Gene's Refrigeration - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period Gene's Refrigeration has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
I recently had an air conditioner installed by Gene's Refrigeration and found the installers to be courteous, efficient, neat, and well versed in the requirements of the job.They left my residence in better condition then when they arrived. Matt T. 06/11/18 |
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Great job as always!! Cody C. 06/11/18 |
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(no comment) Matt T. 06/10/18 |
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Called for ac repair,Chris was able to fix fuse problem quickly.Did an excellent job! Chris M. 06/10/18 |
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I have used this company 4 times now. Knowledgeable, professional, quick. Matt T. 06/10/18 |
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Gene's service man did a fantastic job getting my air conditioner ready for summer. Always friendly, courteous and helpful. Chris M. 05/30/18 |
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It was a pleasure to have Derek respond to my call for help to straighten out our thermostat controls. He quickly determined what the problem was ( the previous tech from Gene's installed the wrong thermostat ). Thank you, Derek! Derek F. 05/29/18 |
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Chris has been at my home before to do service, always on time , polite, and does a great job. always glad to see him. Chris M. 05/29/18 |
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On time, good communication, very knowledgeable Matt T. 05/29/18 |
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On time, thorough evaluation, well explained. Derek F. 05/29/18 |
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The site didn't open. Tracy B. 05/27/18 |
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We want you to know that your truck Matt was friendly and efficient when he checked our furnace&air constitution.he has been to our home three times and look forward to have him come again Len Lucy decker Chris M. 05/26/18 |
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I used Gene's service before and was completely satisfied. Derek F. 05/26/18 |
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Great service technicion and they covered me quickly in a emergency condition. Highly recommend their 3 year service contract which saved me almost $1000 on my emergency. KUDOS. Matt T. 05/24/18 |
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Quality performance with knowledgeable technician Matt T. 05/24/18 |
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Matt was informative and professional. He was able to identify the problem immediatly He took the time to explain what needed to be done. Thank you so very much Gene's. I definitely recommend this company. Mrs. Lindenmuth Matt T. 05/24/18 |
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If I could give Gene's Refrigeration 10 Stars I would, Rescued me more than once. Customer is truly 1 with them . Excellent, dependable, knowlegable, My hero's for several years now !! Thank You Matt, Josh, Cody, and the wonderful Staff !! Josh B. 05/24/18 |
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Josh is a superb representative of Gene’s! He is honest, always courteous of our home, and makes you feel comfortable that you placed your trust in Gene’s services. Josh B. 05/13/18 |
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Matt , did a great job of serving our a/c unit. Matt T. 05/12/18 |
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We had a great experience with Derek, he came out and checked our AC and saw we would need a part. Glad he caught that instead of finding out our AC might not work during the summer. Derek F. 05/07/18 |
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Josh was very polite and did a excellent job. He answered any question I asked . Thanks Josh Josh B. 05/03/18 |
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Very good service. They call when the technician is coming. Technician Clint S. is very knowledgeable, dedicated, and courteous with all things he does. He is thorough and checked to make sure things were working several times!
So far all the technicians have been good, and we are happy with the service that Gene's Refrigeration provides.
