MacGregor Plumbing & Heating - Our Reviews
Overall Rating
(1246 Reviews)
(158 Reviews)
(449 Reviews)
(7 Reviews)
(3 Reviews)
(481 Reviews)
(25 Reviews)
(66 Reviews)
(1 Reviews)
(27 Reviews)
(29 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period MacGregor Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Joe H. was my main technican and he is wonderful! He was so patient, explained things to me, answered all my questions, never seeming to mind how much time I might be taking. He took the pain out of the fact I needed a furnace technician. The people I spoke with on the phone were also very helpful. That was Jim and Leslie. I have always been happy with MacGregor since I started using your services, a few years ago. Thank you! Joe H. 02/21/14 |
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Joe S., the service tech was knowledgeable and replaced the defective cartridge in a shower after a quick trip back to the warehouse for the part. We have used Macgregor several times for various repairs and a complete furnace and AC replacement. All of the contacts have been very professional. Highly recommend them. Joe S. 02/19/14 |
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We can't let the occasion pass without taking a moment to say thank you for all your help in dealing with our home. We've always used MacGregor in the past, however those instances have been for routine plumbing service needs. Up until now, we've not had the occasion to have to deal with burst pipes and running water. John worked tirelessly on Saturday from 9am to midnight and was back on the job by 9am Sunday morning working another 12 hours. He could not have been more gracious, friendly, understanding, supportive and helpful. We really appreciate your help at this difficult time. John G. 02/15/14 |
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5 of 5 stars
Feb 12, 2014
by anonymous
Great service! Stuck with the problem until a solution was found! John G. 02/12/14 |
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I want to acknowledge the fantastic team you have at MacGregor. You have serviced our condo since 1999 and each time the work has been outstanding and the people very professional. Julie W. 02/11/14 |
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Great service and put in new furnace on a Saturday. Thank you Joe W. and Brad F. MacGregor has been taking care of me and my family since they opened there doors in the early 60's. Brad F., Joe W. 02/08/14 |
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On Tuesday I called MacGregor about a cold radiator and asked to have someone come out. Debbie H answered the Harbor Springs office phone and could not have been more pleasant as she listened to my problem, verified she understood all my concerns and asked what time block the next day would be best for me. I picked the 2-5 pm block and she said I would receive a call when the technician was on his way. Indeed I got a call from her and Joe S. showed up at 2:30. He put on shoe covers and showed his ID and I showed him the cold radiator and he proceeded to fix the problem which he did. It involved multiple hikes from the the basement to the 2nd floor radiator and he was entirely pleasant the whole time, answering my numerous questions. Our relationship with Mac Gregor began in 2012 when we got a fabulous new high efficiency German furnace to replace our 75 year old one in our historic Petoskey home. I love the loyalty they have shown us as one of their customers and am very pleased to be able to do business with MacGregor. Joe S., Debbie H. 02/06/14 |
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Great customer & technician service! Janie B., Jim G. 02/06/14 |
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Joe W. and Brad F. Great job on the installation. Brad F., Joe W., Mike W. 02/06/14 |
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We just has an annual furnace inspection by MacGregors. The Service tech was great, very knowledgeable. He explained everything very well and also pointed out other issues that we should start thinking about. We will continue to have these annual checks by MacGregor's. Well worth it. Todd S. 02/05/14 |
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I am very happy. Jim did a good job and was very polite. Jim G. 02/04/14 |
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Thanks for the quick response to "NO HEAT" during the 1/24 snow storm! John G. 01/31/14 |
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Thank you! Joe did an efficient and professional job under testy conditions. What a personable guy! Joe H. 01/30/14 |
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Great job John G. Wish you were able to fix the problem but had to call in Luttrells. They have fixed it. Thanks for identifying the problem. John G. 01/30/14 |
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John G. made it to our house in spite of horrible roads and dangerous driving conditions. He was cheerful, helpful and resolved the problem with our furnace quickly. John G. 01/29/14 |
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Just a Thank You for the service this weekend! Had the pleasure of meeting Jim Grant as the HVAC tech, and can't say enough good about the guy! Great service and great people! Thanks again! Jim G. 01/25/14 |
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Very prompt and helpful. Harry P. 01/25/14 |
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John was very knowledgeable and professional. I am pleased with how quickly and efficiently the service call was made. I would highly recommend this company. John G. 01/21/14 |
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We thought Noah was very professional and friendly. He did a great job cleaning our furnace and we appreciated the advice he gave. All around, great job! Noah R. 01/20/14 |
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The two installers were Joe W. and Brad F. They did an excellent job. I don't know much about installing furnaces, but it is working and there is heat pouring out into the house. They were very pleasant and very careful while coming in and out of the house. The guy John that was here the night before was a very nice guy and was able to get my new furnace ordered right away. Joe W. 01/17/14 |
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Harry couldn't have been more helpful. He explained all about the furnaces which we needed to purchase. He was very polite. He has a most relaxing manner, and met all our needs. We couldn't recommend him more highly. Harry P. 01/15/14 |
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Joe was a great help. I am still waiting to hear about the pipe that is leaking carbon monoxide. Joe S., Janie B. 01/07/14 |
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Thank you John G. for helping last night in making my house safe after the fireplace gas valve failed to turn off and I had a flame that could not be controlled. You were pleasant, knowledgeable, and efficient. John G. 01/06/14 |
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Well done, John G. who came out in bitter cold weather last night or should I say in the wee hours of the morning and fixed my fireplace. He was very pleasant, knowledgeable, and efficient. John G. 01/06/14 |
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Thank you very, very much for fitting me into your incredibly busy schedule---with customers on your end facing tougher calls. No heat. Broken pipes. etc... Please know--that I think John is a GREAT service guy for MacGregor. He is reliable and ALWAYS upbeat. John G. 01/03/14 |
