Gene's Refrigeration - Our Reviews
Overall Rating
(522 Reviews)
(93 Reviews)
(242 Reviews)
(29 Reviews)
(70 Reviews)
(69 Reviews)
(12 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Gene's Refrigeration has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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DJ was my technician today. I have had Gene's do work for me for several decades. All the technicians were good and satisfactory but DJ was OUTSTANDING. His understanding of his profession was exemplary and his work ethic and honesty were beyond anything I have seen in other profession for the past 30 years. I will ALWAYS request him for any future problems. In my profession as teacher and counselor, I have dealt with over 10000 young people [anyone under 45], and DJ is one in a million. Keep up the good work and thank you. Keith T. 05/18/22 |
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I would give them 0 stars if possible. So far as we can recreate we have had a Plummer out to our house 8-9 times. We still are not finished, still have non potable water, our home smells like a sewage plant for the last 2 weeks. We originally called for a plumber to fix a slow draining kitchen sink, that took the plumber 3 times to our house to fix. We had a dripping faucet in our bathroom and garage. We also needed a new water heater. The water heater was installed by Shane on 6-5-20, do not let this technician into your home, he left an inch or standing black sludge water in our basement we had to clean. We called to complain, no one returned our call. That night we still had no hot water. Cody, the only plumber we now allow to our home, came and reset our thermometer. In the morning the water We had only lukewarm water at best. Cody came and reset the thermometer again. He came later in the week to fix our 2 remaking dripping faucets. We still have a drip behind our wood burning stove that hasn’t been fixed.
Jump ahead to 26 July, I became very ill with nausea and diarrhea. The next night my mom went to run a bath and the water came out black/gray looking, gritty with black particles, and smelling like sewage. The next morning we called Gene’s again. They sent who We believe was Shane out again, right away. He told us that our well had gone bad, that WE needed to call a well company, that it needed to be chlorinated, then call Calligan to recalibrate our water softener, then call Genes back to have our system flushed. We called Depews. Fred Depew told us that it was our hot water heater, that we needed a new anode rod. We called Genes back AGAIN, they sent Cody. Cody said yes, it needed a new anode rod, they would order it, should be in in a day or 2. We have now called everyday since Wednesday, 5 Aug. We still have water that is unusable. Tomorrow it is 2 weeks. Our home smells like a sewer, the water is unusable. We are told the new rod will be in the next day. Then we hear nothing, call them at 3:30 to be told the same thing. Supposedly it will be in tomorrow morning, I hold out little hope. I have asked to speak with a manager. I was told that they would let one know in the morning what is going on. As this is not the first time we’ve asked to speak to a manager, I’m Not holding my breath on that either. The service we have recieved from Gene’s is so bad, I don’t even know what to say about it. If our new water heater was not under guarantee through them we would be going elsewhere. By the way, Shane left us no book or paperwork on our new water heater, had to call Genes to find out about the guarantee, too. Go elsewhere if you want usable potable water. Cody C. 08/10/20 |
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Scheduling was quick and easy. Derek arrived on time, was very friendly and knowledgeable. Recognized the problem in a couple minutes and even had the part to fix the issue. No milking the clock to run up the cost. Would not hesitate to call again. Gene's Office Staff. 09/21/19 |
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I'm very pleased with the the service. Matt was very knowledgeable, precise and efficient. Matt T. 02/26/19 |
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We just bought a house and sold a house and Cody helped us with pluming projects in both.. He did a great job. He also took the time to put drop cloths on the floors which I really appreciated. I highly recommend him. Cody C. 02/10/19 |
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Matt has been our technician for several years. He is always extremely professional, informative regarding the services provided during the service calls, and courteus especially when having to explain the remedy for any esisting problem. We really do appreciate having such a reliable and skilled technician. Matt is top-notch! Matt T. 02/03/19 |
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Mike arrived on time, was professional & courteous, and thorough with the service. Thanks Gene's... always a pleasure! Mike H. 01/24/19 |
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Tom did an excellent job in helping me with a plumbing dishwasher problem. He was on time, very polite and patient in explaining everything to me. Thank you Gene's for selecting Tom to help with my problem. Tom S. 01/23/19 |
