MacGregor Plumbing & Heating - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period MacGregor Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Great service 01/03/15 |
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We were very pleased with the young man, Chad M. who did a repair for us this past Monday. He is very professional and did a great job fixing our shower problem. Thank you. Chad M. 01/02/15 |
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Chad did an outstanding job. Pleasant, courteous and went the extra mile. A real gem. Chad M. 01/02/15 |
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Chad was great! He was professional, pleasant, and cared that the job was done right. Chad M. 01/02/15 |
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John did a very professional job on our humidifier when he came to do our annual furnace check . We are relieved he came and feel confident in our heating system . John G. 01/01/15 |
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Excellent service. Thank you. John G., Leslie T. 12/30/14 |
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John was knowledgeable, courteous and humorous. It was a pleasure doing business with him.
Bill Lichtig & Barbara Kopitz John G. 12/25/14 |
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Chad did a great job and we were very happy with the service, especially on Christmas eve. Great job. Chad M. 12/24/14 |
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Chad did an excellent fob for us. He was very professional and worked very hard to solve a hot water problem. He was very easy to talk to and answered all my questions. He was a five star
Professional! Chad M. 12/24/14 |
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John Gay is an excellent representative of your company. He is courteous and very knowledgeable. If possible I would like him to perform all of my service! 12/24/14 |
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Very satisfied. Jim was very knowledgeable and helpful. Thank you! Jim G., Debbie H. 12/23/14 |
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Harry did an amazing job coordinating my furnace installation. He answered all of my questions and made an excellent recommendation. This is my second large purchase from your company. Again, they treated me like family. Todd was on call when I had an alarm code from my thermostat. He called back immediately and was exceptionally kind and helpful. Iappreciate everything that you have done for me in 2014. Thank you for being a name I can trust. Harry P. 12/20/14 |
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John G. gave my furnace good service. He explained the condition of the furnace etc. He was always courtesy and efficient. I was pleased with his service. John G. 12/19/14 |
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John G. solved my problem, then pointed out that my service contract had elapsed (the company did not), worked to renew it, and also gave me a quote on something he observed I needed. John G. 12/18/14 |
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We have worked with MacGregor Plumbing for nearly 40 years. The staff and service individuals are always on time, courteous and competent. It's a pleasure having these individuals in our home. Joe H., Debbie H. 12/17/14 |
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We wanted to let you know how professional Chad M. was when he shut down our home for the winter. Really impressed! Chad M. 12/15/14 |
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Chad was just wonderful. He had just been here to service our furnace a couple of weeks ago. He asked for him specifically when we had our new water heater installed. He is very personable and very efficient at his work. He was careful to be as neat as possible (which I greatly appreciate in a serviceman). He made sure we were satisfied, answered all of our questions and made sure we understood all about our new water heater and how it worked. Extremely pleasant! We would have him back for service in a heartbeat. Chad M. 12/13/14 |
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Chad was a fine representative of MacGregor P&H. He was very professional and performed his inspection in the best possible way. A customer could not ask for a nicer young man. Chad M. 12/12/14 |
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John G was very capable, pleasant and professional while installing our new toilet. As a business, we were open for operation during the installation and John worked quickly and efficiently to get the job completed without major disruption for our staff and customers. Job well done! Thanks John! John G. 12/12/14 |
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As always, felt we were in good hands ! 12/10/14 |
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Joe H was so courteous, thoughtful and considerate ! I felt like the situation was totally in good hands and I could not be happier with the whole experience ! Thank you Joe! Joe H. 12/10/14 |
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Chad from MacGregor was just great! Prompt, courteous, and he was careful and thoughtful about his work and his recommendations for my furnace and water heater. As always, I was happy with the quality of service. It is wonderful to think that if I have a problem, it will be well taken care of! Chad M., Debbie H. 12/10/14 |
