Gene's Refrigeration - Our Reviews
Overall Rating
(522 Reviews)
(93 Reviews)
(242 Reviews)
(29 Reviews)
(70 Reviews)
(69 Reviews)
(12 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Gene's Refrigeration has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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When the moving company arrived at our new home we discovered that the ac was not working on a 92 degree day. i called gene's at 1 pm and they promised to get someone here asap. The repairman came and fixed the issue within 10 minutes. he was very pleasant and professional.
He spent time on the phone with the insurance company and provided them with needed information.
i ewill always call them first. Rich A. 08/16/16 |
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I don't really know what to say, Other then I'm very impressed with Gene's Refrigeration. keep up the good work guys & gals (Rich) Rich A. 08/16/16 |
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Rich A was very helpful programing my thermostat. Rating 5 Rich A. 08/16/16 |
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Outstanding service when the A/C went down hard. Solved the problem, up and running, new A/C on order. Great job to the service tech who showed me my options Rich A. 08/12/16 |
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Rich was on time, courteous & very helpful. He shared with me what he did & after answered all of my questions. Rich A. 08/11/16 |
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This rating applies ONLY to the technical Expertise of Rich Anthony ONLY, who is at least as good as the best service technician I have dealt with, ever. You should note that I have considerable experience with the repair of both industrial and commercial equipment from the standpoint of being a Chemical Engineer responsible and that I followed Rich around during the whole proceedure (never having dealt with him or Gene's before) observing his work and asking questions about the work he was performing and his approach to mal function diagnosis and repair generally. A few of these questions were purely test, I already knew what the answer should be. While it has nothing to do with my rating (being of relatively negligable importance to me) Rich was also easy and pleasant to deal with. Gene's does, as of this writing, have one major business proceedural flaw in that they expect you to sign electronically for the cost of the repair without providing you with any sort of written or electronic record copy of what was done and the total cost thereof either before or concurrently with your credit card authorization. Rich A. 08/06/16 |
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On time,friendly, courtious,professional, Rich A. 08/05/16 |
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Matt and the whole team at Gene's always provide top notch service! I have used Gene's exclusively for more than 20 years. You can't go wrong with Gene's! Matt T. 08/03/16 |
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Prompt and courteous, resolved the problem quickly and so far all is good! Chris M. 08/03/16 |
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We have dealt with Gene s Refrigeration for over 20 years. Always very knowledgeable, professional and friendly. Excellent service. Matt T. 07/29/16 |
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I have been with Gene's Refrigeration since 1995, they have all ways been easy to work with and polite. Matt T. 07/26/16 |
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The field tech Rich was right on time. He was very nice and didn't waste any time. It took him no time to find and fix my AC unit. Now we are cool again. Thanks Rich A. 07/26/16 |
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Excellent job Cody C. 07/26/16 |
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Great representative and the face of your company. Explained the situation and what needed or not needed in my service call. Mature and well mannered on the service call talking to me for understanding of my AC unit. Nate has what it takes for this job and you can't train someone out of a book on the people side. Josh B. 07/26/16 |
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Great job - in and out in record time- Chris M. 07/23/16 |
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i'm very satisfied with the knowledge and professionalism of the technicians of gene refrigeration and find the extremely polite and friendly .I will without any reservation recommend the to my friends and neighbors . Very high caliber people. Matt T. 07/19/16 |
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(no comment) Josh B. 07/18/16 |
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Excellent service from Rick as always Rich A. 07/16/16 |
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RICK was nice, polite and knowledgeable, a pleasure to have him in our house Rich A. 07/15/16 |
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I have used Gene's Refrigeration for many years to service, replace, and repair my furnace, air conditioner. and water heater. I have always found the employees to be very pleasant, efficient, and knowledgeable. Chris M. 07/15/16 |
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Great, friendly service. Always prompt and courteous. Explain problems and offer solutions in clear terms that are easily understood Rich A. 07/15/16 |
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(no comment) Rich A. 07/13/16 |
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The plumber Cody was efficient and knowledgeable. He came in did the job and cleaned up after. Cody C. 07/13/16 |
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We are very happy with Gene's Refrigeration! All staff have given us excellent service. We carry a maintenance contract with them, and it provides me with great peace of mind. The servicemen have pointed out potential problems before they become "critical", and we have been able to budget and replace parts as needed. Chris M. 07/13/16 |
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Great company and great people. Rich Anthony always does a great job and goes above and beyond. Rich A. 07/12/16 |
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This company has always given me great service no matter what the problem was. The staff is excellent. Cody C. 07/12/16 |
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Rich was efficient, kind, answered any question I had. He did an awesome job! Rich A. 07/11/16 |
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cody did a great job. fast and efficient Cody C. 07/09/16 |
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My ac was not staying cold. Genes charged me $89.00, hooked a gauge to it and said its low on freon, gave a couple options to fix or replace it which would cost a fortune. He was done in five minutes and gone. I decided to get a second opinion. Turns out the condenser was clogged and full of dirt which Genes never even checked which should be part of my inspection which I paid $89.00 for. Waste of my time and money!! 07/06/16 |
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Josh checked my A/C - Heat Pump unit and I was pleased with his service and explanation of what he did. I would request him again to check out my furnace this coming Fall. Josh B. 07/05/16 |
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I called Gene's Refrigeration concerning an air conditioning problem. The company had someone on site within a few hours. The technician thoroughly checked out the problem, and was able to order a replacement part while we were talking. This is the second time I have used Gene's Refrigeration. The first time was a problem with a large heating unit. I was very impressed with the extent of the effort to find and correct the problem, as well as the quickness responding to my call. I would highly recommend this company. Chris M. 07/04/16 |
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I called Gene's Refrigeration a couple days ago. My central air was on the fritz. Josh B. arrives exactly on time. He checks out my unit. Then gives me the bad news. Deep down I already knew what was wrong.