Maybe I will do a review on my blog Tom's Take On Things
#Blogger #OhioBlogger Clint S. 05/02/18 |
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Nice, courteous person. Did his job as expected. Derek F. 05/02/18 |
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Cody inspected the system and concluded that the backup needed replacement parts. They are on order. Cody C. 05/01/18 |
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Gene's Refrigeration, Heating and AC has always provided excellent service for my electrical, heating, and cooling needs. I strongly recommend them. Derek F. 04/30/18 |
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(no comment) Tracy B. 04/29/18 |
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Matt stopped out only 2 hours after I called for service, diagnosed the problem, and had my electrical repaired and furnace back up an running in no time. Very knowledgeable and professional. I will be using Genes Refrigeration for any future service needed. Matt T. 04/19/18 |
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cody was great on time and fixed the problem Cody C. 03/27/18 |
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A RATING OF TECHNICIAN...DEREK WAS VERY THOROUGH IN EXPLANATION OF THE PRODUCTS IN OUR HOME AND THE PROCEDURE HE PROVIDED ON MONDAY, 3.19.2016. SO MUCH SO THAT I SIGNED UP FOR THE 3 YR SERVICE AGREEMENT SO THEIR TEAM CAN CHECK ON MY HEATING AND AIR IN THE SPRING AND FALL TO BE SURE EVERYTHING IS RUNNING PROPERLY AND IF I HAVE PROBLEMS WITH PLUMBING OR ELECTRICAL THEY CAN SERVICE THAT WITH DISCOUNTED RATES. VERY REPUTABLE COMPANY WHO ALSO INSTALLED MY APRIL AIR AFTER I MOVED IN, I HIRED THEM ON MY OWN, SO I AM HAPPY TO HAVE THEM MAINTAIN THINGS IN MY HOME. HIGHLY RECOMMEND. Derek F. 03/25/18 |
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On time, on point, Friendly, knowledgeable, what more could I ask for? Chris did his job and acted like an old friend in for a visit, Chris M. 03/24/18 |
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On time, on point, Friendly, knowledgeable, what more could I ask for? Chris did his job and acted like an old friend in for a visit, Chris M. 03/22/18 |
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Had Matt T come out and do a tune up on my furnace. He was very knowledgeable and polite and got the job done correctly and efficiently. I will be doing more business with gene's in the future not just because of Matt but because of the whole crew. Matt T. 03/22/18 |
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Josh, a service tech with Gene's Refrigeration provided me with excellent service during a recent emergency heating call. He diagnosed the issue quickly and temporarily got me heat while ordering repair parts. I will always ask for Josh going forward; you should too. Josh B. 03/22/18 |
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As always right there when you are needed. Really go out of your way to get to me when I need you, not when you get around to it. Love you guys, would not trade you for all the LaBrons in the world!!!! Tracy B. 03/21/18 |
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Never called to tell me they were coming. I was surprized by early arrival because of no call I was not dressed yet. Never offered options on the service but relied only on my opinion 03/17/18 |
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(No Comment) Josh B. 03/16/18 |
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I have dealt with Gene's for my office and my home for a numbers of years and they consistently provide great service. Hard to find in this day and age.
Highly recommend! Matt T. 03/15/18 |
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The service people are top notch . Very helpful and knowledgeable . How ever we have trouble with Genes Office personel who say that they order parts and that they will be in that day and three days later the parts still are not in . Then there is the problem of making appointments for service getting a four hour window and no one shows up , calling after the four hours have passed and being told by the person who set up the appointment " they have nothing written down about the appointment " Time for a change ! Chris M. 03/15/18 |
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Not sure this is even worth responding. The charge for the service call was NOT indicated on the phone OR by the tech, until I would not sign the proposal and told him I wanted to know the model number and a breakdown of the costs. He said I needed to call the office to gain the info, then gave me the $89 service charge for 15 mins of his time. I should have been told upfront about the $89 Svc chrg. Two other dealers had no charge to stop on Monday. I told the answg. svc it was NOT an emergency. I would have told him not to come, knowing about the svc fee. Will not do business with you again, and will never recommend you! 03/14/18 |
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The service man was nice, professional and completed the job quickly and also explained the problem and what it took to fix it. Chris M. 03/14/18 |
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Josh is really great to work with. Gene's refrigeration is always first class. Josh B. 03/14/18 |
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Received a 3600$ estimate for repair on the main sewer pipe which I never requested. I requested to look at sluggish drains and a couple of leaks. Handyman completed it for 100$ in parts and a pizza. Sadly, I’ve been using this company for years and until now you’ve proven to be most reliable. 03/13/18 |
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(No Comment) Derek F. 03/13/18 |
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Chris does a great job. He knows his business and explains everything to me. I wrote a favorable referral to BBB Chris is a valuable employee Chris M. 02/22/18 |
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Excellent Clint S. 02/12/18 |
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Tracy was able to arrive earlier than anticipated, and thanks to the scheduler at Gene's we were well-informed. He and Cody got the blocked drain line issue solved quickly and efficiently. Both gentlemen were courteous and professional. We especially appreciated the cost reduction because we had purchased a service contract earlier on our heating/cooling system. We will not hesitate to call Gene's with plumbing or electrical work should we need services in the future. Tracy B. 02/09/18 |
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Chris of Gene's Refrigeration was knowledgeable, helpful, and courteous. I appreciated his help with my furnace. Chris M. 02/09/18 |
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Thought Clint did a wonderful job...his customer service skills were excellent, he kept my carpets/flooring dry by putting booties on, he explained what he saw and did. Clint S. 02/06/18 |
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