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Had a new geothermal system installed in June. Got a system error this morning and the house was only 58F. Called Gene's and they had a tech out to my house within the hour and fixed the problem efficiently. Everyone that I have had contact with has been professional, friendly and easy to work with. Would definitely recommend Gene's. Joe T. 01/22/19 |
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Woke up to a cold house this morning, 8 deg outside. Checked a few things then called Gene’s. Got a quick call back and Matt promptly arrived about an hour later. Matt methodically checked things out and explained what he was looking for and what he found as he went through the process. Great fast professional service at at reasonable price. Matt T. 01/22/19 |
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Matt did a great job identifying the problem with our thermostat and furnace. He explained what he was doing and what things he was looking for as he was going along. We're grateful as it will be in the negative temperatures tonight and we will be warm!! Matt is an extremely nice guy we would recommend to anyone looking for help with furnace issues. Matt T. 01/21/19 |
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Prompt callback on a Sunday to help asses the situation over the phone and make recommendations. By next day the replacement water heater was installed to help us get our household back in order! About 24 hours from first call to completion! Technician took extra care coming in and out of the house to avoid tracking snow from outside and keep water from the bad tank off our floors. Fast, friendly, helpful service coupled with expertise. Will recommend! Tom S. 01/21/19 |
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Fantastic job! Came out on a late call in nasty weather and fixed the problem immediately. Chris M. 01/19/19 |
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Prompt, effective, and helpful. Answered all my questions along the way, and even provided advice on some plumbing questions unrelated to this job. Very happy with service! Cody C. 01/15/19 |
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Josh arrived on time, was friendly and very professional. He inspected my furnace and provided the results, explaining everything very clearly and provided pictures of the problem. Very satisfied. Josh B. 01/14/19 |
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January 4th was the second time Chris was at the house to inspect the furnace. He sold us an air conditioner last summer. Both times he was a true professional. We will ask for him in the future when we decide to rep[lace the furnace. Chris M. 01/14/19 |
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Came home Friday night to the smell of burnt electronics, called Genes, Josh called me back in 10 min, showed up within 25min and replaced my motor, got the heat back on (19 degrees currently) in under 45min. I couldnt be happier with the service Josh did, and with Genes in general. They will be my goto hvac from now on! Thank you Josh, you saved the day and the weekend for me and my family! Josh B. 01/11/19 |
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This is the first time I’ve had Mike to service my furnace! He was very very pleasant and performed the maintenance in a timely manner. Mike H. 01/09/19 |
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Thanks, Mike! Good job! You explained the status of the furnace, what you checked and what we needed. We appreciate your thoroughness. Mike H. 01/04/19 |
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Always friendly, great service and follow up! Josh B. 01/04/19 |
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Josh was friendly, courteous and performed the service necessary. Josh B. 12/27/18 |
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Your guys were great They were efficient and pleasant. I was already having problems with a very sick pet. They even helped me get him into the car as he weighs 70 pounds. Thank them again for me. They did a great job. Tom S. 12/17/18 |
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Matt was courteous, professional and thorough. Really appreciated that he explained everything that he was doing during the inspection. Matt T. 12/13/18 |
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Josh and Keith were professional, and provided great customer service. The results of the combustion test on the furnace would like to have been outlined in the details section of the invoice. Josh B. 12/12/18 |
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As usual, service was professional and thorough. Mike was extremely polite, prompt and very professional, just a nice asset and representative of your company. We have been happy with most everyone at Genes over the years. Mike H. 12/11/18 |
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Very pleased with the way service was performed and he did things that NO ONE ELSE DID... Mike H. 12/11/18 |
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When I first saw Joe I was concerned because he was young and I felt I needed someone with lots of experience. It did not take long for him to prove me wrong as he was so thorough and checked everything and answered all our questions that by the end of the visit, we told him we only wanted him to do our service going forward. He was polite and not afraid of work like a lot of young people these days. He totally represents your company in the best way possible and deserves the recognition. Joe T. 12/10/18 |
