ER Plumbing Services - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period ER Plumbing Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Very professional, prompt and got the job done with no issues. Terry S. 10/10/17 |
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Jeff came out the day I needed his help. He was on time and professional. He fixed my commode issue quickly even though it required a small rebuild. He had the parts on his truck so he didn’t even have to leave. When the job was completed he then proceeded to check some safety issues on his own and found two issues that cost no money but I needed to correct. That was awesome! I highly recommend this company. Jeff M. 10/08/17 |
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I had a problem with my toilets overflowing. Garrett from ER Plumbing was prompt and courteous. He located the problem immediately and cleaned out the pipes where there were roots growing into them. I was all fixed in about 15 minutes. I would highly recommend ER Plumbing. Garrett H. 10/08/17 |
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I am sooo happy I found ER plumbing. They are there when they say they will be there and communication with them is wonderful....no waiting or wondering. I had the great pleasure of working with Robin. His work and is immpecable. And it’s downright pretty work (if one can imagine plumbing being pretty). I’m a pretty detailed person and Robin’s work fit my criteria. He was patient and a pleasure to be around. It’s comforting to know that I can call ER Plumbing, 24/7,and they will be there. Thank you, Robin, and I look forward to working with you when I need services....you’re the best! Robin H. 10/06/17 |
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Terry S. performed some plumbing upgrades and repairs for me. They were done in a very professional manner and most importantly NO LEAKS. The services were fairly priced and completed on time. Terry S. cleaned up after the work was completed and inspected. Again NO LEAKS!!!! Terry S. 10/04/17 |
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You have a great service guy in Joe. He did a great job for us and with a pleasant disposition. Just because of the work he did for us, we will definitely call back to ERPlumbing for any future service. Joe S. 10/03/17 |
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I have had the great experience with ER plumbing in Matthews, NC. I can’t say enough about their service. They were there when they said they would be....no waiting or wondering....always phones to keep me updated. And Robin, who did and continues to do all my work, is absolutely delightful! His finished job is just downright pretty....I know that might be difficult for one to understand...What’s pretty about plumbing? But I’m pretty picky when it comes to details and I just have to reiterate....Robin’s work is impeccable. It’s such a secure feeling knowing I can call ER Plumbing ANYTIME and they’ll be there! Thank you!! Robin H. 10/03/17 |
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Robin H. with E.R. Plumbing provided the absolute highest quality service while resolving a plumbing problem that I discovered under my kitchen sink last Friday. The condo building is old...thus the plumbing is old. What should have been a simple and short fix tuned into the perfect storm of a plumbing problem. Robin never expressed the first minute of frustration. He was calm. He was persistent. And he was determined. I was very impressed with his demeanor during what became an obviously stressful task. He was neat with his tools and work supplies, cleaning up after himself numerous times....and his plumbing was clean and neat and tight. I actually have more room for storage under the kitchen sink because of the neatness of him plumbing arrangement. I hope to never have unexpected plumbing problems again....and if i do, i only want Robin to make the repairs. I was most impressed with his obvious integrity. I began to realize that he was going to accurately resolve this persistent leak before he stopped. That was the most meaningful and genuine part of the over the top customer service Robin provided. [BTW: a shout out to Deborah and Michelle, the dispatchers. Both were attentive and helpful and provided follow up!] I'm very impressed with E.R. Plumbing and have already told neighbors! Robin H. 10/03/17 |
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Jeff M came out to fix my machine drain and replace my outdoor faucet. He was very knowledgeable. He came out and looked at every thing I needed done, told me the price. It was very reasonable and I will call for any other plumbing needs I have. Jeff M. 09/30/17 |
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I live in a condo and one of the pipes I share with the other units clogged and flooded my living room. Both Mike W and Reggie were fantastic! Any plumbing situation can be stressful but they were both great and got the job done! Mike and Reggie were both very respectful and treated me like I was one of their family members. I will be using this company for any plumbing needs I may have, strongly recommend! Mike W. 09/29/17 |
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Garrett did a great job of fixing a leak with a bathroom vanity that had been improperly installed by another company. Garrett was prompt, professional, courteous, and he left everything spotless. He immediately identified the cause of the leak and fixed it very quickly. I would highly recommend ER Plumbing. They were great with scheduling and are very reasonably priced. Garrett H. 09/27/17 |
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I THOUGHT I HAD ALREADY SENT A REVIEW FOR GARRETT. HOWEVER, HERE GOES AGAIN. EXCELLENT IN KNOWLEDGE,
SERVICE AND MANNERS. IT WAS A PRIVILEGE TO HAVE HIM
DO THE WORK AND RESULTS WERE PERFECT.