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I had a very good experience with all your people. I have used your company for about 4 years now for both heating and plumbing and if I didn't I would have not come back! Chad C. 01/03/14 |
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Did a winter furnace check. Very polite, on time and professional. Excellent service. I would certainly use again Brad F., Joe W. 01/02/14 |
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Joe S. and Janie B. were "fantastic" in helping us out. Our thermostat stopped working on the evening of December 30th. Joe traveled through terrible weather to our condo on New Year's Eve. He replaced the thermostat and had the furnace operating in about 20 minutes. Joe also provided us with some considerations on a new Wi-Fi thermostat. An outstanding experience as usual with the MacGregor team. Joe S. 12/31/13 |
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Thank you Jim. The cats are warm once again!!! Jim G. 12/27/13 |
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Wonderful job !!! I had a heating problem and MacGregor dispatched a tech. within 3 hours. Thank you !!! Phil T., Janie B. 12/27/13 |
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Appointment for service was prompt. Phil did a great job. Very helpful and gave great advice. Phil T., Debbie H. 12/24/13 |
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John came out at 11:00 pm on a Saturday night and was great to work with. He answered our questions and was very happy to be helping us. Did i mention it was -2 outside?! He had a great attitude and did a super job. John G. 12/19/13 |
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Kevin did an excellent job installing the new unit. Furthermore he took the time to explain the strengths and limitation of the new unit to the owners. This took more time than usual because there were problems connecting the WiFi to the thermostat. The work space was clean after the job was completed. Kevin was pleasant and professional. He is an asset to the company. Kevin P. 12/19/13 |
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Thank you for being so cheerful and polite in the middle of the night in negative degree weather, while fixing our outdoor well. The horses appreciate it. John G. 12/17/13 |
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I was very happy with the service, coming out on a Saturday John G. 12/16/13 |
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Service was performed very professionally and efficiently. Tech was very nice and gave me some pointers on maintaining my appliances in between service calls. Came very late on a Friday to a very remote location and stayed until the job was complete. Would definitely use them again. John G. 12/13/13 |
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Thank you, Jim, for your excellent service. Jim G. 12/13/13 |
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Great Job!!! Five Star John G. 12/12/13 |
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I give our experience with John Gay a 5 star today. This was our first time using MacGregor and was very satisfied with the service call. The business truck was also well kept and organized, indicating that the company cares about their image.
Our technician was also very professional and answered our questions.
I would definitely use them in the future. John G. 12/11/13 |
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I had trouble with my furnace Tuesday night around 10:30 pm. I was lucky to find a company with 24 hour service. Phil showed up around 11: 30 pm. The weather was real cold with a foot of snow and 20 inch snow drifts on my driveway. My driveway drops around 40 feet as you drive down towards the lake. Phil was worried about being able to get back to Boyne City Road. He found the flame sensor was dirty. He cleaned it and left. Nice job and a very nice guy. All this was done with our cell phones, I was in a warm house in Bloomfield Hills, Mi. Thanks Phil, I owe you. Phil T. 12/10/13 |
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Hey! Another MacGregor call and another delightful experience. John is a water quality guru. Informative to a layperson,friendly and honest. Thanks John G. 12/06/13 |
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Top notch service, excellent communication knowledgeable and proficient technician. This is the ONLY company I use for plumbing and heating. Phil T., Debbie H. 12/06/13 |
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We ve been very pleased with MacGregor over the years. Joe has been our service tech for the last 3 years or so & we feel fortunate that he has been working on our furnaces. He is nice & efficient & explains everything to us. He remembers us as we ll as our furnaces & the work done in the past. It really has been great to have an exceptional serviceman & company taking care of our family. Joe H. 12/06/13 |
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Yes, I had problems leaving feedback via the www.review.com site, and thanks for for this quick link.
Tech John Gay was great. He was prompt and friendly and knew what he was doing and it was no time in all that he found the problem and corrected it. Hopefully I won't need service for a while but would be great if John was the technition.
Thank you again, and John for your great service.
Steve Nowland John G. 12/06/13 |
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John was excellent. This was as good of an experience as I could have possibly had. He was very professional and skilled. He had the problem with our furnace figured out and fixed in no time at all. I was very impressed that he was such a great guy to at such a late hour. No attitude at all. Just a happy go lucky guy that did an excellent job. John G. 12/05/13 |
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John was excellent. This was as good of an experience as I could have possibly had. He was very professional and skilled. He had the problem with our furnace figured out and fixed in no time at all. I was very impressed that he was such a great guy to at such a late hour. No attitude at all. Just a happy go lucky guy that did an excellent job. John G. 12/05/13 |
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We were well pleased with our recent furnace check by MacGregor. Leslie was very professional in scheduling the visit and then reminding us of it a few days before. Jim Grant, the furnace specialist was very knowledgeable, and took the time to explain things and answer all of our questions. He also showed us his test results and left us with a copy. He was a knowledgeable and professional specialist. He left us with a sense of confidence that the furnace is in good shape. Jim G., Leslie T. 12/05/13 |
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Called MacGregor at about 10:00 p.m. the evening before Thanksgiving when I arrived at my cottage to find the furnace was out and the house was 37 degrees inside. John called me back promptly after I left the service call. Arrived quickly and checked everything out for me. He was very honest and pleasant. It was great to get such good service the night before a holiday. John G. 12/04/13 |
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I was very impressed by the professionalism of the entire staff. A great pleasure to do business with. 12/03/13 |
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Very impressed with the professionalism and timeliness of the technician. Communication was excellent as well. Highly recommend! Phil T., Debbie H. 12/03/13 |
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