ER Plumbing Services - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period ER Plumbing Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
As usual ER Plumbing is the best. Thanks for Joe and his patience as we tried to figure out what was going on. He was most attentive. Highly recommend ER. Joe S. 08/14/18 |
|
|
|
I was very pleased with their service. Joe was terrific! He was professional, kind and a great communicator as to my problems and solutions. Joe was punctual, which was important to me since I had to leave work to meet him. I would recommend ER Plumbing Services to anyone. Thank you Joe. Joe S. 08/14/18 |
|
|
|
My husband is in a rehab facility and when I got home last night I saw water in the driveway. I looked and saw where the meter was was filled with water. I called ER Plumbing got the answering service and the girl I spoke with took my information and Joe called me right away. I explained what was wrong and he came to see what if anything could be done. I was shocked he came saw the problem and fixed it right then and there. I’ve been spending most of my days at the rehab facility and didn’t want to have to take a day to have a plumbing issue fixed. Thank you Joe you were a lifesaver, I am truly grateful Joe S. 08/13/18 |
|
|
|
I was having some electrical work done on my house and my sewer line was cut by a trenching device late in the afternoon. I called ER and they sent Joe and he looked it over and determined he would need to get additional equipment but he gave me his word he would come back "tonight" to fix this problem as we could obviously not use our bathrooms etc. Joe called me at 7:30PM and said he was on his way. He is obviously very skilled as a plumber and as a backhoe operator and he expertly dug the hole. He even improved my system by adding a clean-out pipe at the spot where he made the repair. He completed the work by 9PM. I could not be more pleased with the service I received from Joe and ER Plumbing. Joe S. 08/10/18 |
|
|
|
ER Plumbing provides amazing service. Jason H. was so Professional. He arrived quickly after I called, walked thru every step of my plumbing needs and completed the job quickly. I highly recommend ER Plumbing and Jason H. Jason H. 08/08/18 |
|
|
|
Awesome service. Great company! Wonderful service pro!
I would definitely recommend them! Brennan B. 08/08/18 |
|
|
|
I needed a new kit for one of my toilets. Joe was ahead of schedule and took care of the issue in a flash. Very friendly and helpful. I so appreciate his professionalism and great attitude. I wish everyone was like Joe. HIGHLY RECOMMENDED!! Joe S. 08/08/18 |
|
|
|
Garrett was extremely friendly, helpful and knowledgeable! I would recommend ER Plumbing Services to anyone! Garrett H. 08/07/18 |
|
|
|
Josh did an excellent job today, my kitchen sink had clogged and wasn't budging! He showed up on time, went straight to work assessing the situation and applying solutions. I was thoroughly comfortable with his knowledge and expertise and will absolutely recommend you call ERPlumbing when you need a positive outcome to a stinky situation! Joe S. 08/06/18 |
|
|
|
Joe helped us out tremendously and was very through and professional! Joe S. 08/03/18 |
|
|
|
Great service Terry S. 08/03/18 |
|
|
|
Whole experience was great, from scheduling, to dispatch to service! Joe was friendly, knowledgable and capable. He worked efficiently while fielding lots of questions I threw his way. I will certainly call E.R. Plumbing for any future needs! Joe S. 08/02/18 |
|
|
|
Joe was very knowledgeable and kept me informed of my choices. He even answered questions related on another plumbing issue. Joe S. 08/01/18 |
|
|
|
I received fast, excellent customer service from ER Plumbing when dealing with a water leak on Friday night. They answered the phone quickly, and Jason H. was there in less than an hour. Jason was professional and handled the water issues quickly. I greatly appreciate them taking care of everything so promptly! Jason H. 07/31/18 |
|
|
|
Josh did an excellent job today, my kitchen sink had clogged and wasn't budging! He showed up on time, went straight to work assessing the situation and applying solutions. I was thoroughly comfortable with his knowledge and expertise and will absolutely recommend you call ERPlumbing when you need a positive outcome to a stinky situation! Josh G. 07/30/18 |
|
|
|
Leonard came to my home because my sink was stopped up from putting too much pork with fat in it. He quickly determined that the t-trap was clogged, took it apart, and cleared the pipe. He ended up having to come back because I didn’t think my dishwasher was draining properly. It was because I had put Dawn detergent in the sink to try and release the clog and it was backing up into the dishwasher. (Don’t use Dawn to try and release a clog!!!) Leonard was kind, patient and very courteous. I was VERY satisfied with his services! Leonard C. 07/30/18 |
|
|
|
This is the second time we have used ER Plumbing. Joe came to help with a showerhead issue and was able to get everything as it should be in short order. There may be cheaper plumbers out there, but ER Plumbing has shown us they are always reliable and on time. Joe S. 07/28/18 |
|
|
|