DONNAB9612@GMAIL.COM Garrett H. 09/27/17 |
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Reggie with Emergency Response Plumbing arrived on time and after assessing our situation, he explained how he intended to fix the problem as well as what the cost would be. They are prompt and courteous. This is the second time we have used Emergency Response Plumbing and we will definitely use them again in the future. Reggie T. 09/26/17 |
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GARRETT WAS VERY POLITE, ON TIME, AND VERY CAREFUL
IN HIS WORK. I WOULD NOT HESITATE TO RECOMMEND HIM
AND ER PLUMBING TO A NEIGHBOR OR FRIEND. IT IS ALWAYS
GRATIFYING WHEN THE PERSON'S KNOWLEDGE OF HIS
PROFESSION IS SO APPARENT. GOOD JOB. GOOD EMPLOYEE. Garrett H. 09/26/17 |
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Best deal of the three places I quoted and the techs were honest and friendly. Will O. 09/25/17 |
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Nick/Reggie did great job of trouble
Shooting and fixing plumbing issue . Nick H., Reggie T. 09/25/17 |
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Robin did an outstanding job. He listened to our needs, followed through 100% and was very professional. He found and issue with our sewer line which we need to fix and want him to do so. We have a new plumber for life!!!!!
Randy, who knows the owner at their church and rides the bus with me recommended us to your company. I am very blessed and thankful to Randy for his recommendation and, of course, Robin who did all the hard work!!!! Thank you Robin!!!!! Robin H. 09/24/17 |
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Mike W came to our condo to check out a leaky toilet pipe in our crawl space in our basement. He was very courteous and explained in detail what the problem was. He recommended another company necessary to do the additional repair. I will definitely use ER Plumbing in the future and hope Mike is my guy!!! Mike W. 09/22/17 |
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Worked us in the same day. Did all the work needed. Work well done and explained issues and how to keep from having future trouble.
Repeat customer and we will call again the next time we need a plumber. Will O. 09/21/17 |
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Jeff M was truly amazing . He was so honest and knowledgeable and took the time to explain everything to me. He diagnosed the problem quickly , and fixed it. I couldn't be happier with my experience . Jeff went above and beyond I felt and would only use this company and I would ask for Jeff! Jeff M. 09/21/17 |
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Quick knowledgeable and polite. Who could ask for more on a weekend emergency. Will O. 09/20/17 |
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Terry arrived on time and having never used ER, he explained pricing before starting. After showing him the issue, Terry quickly provided described the work that was need and gave a quote. He was able to quickly complete the work to our satisfaction. He thourougly tested the new plumbing to ensure no leaks were still present. Would definitely recommend! Terry S. 09/19/17 |
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Will O. Was prompt in returning my emergency call on Sunday evening. Assessed the job and gave me an estimate and got right on it. Professional and courteous and did the job right. Called South End plumbing and never got a call back. I will definitely recommend E.R. Plumbing and Will O. to everyone. Will O. 09/19/17 |
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I was completely satisfied with the service I received from Garrett of ER Plumbing today. He was very knowledgeable and courteous and completed the job in a timely manner, leaving everything spotless. Garrett H. 09/18/17 |
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Will O. Came to our house today for an emergency plumbing issue. Very nice, professional, helpful. He had our problem fixed in about an hour. Great service. Would recommend to anyone needing plumbing services! Will O. 09/17/17 |
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ER Plumbing is superior to any other plumbers I've used in the Charlotte/Matthews area. I have an older home and I've been calling on ER for various odd plumbing issues for at least 3 years now. They have the friendliest and most professional plumbers, and everyone I've interacted with from ER is a honest and communicative problem solver. Most recently we've had Boyce, Jeff and Trinity out to fix a huge water leak. They fixed it quickly and efficiently. When we noticed some low pressure issues in our line resulting from the work, they promptly showed back up the next day and resolved that too. After working with him on a couple projects now, I have the impression that Boyce is something of a "plumber's plumber." I can count on him to explain exactly what he's doing and why in terms I can understand and trust. Once, a few years ago, while working on a drain issue we were having, he found a previous plumber's (from a different company) mistake which was contributing to our problem! With service like this from ER it's no surprise they have the slogan "Serviced Once, Client for Life." That's certainly true in my case! I really trust these folks, and even though I hate having plumbing issues, I'm certainly thankful that I can rely on ER to help me fix them.
