Goettl's High Desert Mechanical - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period Goettl's High Desert Mechanical has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Garry came out on time, did an excellent job and explained it to me. I am very pleased and would certainly hire Goettl's again! Garry L. 09/01/18 |
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Very polite and helpful. Greg A. 08/31/18 |
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We have had Service Tech Adrian on our last couple of routine maintenance visits and an emergency call when our AC went out. We wanted to take a moment to say what a great tech he is. He is very thorough and explains things thoroughly. When our AC went out the repair ended up being more complex than it seemed, but he worked through it and solved the problems. I cant say anymore than he is the kind of tech you want to show up when you have a problem! Adrian I. 08/31/18 |
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Carl was very knowledgeable and professional. Completed work in timely manner and didn't push extras. Recommend highly. Kelly L. 08/30/18 |
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Service person was courteous, competent and took care to explain the condition of the equipment he inspected. Kelly L. 08/29/18 |
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The folks at Goettl have been my provider of choice for four years, and I plan to keep it that way. Professionalism, attention to detail, and quality work. Once you find a good company - keep them. Garry L. 08/27/18 |
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my wife and had 2 old toilets removed and 2 new ones installed. The whole job which Derick did was done in a prompt and professional way. We highly recommend Derick to any one who needs plumbing work. Derick F. 08/24/18 |
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Awesome service! Fast, courteous and fair. Greg A. 08/23/18 |
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Greg is the “creme de la creme” of HVAC technicians. Professional in every manner of the profession. Promptly evaluated the likely cause of an intermittent problem. Proceeded to remedy the issue and then continued to inspect for possible developing problems. All of which was done in a pragmatic but efficient manner. He clearly explained the cause of our malfunction and the repair. Without a doubt Greg sets the standard for out techs to strive for. Greg A. 08/22/18 |
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There was no place on BBB to post a positive review. CARL T of Goettl's did an awesome job of inspecting our units. He was very professional and checked every detail of our heaters. We were very impressed with his manner, he kept staying in touch in case he'd have to postpone due to the electrical storm. He took his time and was very thorough. We'd like to have him again next year. Kelly L. 08/21/18 |
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Greg A did a great job on our system. He was unfamiliar with what had previously been installed but still checked things out and made sure that we were more familiar with our new system as well and did not charge for that. He fixed our current problem for a reasonable fee.
He is very professional and cares about his customers! Greg A. 08/21/18 |
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Goettl's has provided HVAC service for me for about 3 years. Their business practices and service technicians have been consistently above average. I am very pleased with their customer service. The last technician, Carl T, is similar to previous technicians. He arrived within the pre-arranged service window, introduced himself, was courteous and efficient , and kept me informed of his progress at all times. I had a couple questions about smoke/fire, CO, and natural gas detectors alarms and alerts. He was knowledgeable and answered to my satisfaction. He also checked the detectors for proper operation and further checked for potential alarm alert conditions in the house. I am raising one minor point because my wife asked me too. She noticed that the hot water was lukewarm several hours after Carl left. I checked the hot water heater control (we have a natural gas water heater) and the temperature setting was slightly lower than how we typically have it set. My presumption is that Carl may have accidentally bumped or reset the control as part of his testing for natural gas alerts. I had no problem getting the water temperature back to our normal setting and all was well within about 15 minutes. Kelly L. 08/19/18 |
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Shane was great!. Did a through job of inspection on the heating and cooling units on my new home. Explained clearly their warranties and how to use and maintain them. He even swept up the insulation that came out when he went in the attic.
Very pleasant and professional. Great job Shane! Steven K. 08/17/18 |
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SHANE WAS VERY THOROUGH, CHECKING ALL HEATING AND COOLING UNITS OUTSIDE AND IN THE ATTIC. HE EXPLAINED EVERYTHING CLEARLY AND ANSWERED ALL MY QUESTIONS AND CONCERNS. I FEEL VERY COMFORTABLE ABOUT MY NEW EQUIPMENT AND WARRANTIES NOW. THANK YOU SHANE FOR EVERYTHING!! Steven K. 08/17/18 |
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Carl T was as helpful, polite and knowledgeable as all the other Godttl’s technicians who have had visit us! You train your people well. Kelly L. 08/17/18 |
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(no comment) Kelly L. 08/16/18 |
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Shanne quality assurance did a quality job making sure our new Trane air condition and furnace were operating 100% correctly. Thank you Goettl's High Desert Mechanical, Inc. Steven K. 08/14/18 |
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We were very pleased with Adrian’s knowledge and professional manner. He was patient and answered every question we asked him. He located the problem we were having and the repair was done in a timely fashion. We very certainly will recommend this company will ask for Adrian if we should have issues in the future. Adrian I. 08/14/18 |
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AC and furnace installation went flawlessly , Tech guys know their stuff! Shane checked all the settings and operations on the Quality Check Out.... Every area was right wwhere it should be. Good job ! Steven K. 08/13/18 |
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We had a service call for our ac - Shane was great - He took his time and evaluated everything - Very professional and kind - He did a great job! We would love to have him back all the time if needed - Thanks Shane!! Steven K. 08/11/18 |
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Very positive review. Adrian was timely, knowledgable, & professional. Thank you! Adrian I. 08/09/18 |
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Shane was very professional and knowledgable.He explained the functions and operation of my heating and cooling unit. The unit was undercharged and he corrected that.Great service Steven K. 08/09/18 |
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Great job Greg A. 08/08/18 |
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AC died at 4pm on Sunday. Inside hit 90 degrees. Called Goettls 9am Monday. Fixed by noon. Adrian courteous, informative ,effective. Signed up for maintenance program. Adrian I. 08/08/18 |
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(no comment) Kelly L. 08/07/18 |
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First, thanks to Ulysses, Jacob and Josh for a great installation. (A thing of beauty.) Shane B. followed up with a very thorough inspection and talked us through the entire checklist. He answered all our questions and left us with a new Lenox in perfect shape. We'll be doing business with Goettl's for years. Again, thanks. Steven K. 08/07/18 |
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Great Service came during the promised time. The tech was courteous and quick. We had a small issues and they were quick to come back out and fix. Kelly L. 08/07/18 |
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I did write you a review already after Adrian's visit.