I asked Josh what options I had. He explained ,from high cost to low, including the pros and con. We decided to go with a middle ground and within 10 min my home was cooling off. This is the second time I have called for service. I WILL call again. I am impressed with the professionalism of Josh. Thanks ,Mike. Josh B. 07/02/16 |
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Matt was professional, courteous, and thorough in performing maintenance on my air conditioner. I would recommend him to anyone. Matt T. 07/01/16 |
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Rich A was very efficient, courteous, and knowledgable. He arrived at my home on time, went right to work diagnosing the A/C problem,took pictures and and then fixing the problem. Rich then explained all issues with the AC in terms that I could understand and answered all my questions. I would highly recommend this company and Rich the technician!! We have been with this company since 2008 for our Heating & Air Conditioner needs. Rich A. 06/30/16 |
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Rich A is very professional and personal. I believe he has the best interest of the homeowner at heart. He gets the job done! Highly recommended. Rich A. 06/30/16 |
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My air conditioning quit on one of the hottest days of the summer. When I called, they offered emergency service, but I felt the repair could wait until the next day. Rich A arrived on time (early!), was very efficient and thorough, and provided a clear explanation of what was wrong and what he did. I'm very happy with the result! Rich A. 06/29/16 |
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(no comment) Matt T. 06/29/16 |
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Chris M. is a very good technician and a very pleasant person. I am glad he is the one that comes to service our heating and AC. Chris M. 06/28/16 |
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The folks at Gene's are thoughtful, professional, and efficient. I trust them to not oversell to me, and they are very informative. Corey, Josh, and Matt have all provided excellent and prompt service for me, and Cassie and office staff are professional and personal and go out of their way in helping me with financing. I really like being on the service maintenance program and highly recommend Gene's Refrigeration team! Matt T. 06/28/16 |
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I have always had a great experience with Gene's. Every technician I have had has been polite, professional, and considerate of my person needs as a client. This time I had Rich and he was all of the above: polite, professional, considerate and above all, knowledgeable in heating and air conditioning. Rich A. 06/28/16 |
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timely, precise pleasant and knowledgeable Matt T. 06/27/16 |
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Rich did a great job and helped with setting the A/C temperature
on the digital thermostat for me. Rich A. 06/26/16 |
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Had a service contract on my primary residence. Like them so much I'm adding them to two more properties now in my possession. Rich helped me out when my basement flooded two years ago. He explains everything well and let's me know what options I have. I give them a five star rating. Rich A. 06/24/16 |
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Air conditioning was working but acting weird so made an appointment for a check-up. Main office called me 2 times to let me know updates on my techs arrival. Rich, our technician arrived right on time and was excellent. It was our thermostat that was shot (figured that based on how it was acting) he replaced it and walked me through, step by step how to program it. He then completed a thorough check-up of the system, informing me of any issues or how things were as he went.
Outstanding service, couldn't be any happier with this company and especially with Rich, our tech. Rich A. 06/24/16 |
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Great service and very reliable Josh B. 06/24/16 |
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Rich has serviced our home several times and is always prompt, friendly, informative and does a great job. Last year on a holiday, we called and he quickly diagnosed the problem and walked us through a temporary solution and then he came out and fixed it. Thanks for your great service Rich A. 06/23/16 |
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Rich A. Is very professional, always on time and continues to maintain our heating and cooling systems perfectly. He does a fantastic job. Tom M******* Rich A. 06/23/16 |
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Main office called me twice to let me know when Rich would be there and he arrived exactly when they said he would. Excellent service, answered all my questions, walked me through step by step for programming our new thermostat (wish the owner's manual was a little more informative), definitely knew his stuff, worked quickly and efficiently. Nice job!! Rich A. 06/23/16 |
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very in the know and polite Cody C. 06/23/16 |
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Rich was wonderful and helpful repairing my air conditioner. Very honest and polite Rich A. 06/21/16 |
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