2017 update: had a laundry drainage issue. Mike E. and Will O. solved it for me. ER has the best plumbers I've used in the Charlotte area. Can't recommend them more highly!
Sep 2017: old hot water heater died on us on a weekend. Called ER's emergency line and Katie quickly got back in touch with us and that afternoon got Will O. out to our house assess the situation. WH had to be replaced, which, amazingly to us, he was able to do THAT day! We thought we'd be w/o hot water for at least a couple days. Will worked fast, was friendly, explained what he was doing. Again, ER has the best plumbers I've met in Charlotte! Can't recommend them more highly. Thanks again guys :) Will O. 09/17/17 |
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Mike came out last week to replace kitchen sink. He was very knowledgeable and explained everything they were doing. Removed old sink from my house and the box my new one came in. Cleaned up great. I will certainly use Mike again. Mike E. 09/17/17 |
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Jeff Malone with Emergency Response Plumbing Services, Inc. came and replaced the inner workings of the hot water faucet and the cold water faucet in our master bathroom. The faucets were about 17 years old so he had tp go search for parts. He went to two locations before he found the parts in a store in Fort Mill, SC. It is great to have hot water going into my bath water now! Jeff also replaced a pop-up in our guest bathroom. It had rusted, and broke off. So I couldn't get water to stay in the sink at all. Now with the new pop-up, the water will stay in there for me. I've been using E.R. Plumbing for many years...even with it was called Parker Plumbing. I can always depend upon them to help fix my plumbing repairs. I respect Jeff Malone and know he will do a great job, so I always ask for him. I don't mind waiting one or two days to have Jeff to come tackle the issue at hand. Thank you, E.R. Plumbing for hiring Jeff Malone and providing dependable service for me and others in the Charlotte and neighboring communities. Jeff M. 09/16/17 |
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Jeff M. is the finest professional I've encountered in dealing with plumbing problems in my own home and in rental properties in Pennsylvania and a D.C. suburb of Maryland over the past forty years! He diagnosed the problem in short order, and fixed it for half the cost quoted by another company. And then, because I only own a six-foot ladder, he brought in an eight-foot ladder from his truck and changed a light bulb on a fixture high on a ceiling. That, truly, is service "above and beyond the call of duty." We are new in Charlotte and this company was recommended by our neighborhood association--I will definitely be calling for E.R. in the future, and specifically for Jeff M. ER Plumbing Team. 09/16/17 |
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We were having a strange and loud noise coming from under our toilet. Mike came out same-day and was able to repair it very quickly. He was fast and efficient! I would definitely use Mike and ER plumbing again for any plumbing needs!!! Thank you!!! Mike E. 09/15/17 |
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We had an emergency with a plugged main. Called ER Plumbing at 9:30 AM, and Will O. was at our house by 10:15. Will has helped us before with a new hot water heater, and his service continues to be first class. Will made the necessary repairs and we were back in business by early afternoon. Great service! We highly recommend ER Plumbing (and Will)! Will O. 09/13/17 |
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Great customer service. Jeff is very knowledgeable about his profession. He takes pride in his work and exemplifies professionalism. He is San asset to his company ER Plumbing Services. I would recommend his services to my friends Jeff M. 09/13/17 |
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I contacted ER Plumbing Services to assess my water heater. I received an appointment the same day that I called. The representative that answered the phone was courteous and professional. The Service Pro, xxxxx. appeared to be very knowledgeable about water heater repair and installation. He gave the pros and cons of repairing my water heater. I was impressed with his knowledge. I decided to get a new water heater. An appointment for me to replace the water heater was immediately scheduled. xxxxx returned to my home to install the water heater. He arrived to my home on time for the appointment. He presented with a professional appearance and positive attitude. I would recommend xxxxx and ER plumbing for services. The customer service is at Five Star Jeff M. 09/13/17 |