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Kevin is incredible! They tarpped the whole area of every worksite, even the basement. Their workmanship was very professional. His team adapted well to the variety of working conditions. They left things better than when they got there. Kevin gave us a full explanation of what we were to expect and what is the norm with our new system. He also offered his assistance after installation if we ever had questions. A ! Kevin P. 12/09/14 |
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Great communication and great job. Thanks Chad. Chad M. 12/09/14 |
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excellent service, went out of his way to answer all questins.Nothing but excellent service with MacGregor's. Chad M. 12/07/14 |
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JOHN WAS VERY POLITE & PROFESSIONAL, EXPLAINED THINGS WELL AND I AM ALWAYS GLAD TO SEE HIM. MACGREGOR SHOULD BE PROUD TO HAVE HIM AS AN EMPLOYEE. John G. 12/05/14 |
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Joe was professional, friendly and helpful. He gave suggestions that helped is with maintaining our older furnace while saving us money. Joe H. 12/05/14 |
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John was polite, professional and worked quickly. John G. 12/04/14 |
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Joe is our hero! He saved Thanksgiving. We had a sewer line back up on Thanksgiving Day. Joe cam out and helped identify and solve the problem. He was very courteous and calm (very helpful). He got everything working and all 9 of us were able to resume a normal holiday.
Thanks so much to Joe and MacGregor Joe H. 12/04/14 |
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They were fast to act on a needed service call, and the technician did a great job. Chad M. 12/01/14 |
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Overall I am very pleased with the service and staff at MacGregor. Our gas furnace diagnostic appointment was rescheduled twice by MacGregor which left us feeling a little annoyed however the technician, John G., was so friendly and thorough it was worth the wait! We can immediately feel the benefits of his visit and our VERY OLD gas furnace is already working more efficiently. We will return to MacGregor in the future to service our furnace. John G. 12/01/14 |
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Fast response even though a low priority problem. Thanks again from a 20 year customer. Joe H., Debbie H. 11/30/14 |
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Chad was extremely personable and friendly. And as an added bonus, he resolved our plumbing issues quickly and efficiently. Thanks Chad! Chad M. 11/26/14 |
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Always helpful and honest. Sincerely knowledgeable about product and maintenance records. Recommend to all. Jim G. 11/24/14 |
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Dear Jim and Ann,
Thank you so so so much for your prompt and expert help!
I first placed the call to MacGregor around 5 PM about my water heater problem, and within 24 hours the hot water was flowing again and I was able to take a shower finally.
First, Ann took my call, understood my problem, explained to me about MacGregor's currently fully booked schedule, and made sure a technician to contact me that night.
Jim called me right away and came over the next morning. The problem was actually tough. It's the power vent broken. And the broken part was not available anymore because the 10-year-old model had stopped being manufactured! Also it was the peak season of water heater and furnace maintenance (just before our winter started). But Jim squeezed me in amid his busy engagements, managed to find a similar power vent, and installed it on my water heater that same day all in the pouring cold rain.
Nevertheless, the installation was not so straightforward. As it's a different model, it didn't physically fit. Jim re-arranged the original duct, adjusted the new power vent with some additional gadgets, and did some re-wiring to complete the installing as promised.
It has been two weeks now since the fix. And the water heater has been running great, with much less noise than before. It's perfect. I cannot be happier.
Jim and Ann, you both cared about my predicament of being without hot water. And your professionalism, dedication, and expertise carried through to save the day. I am grateful for your ultimate service. Am sorry for the late note. I've wanted to find time to sit down and write it up in details that you so admirably deserve. Thanks a million!
Sincerely,
Tien-yi 11/20/14 |
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Dear Jim and Ann,
Thank you so so so much for your prompt and expert help!
I first placed the call to MacGregor around 5 PM about my water heater problem, and within 24 hours the hot water was flowing again and I was able to take a shower finally.
First, Ann took my call, understood my problem, explained to me about MacGregor's currently fully booked schedule, and made sure a technician to contact me that night.