We have used ER Plumbing several times: to install new hot water heater, installation of a water cop system and, more recently, Joe fixed a problem with our kitchen faucet. He was able to get the manufacturer to send a replacement faucet under warranty. We have always had prompt, professional service and would not hesitate to recommend them highly. Joe S. 07/27/18 |
|
|
|
We had been told by another service person that there was "no way" our bathroom sink faucets could be replaced - Joe was able to replace them with no problem! Joe S. 07/27/18 |
|
|
|
Two months ago, on 5/14/2018, Josh and Travis of ER Plumbing replaced all of the pipes in my crawl space. They were very friendly, courteous and professional. I haven't had any plumbing problems since then. They explained what they would be doing and the extra steps they would take to make sure it was a better situation (e.g., relocating the main waste pipe for easier future access). As for the price, my first reaction was that it was on the high side. But then again, I really don't know what someone else would have charged. Travis M., Josh G. 07/27/18 |
|
|
|
Joe was very professional and arrived on time. Joe S. 07/26/18 |
|
|
|
Courteous, competent, helpful and quick. Terry S. 07/26/18 |
|
|
|
My basement recently flooded from a huge rain and had to call several contractors to come out and fix the mess. For the plumbing needs I called E.R. Plumbing in Matthews, N.C. The technician, Leonard, was very nice and did a great job with replacing the sump pump. It works fine and everything looks good. Leonard has years of experience and he is well trusted! I will contact E.R. Plumbing in the future if I have any other issues. They have been here before and will be called in the future. Thanks again! **** Leonard C. 07/26/18 |
|
|
|
AFTER being in the Automotive Repair Industry for over 40-years I know a little about customer service and doing the job professionally. The technician from E. R. Plumbing (Joe), had all the attributes of a 'service pro". Spotless work vehicle, the proper tooling, and a water heater installed in a short period of time. If you're in need of plumbing assistance go no further than E. R. Plumbing and their tech Joe! Joe S. 07/24/18 |
|
|
|
I had called two other plumbing companies used in the past and neither responded. I called E.R. Plumbing and spoke to an actual person! And Garrett came out the next day. He was courteous, professional and reasonable and gave me good advice. I have already passed on his card to a friend and will keep on in my card file. Highly recommended. Garrett H. 07/24/18 |
|
|
|
Joe was a real gentleman and a real professional. HE DID A GREAT JOB ,would highly recommend er plumbing. Joe S. 07/23/18 |
|
|
|
Joe arrived to knock a large hole in the dinning room plaster wall of the 100 year of building...but he started very conservatively, making a small hole in the wall to assess the suspected problem and locate the drain pipe. He was very diagnostic in his approach. What he discovered was that the water issue was not related to the drain pipe at all. His diagnostic and conservative approach prevented much unnecessary mess and repair upon determining the real problem. He was prompt, professional and tidy in his work. Joe S. 07/23/18 |
|
|
|
Reggie kept us informed of his expected arrival and arrived when stated. He was quick, but informative. Professional in conduct. Helped us with a very unpleasant situation in a way that made it less of a hassle. Reggie T. 07/23/18 |
|
|
|
This was the second time we have used E R Plumbing. We had all our old plumbing replaced. The techs, Nick H. and Will O. were friendly and professional. They did a great job and finished early. Then they put in extra effort and time to ensure everything worked perfectly. We would strongly recommend E R Plumbing to anyone! Nick H., Will O. 07/22/18 |
|
|
|
Today was our second experience with E R Plumbing and both times were fantastic! Jeff M advised us on our guest bath options after our wood floor installers left us with a mess and non-usable sink. He arrived on time today and went above and beyond to get the work done right - work that was done wrong by our contractor who built our house and the floor installers! He solved every one of our issues, was patient and calm (when I wasnt, due to the frustration of the situation) and professional. I am so glad to have found this company if we ever have plumbing needs in the future! Jeff M. 07/20/18 |
|
|
|
Joe was extremely helpful guiding us as to what was needed to either fix our existing toilet or replace it. It was replaced very quickly and efficiently. We were called when he was on his way and he was on time if not early. Joe S. 07/20/18 |
|
|
|
Joe came on time and gave me estimates and an explanation for the three jobs I requested (toilet flange and wax ring replacement due to a wobbly toilet, replacement main water line pressure relief valve to correct a leak, and replacement outdoor faucet valves to correct failed back pressure valves). Joe completed the work to my 100% satisfaction and cleaned up after himself. I’m very happy with the quality of the work. ER is not the cheapest plumber in Charlotte, but it is my hope the work completed today will stand the test of time. Joe S. 07/20/18 |
|
|
|
Jeff was great. Came on time,fixed the problem, very nice guy. Would definitely prefer him again if in need of your services again. Jeff M. 07/14/18 |
|
|
|