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I have been a customer of ER Plumbing for over 20 years and Dave Parker, the owner has always been thorough, trustworthy, fairly priced, and has stood behind their service. In the past they reran sewer lines that had backed up into my house that had to be replaced due to builder error; replaced my gas hot water heater and performed yearly flushing maintenance; installed new showerheads, faucets for the sinks and tubs, and replaced toilets in all 3 bathrooms as well as installing faucets and disposals in the kitchen and faucets in the laundry room. Additionally, Will O. is a great technician and who has serviced me before as well as this morning. He is does a great job in listening to what the problem is that I have encountered and he explains what has to be done to correct it. He is very good at what he does as well as being truly customer service oriented. He is a pleasure to do business with as is all of the office staff at ER Plumbing. No one wants to have plumbing issues and I have had more than my fair share of very strange things happen over the years as well as general maintenance items that needed to be dealt with or just cosmetic changes. However, when you do need a great plumbing group and this is one area that you need someone who is truly reputable and who you can count on to be honest in every aspect; ER Plumbing is who I have always recommended many folks to and will continue to do so. Will O. 09/12/17 |
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(No Comment) Terry S. 09/06/17 |
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Quick response to phone call. Arrived within 3 hours and quickly diagnosed cause of low water pressure. Very pleasant and professional. I was able to redeem a coupon from the ER website, which I appreciate. They have earned the great reviews and I would contact ER Plumbing again if needed (in the distant, distant future.) ER Plumbing Team. 08/29/17 |
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The ladies in the office were a true pleasure to .with, took care of my schedule in a fast and professional way, Terry showed up very quickly, analyzed the problem and fixed it. There is a saying, you get what you pay for, and ER is worth every penny, will call again when I have a problem Terry S. 08/29/17 |
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I had a leak around and under my sidewalk. Leonard and Terry were able to access and repair the leak without tearing it up. Deborah worked with me when I had trouble with payment and gave me time to correct the problem. Leonard C., Terry S., Deborah W. 08/27/17 |
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(No Comment) Leonard C., Terry S., Deborah W. 08/27/17 |
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Robin H. of ER Plumbing came to my house to repair a tree root clogged sewer line that was backing up my toilets. He came within 20 minutes after he got the call and went right to work by running an auger through the line. It was fixed very quickly. Robin waived the $69 dispatch fee and found a $50 coupon for me which reduced the price to $292. I always call ER Plumbing for my plumbing needs. They send the very best technicians and are great to deal with. Robin H. 08/25/17 |
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ER Plumbing is an excellent company to call for any plumbing job. They answer quickly and are at your house in no time, especially in an emergency. My tree roots clogged up the sewer pipes and the toilets were backing up. I called ER Plumbing, they called me back within 15 minutes and, Robin, the service man was at my home in 20 minutes. He ran the auger through my sewer line and fixed the problem quickly. He waived the $69 dispatch fee and found a $50 coupon. I paid $292.00 for the entire job. Robin H. 08/25/17 |
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We have used ER Plumbing for some time now. We always ask for Terry S., who is terrific! He is knowledgeable, personable, helpful, timely and responsive. What more could we want! Terry S. 08/24/17 |
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