLC was the second service company to arrive for our a/c that went out during a heat wave. The first company spent 10 minutes and told us that the unit needed to be replaced. We then called N.E.T.R., LLC. The serviceman, Ray, spent time assessing the problem. He contacted the manufacturer of the unit to troubleshoot the issue and disassembled the unit and found that the wires leading to the board were not connected tightly. After tightening the connections, the unit worked! He saved us a TON of aggravation and money! He was personable, professional and efficient. We highly recommend N.E.T.R., LLC Ray F. 07/25/19 |
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Ray was helpful in no only doing maintenance on my split system, but explaining how to keep it working properly. Ray F. 07/25/19 |
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I highly recommend N.E.T.R.! From the moment I requested bids through Home Advisor, to the day the work was all done, the whole experience with N.E.T.R. was great. They were incredibly responsive, professional and helpful. Patrick got back to me almost immediately, scheduled a meeting for a site visit (Chip was great in the walk through--he was very thorough and reassuring, and offered great suggestions regarding my questions and concerns). Then I got my quote right away. The office was very accommodating regarding my downpayment and responsive to questions I had about some shrubbery that needed to be removed prior to the installation. Then Ivan and Terrence arrived to do the installation and It went off without a hitch. They even put little booties over their shoes so as not to drag dirt into the house! This company is great from start to finish. I will definitely encourage my neighbors to use them. Can't say enough good things! N.E.T.R. Team. 07/25/19 |
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Ivan and Terry were amazing! They were incredibly nice, but also super competent, meticulous to details, and went above and beyond (climbing ladders in the pouring rain, crawling around in in the bulkhead, and ordering brackets to mount my unit on the outside wall when it became clear that the pad location wasn't ideal) all to get the job done perfectly and right on schedule! They were so helpful, troubleshooting issues that were unique to my house in really ideal ways. They were so neat and clean...you would never have known they were here except for the big smile on my face now that I have ac!! Great work, great service, thank you both! Call NETR and ask for Ivan and Terry!! Terrence O. 07/25/19 |
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Ivan and Terry were amazing! They were incredibly nice, but also super competent, meticulous to details, and went above and beyond (climbing ladders in the pouring rain, crawling around in in the bulkhead, and ordering brackets to mount my unit on the outside wall when it became clear that the pad location wasn't ideal) all to get the job done perfectly and right on schedule! They were so helpful, troubleshooting issues that were unique to my house in really ideal ways. They were so neat and clean...you would never have known they were here except for the big smile on my face now that I have ac!! Great work, great service, thank you both! Call NETR and ask for Ivan and Terry!! Ivan b. 07/25/19 |
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Our mini-split unit was installed in a very professional manner. Cesar L explained every step to me, and made sure I understood. I was consulted about options in how the outside pipes / wires were run before that stage of the work began. He went about his business efficiently yet took the time to thoroughly answer my questions (and I do ask a lot). After the unit was installed he carefully explained all the functions of the unit. He walked me through what I needed to do to submit the rebate - which wasn’t much because they had filled out the form and provided an addressed envelope with postage. In conclusion, it was a very positive experience. Cesar L. 07/25/19 |
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OUTSTANDING, Meticulous! From the sales call with Mike, Financing with Alana, from first day of the install With Jeff , Matt and Dana..to the last day of the install, with Jeff to explain the functions of the system.
Courteous, CLEAN!! I had a 2 mini spit systems installed in my 1900's home and everything was done perfectly, and neatly .. If you choose someone other than NETR your doing YOURSELF a disservice. My neighbor called me after the install for their number. To see if they would clean up the install he had done by another company a couple years ago. Because all his refrigerant lines were just hanging all over his house. He was unaware that it can be installed in a better way. Thank you for everything. Dana P., Matthew C., Jeff D., Alana C., Michael H. 07/18/19 |
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Despite the extremely hot temperature, Cesar worked diligently to install our ductless air conditioner. He explained his installation step by step, cleaned up all debris and patiently and thoroughly went through the instructions with us. We were extremely pleased with his work ethic and professionalism. Cesar L. 07/18/19 |
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Our salesman Paul was outstanding, that is why we referred him to our friends, which have both scheduled installations. Our installers Jerry and Terry are amazing! Polite and a pleasure to have in our home! We will continue to recommend NETR to all our friends and relatives. Terrence O., Jeremiah O., Paul V. 07/16/19 |
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The technicians we had were excellent - polite, professional, timely and tidy. We couldn't have asked for a smoother experience especially considering our install was fairly complex. Dana P., Cesar L., Christian F. 07/15/19 |
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I'm completely satisfied with N.E.T.R. and installer Jeff. The company has been responsive, honest, planful and timely. Jeff, the installer, is a professional - arriving on time, with all materials available and organized and working straight through the installation without a break. He was courteous and patient with my concerns and questions. His work quality was flawless. He installed a ********** ************ and ************ and left my house in perfect condition. I highly recommend N.E.T.R. and Jeff. Jeff D. 07/15/19 |
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Presentation of product at seminar was excellent. Response time to additional questions was excellent. Details of product and service was excellent. Preparatory work, photos, explanations and home visits were excellent. Paul, our salesman was above and beyond. Paul V. 07/14/19 |
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We have already referred you to our friends. All of your employees were very professional and courteous, from salesman to installers. N.E.T.R. Team. 07/14/19 |
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Ray Fizpatrick N.E.T.R. Team. 07/13/19 |
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Ivan and Jimmy did a great job. They were pleasant to work with and we enjoyed having them in our home. Ivan b., Jimmy G. 07/12/19 |
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