Jim called me right away and came over the next morning. The problem was actually tough. It's the power vent broken. And the broken part was not available anymore because the 10-year-old model had stopped being manufactured! Also it was the peak season of water heater and furnace maintenance (just before our winter started). But Jim squeezed me in amid his busy engagements, managed to find a similar power vent, and installed it on my water heater that same day all in the pouring cold rain.
Nevertheless, the installation was not so straightforward. As it's a different model, it didn't physically fit. Jim re-arranged the original duct, adjusted the new power vent with some additional gadgets, and did some re-wiring to complete the installing as promised.
It has been two weeks now since the fix. And the water heater has been running great, with much less noise than before. It's perfect. I cannot be happier.
Jim and Ann, you both cared about my predicament of being without hot water. And your professionalism, dedication, and expertise carried through to save the day. I am grateful for your ultimate service. Am sorry for the late note. I've wanted to find time to sit down and write it up in details that you so admirably deserve. Thanks a million!
Sincerely,
Tien-yi Jim G., Ann O. 11/20/14 |
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Your servicemen Chad was very polite ,and did a good job of checking the water heater , furnace, and humidifier. Thank you MacGreger Plumbing and heating. Chad M. 11/19/14 |
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Chad was a very efficient and personable guy. He had no problem answering questions from me, even in the midst of working on our furnace. He took time to be sure I understood his answers. He helped with our decision to order a new water heater, explaining the advantages of a new one. When we do order in the next few days, we will be sure to request Chad come to install it. Thank you, Chad for a job well done! We appreciated your professionalism. Chad M. 11/19/14 |
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Service call went very well, was satisfied with the results and the recommendation that I should have a complete replacement of antifreeze in my heating system pipes. Jim showed up early which I appreciated since it freed me up for the rest of the morning and early afternoon. Jim G. 11/18/14 |
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Ann told us when Chad would arrive and he was right on time.
Chad was knowledgeable, efficient and courteous. He didn't try to sell an unneeded service as one of his competitors did.
Cheers to MacGregor! 11/18/14 |
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Kevin and Rob did an excellent job with the installation. As always, MacGregor is the best. 11/18/14 |
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The scheduler for my service appointment kept me posted on his schedule and the fact that he would be later than the schedule due to difficulties at other service appointments that day. I was fine with the delay but being aware of the revised schedule let me plan other of my activities. Chad was polite and knowledgeable about our furnace. He was thorough and answered my questions. The work area was clean when he left. Chad C., Debbie H. 11/18/14 |
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Recently had a new furnace installed. The process was quick and without issues. Kevin and Rob did excellent work and were professional and friendly. MacGregor has always provided excellent service, they're the only company I'll use. Kevin P., Rob W. 11/18/14 |
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Service quality and personnel attitude are terrific ! Joe W. 11/14/14 |
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Chad M. was very polite and cordial. He did a nice job. We are lucky to have him on staff! Chad M. 11/13/14 |
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Once again, you have succeeded expectations. Jim Grant did an excellent job, thorough, professional and timely. Thanks for the great service. Looking forward to your return in spring 2015 for backflow test. Jim G., Debbie H. 11/11/14 |
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Jim did a tremendous job. Service was great. Jim G. 11/10/14 |
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We had two new water heaters and a water softener installed; our furnace and humidifier serviced, and the plumbing for a sink, Jacuzzi, and shower repaired. This occurred during three visits. Service was timely and of high quality. Joe was great and very personable. Joe H. 11/10/14 |
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Chad M. was there when he was supposed to be. Chad was very professional and curtious, but most of all he was very prompt and business like. I hope I can get him back in the spring when reopen my house. Chad M. 11/06/14 |
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Chad did a great job even tho i think i kept calling him jeff-sorry.excellent representative for, and of, your company.i will continue our maintenence agreement. carl moser Chad C., Leslie T. 11/05/14 |
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