I was very pleased with his visit and I hope to be able to ask for him again for my next maintenance in the fall. Thank you very much, Adrian, it was a pleasure to meet you. M. Tibbs Adrian I. 08/06/18 |
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Teriffic service! Steven K. 08/04/18 |
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Great work! Greg was prompt, courteous, and knowledgeable. The work was done quickly and the price was fair. Thanks to Greg & Goettl's! Greg A. 08/03/18 |
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Responded quickly, Friendly and thorough. Fixed AC room temperature problem and checked rest of system for proper operation. Steven K. 08/03/18 |
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They know what they are doing. Kelly L. 08/03/18 |
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Shane came by to our new house to give us an orientation of HVAC and blue tooth thermostat. He also solved a couple minor issues we had. He was very knowledgable. Steven K. 08/03/18 |
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He is a gem!!! So courteous, informative and with a cute humor. You’re lucky to have him!!! Adrian I. 08/02/18 |
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Greg A. did a great job, very informative and helpful. Showed me the problem and let me take pictures so I would have a record for possible insurance claim. Greg A. 08/01/18 |
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Very satisfied with the service call we just experienced with Greg from Goettl's for an AC problem. He was very knowledgeable and diagnosed the problem immediately after we explained the problem. Very personable and willing to explain what he fixed and answered our question without hesitation. We will definitely ask for Greg the next time we experience any issues with our HVAC system. Greg A. 07/31/18 |
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Of course my AC quit working on a Fri. night at 10 pm so I sweltered over the weekend, but Greg from Goettl;s showed up on time Monday. Fixed the rat chewed wires and now the unit is happy again. He did a good job and left the place clean. Greg A. 07/31/18 |
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Adrian was on time & did an awesome job. He explained everything he was doing and gave several options based on my budget. He was very personable & knowledgeable. I would definitely recommend him and will use them again. Adrian I. 07/30/18 |
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Justin the technician always prompt, professional. Justin P. 07/30/18 |
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I called this AM as my AC went out on Saturday (I should have called then!). Within an hour Greg was here. What an impressive guy. He explained things, answered all my questions and I was especially impressed at how efficiently and quickly he worked! His economy of movements were amazing to watch. He knew where each tool was and no wasted movements. I couldn’t be happier. Just wish Goettl’s offered a military discount. Greg A. 07/30/18 |
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(no comment) Greg A. 07/28/18 |
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Carl Tree answered a service call to my home recently and I couldn’t be more pleased. He was patient, attentive and a good listener. He explained what he was doing and why which I very much appreciated. He is an excellent employee. Kelly L. 07/28/18 |
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(no comment) Kelly L. 07/28/18 |
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Thank you for the service provided in a professional manner. Carl was outstanding in every way ! Thank you Goettl's for responding to our service call when it was most needed! Kelly L. 07/26/18 |
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I appreciate Adrian very much. He showed up right on time at 8:00 in the morning. He was thorough with the scheduled maintenance and informative about some things I was unaware of. Does a great job! Thanks! Adrian I. 07/26/18 |
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Adrian I is great, he arrives timely, does excellent work and cares about our comfort. We highly recommend Goettl and Adrian for your air conditioning needs. Adrian I. 07/25/18 |
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Adrian again was a true savor. On 7/23/18 we lost our capacitor and had no air conditioner for a day and a half. He had the part and he installed it immediately. Life is good now. Adrian visit was his third and we are very pleased and grateful for his service and knowledge. Goettl should be very proud to have him in their employ. 7/24/18 Don and Michelle Stoor Village of Oak Creek Adrian I. 07/24/18 |
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He arrived promptly for service on our new central air conditioner. He was courteous and answered all my questions. Kelly L. 07/23/18 |
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Greg A. came to our house in Prescott Valley last week. He was very attentive and corrected two things. Although we are on a Maintenance plan and had a technician to our house about two weeks earlier, that tech apparently didn't realize that the compressor required freon and Greg added about a pound of freon which helps the compressor work efficiently. He also discovered that the reason why the unit seemed to be noisy was due to some of the bolts needing tightening. Overall, he did a very fine job. Greg A. 07/22/18 |
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We had a very good experience with Goettl's. /when we had an electrical surge that knocked out our HVAC they came out within 24 hours, repaired a wire and added a surge protector to the unit to help prevent problems in the future. Steven K. 07/21/18 |
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