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Very professional. Was complete in his work. Mike H. 12/10/18 |
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Mike was on time and explained what he was doing, he is an asset to your company. Sincerely, Mrs. Hopkins Mike H. 12/07/18 |
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Joe was very informative and very nice. I took out a maintenance program. Looking forward to working with Gene's. Joe T. 12/06/18 |
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great job fixing our issue. Originally scheduled for tomorrow but came in today. appreciate all you do. Joe T. 12/06/18 |
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Chris arrived on schedule. Very courteous. Peplace the part and even put up with my puppy Gracie who thinks everyone should love her. Very pleased with service given by Chris. Chris M. 12/05/18 |
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Keith was great! Arrived on time after a phone call to let me know he was on his way. Very much appreciated! He worked quickly to determine the best solution for our old furnace. Repair or replace. He walked me through all the options without any pressure either way. Keith was quite knowledgeable and made me feel like we were making the best decision. He even left me heaters to keep us warm until our install. Keith T. 11/27/18 |
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Mr.Harper was very caudious,efficient an friendly.We would welcome mr.harper back again. Thanks Leonard&Lucy Decker Gene's Office Staff. 11/22/18 |
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Josh took the time to answer all my questions and did a great job explaining what hadn’t happened to my furnace along with all my option and what would be best for my situation. Josh B. 11/15/18 |
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Tracy has performed work for us on two separate occasions. We found him to be knowledgeable, efficient, and friendly. He is an asset to your company. We will not hesitate to call on your company again in the future. Tracy B. 07/19/18 |
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Had work performed by Cody and Tracy. They were knowledgeable, efficient, and courteous. We are very pleased with the service and the job they did. They are an asset to your company. The office staff is also very courteous and helpful. We would highly recommend your company and will not hesitate to call you in the future should the need arise. Cody C. 07/19/18 |
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Chris arrived during the scheduled time. He was able to identify the problem quickly and made the necessary repairs. He took the time to answer all of my questions. His explanations were clear and easy to understand. I found him to be informative and knowledgeable. Overall, it was a positive experience. We will not hesitate to call your company for future repairs. Chris M. 07/06/18 |
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Wonderful service. Prompt, reliable and trustworthy. Very cordial. Derek F. 06/19/18 |
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Derek did an excellent job with servicing our heat pump/air conditioner. I thought we may have needed a new filter due to some house renovations that kicked up a lot of dust... But since we just changed the filter in January... he recommended we wait. The filter still has some life in it! I soooo appreciate his honesty! Derek F. 06/18/18 |
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Matt was early, didn't waste any time, very friendly, efficient and easy to work with. Matt T. 06/13/18 |
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Great service experience on a new unit installation. On time and professional. Very knowledgeable technicians who kept me updated on the install process and timeline each step of of the way. They took great care coming in and out of the house while working. Highly recommend! Chris M. 06/13/18 |
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We had an issue with our air conditioner and Chris M found the problem explained what needed to be done, got us up and running again on a very hot day. We appreciated the quick service. Chris M. 06/13/18 |
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Cody did a great job in quickly discovering and fixing our problem with the outside faucet. He is very pleasant to work with. Cody C. 06/13/18 |
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Matt was early, didn't waste any time, very friendly, efficient and easy to work with. Matt T. 06/13/18 |
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Friendly, honest. Matt T. 06/12/18 |
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We have used Gene's for many years and always have wonderful service from them. Chris is our service technician and he is very knowledgeable and knows our equipment. Would not use anyone else. Chris M. 06/12/18 |
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Mark is a real gentleman. Does a very thorough job. We ask for him. Chris is also excellent. Matt T. 06/12/18 |
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Tracy was able to fix our toilet the same day we called. Service doesn’t get any better than that! Tracy B. 06/12/18 |
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Matt T did an excellent job with some routine maintenance of my AC system. Matt T. 06/12/18 |
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