Terry installed a tankless water heater today. He was on time for work, worked efficiently and cleaned up very well after the tasks. He was friendly and courteous and answered all my questions. Hard working man with pride on what he does! Terry S. 07/12/18 |
|
|
|
Josh was very courteous and professional. He got the job done in a very timely and expert manner! Josh G. 07/11/18 |
|
|
|
Both Will and Reggie were extremely professional and helpful in diagnosing a kitchen leak and installing a new faucet. Very pleased with their service. Will O., Reggie T. 07/11/18 |
|
|
|
This company deserves five stars. Starting with Allison, who answered the phone.She was pleasant, honest, considerate and provided excellent customer service. When Leornard and Alex (the plumbers or service professionals) arrived they also demonstrated excellent customer service. They listened to me, we found the source of the problem together, they were considered of my floors-covering their feet as they went in and out and I was not overcharged. I appreciate the timeliness and applaud the quailty of the work done. I would highly recommend this company. Thank you for going the extra mile to please your customers. Leonard C. 07/10/18 |
|
|
|
Joe checked out hot water heater and it was set to MAX temperature. He adjusted to factory setting. Verified temperature at upstairs faucet...correct temperature. Thank you. Joe S. 07/09/18 |
|
|
|
Mr. Leonard was very professional, knowledgeable, and courteous during his work appointment at my home. I hope to see him again for the next service appointment. He is excellent at his job. Leonard C. 07/05/18 |
|
|
|
Once again ER Plumbing and Terry deliver 5 star service. With excellent communication from the schedulers, to the call ahead and repair service, you can always rely on ER. Terry is always so courteous and explains all that he is repairing. ER continues to be our "go-to" for plumbers in Charlotte! Terry S. 06/28/18 |
|
|
|
Fast service, gave us options and completed the work in a timely manner. Jason H. 06/28/18 |
|
|
|
I am not a person to leave reviews but couldn't not write one regarding my recent experience with ER Plumbing. I discovered my garage full of water at 9:00 PM on a Saturday night. I googled emergency plumbing and called ER Plumbing. Allison answered on the first call and had a technician at my house within 30 minutes. Garrett Showed up at 9:30 pm, diagnosed my need for a new water heater, cut off the water, and said he would work me in as soon as possible to get a new water heater. He and Alex were scheduled to come on Tuesday between 11-1. Allison called me 11:06 am and told me that Garrett and Alex were on their way and would be there in 30 minutes, which they were. Within two hours, they had my old water heater out, the new one installed, new parts, and testing complete. Every individual I have worked with (Allison, Garrett, and Alex) were genuinely nice, courteous, and prompt. I hope to not have any more plumbing emergencies, but if i do, I will not hesitate to call these guys! HIGHLY RECOMMEND! Garrett H. 06/26/18 |
|
|
|
I am not a person to leave reviews but couldn't not write one regarding my recent experience with ER Plumbing. I discovered my garage full of water at 9:00 PM on a Saturday night. I googled emergency plumbing and called ER Plumbing. Allison answered on the first call and had a technician at my house within 30 minutes. Garrett Showed up at 9:30 pm, diagnosed my need for a new water heater, cut off the water, and said he would work me in as soon as possible to get a new water heater. He and Alex were scheduled to come on Tuesday between 11-1. Allison called me 11:06 am and told me that Garrett and Alex were on their way and would be there in 30 minutes, which they were. Within two hours, they had my old water heater out, the new one installed, new parts, and testing complete. Every individual I have worked with (Allison, Garrett, and Alex) were genuinely nice, courteous, and prompt. I hope to not have any more plumbing emergencies, but if i do, I will not hesitate to call these guys! HIGHLY RECOMMEND! Garrett H. 06/26/18 |
|
|
|
I am not a person to leave reviews but couldn't not write one regarding my recent experience with ER Plumbing. I discovered my garage full of water at 9:00 PM on a Saturday night. I googled emergency plumbing and called ER Plumbing. Allison answered on the first call and had a technician at my house within 30 minutes. Garrett Showed up at 9:30 pm, diagnosed my need for a new water heater, cut off the water, and said he would work me in as soon as possible to get a new water heater. He and Alex were scheduled to come on Tuesday between 11-1. Allison called me 11:06 am and told me that Garrett and Alex were on their way and would be there in 30 minutes, which they were. Within two hours, they had my old water heater out, the new one installed, new parts, and testing complete. Every individual I have worked with (Allison, Garrett, and Alex) were genuinely nice, courteous, and prompt. I hope to not have any more plumbing emergencies, but if i do, I will not hesitate to call these guys! HIGHLY Garrett H. 06/26/18 |
|
|
|
Prompt, professional, efficient service from Will Ollivett at ER Plumbing Services. Very fair price! Our friend Nancy saw your truck at a hardware store and just had a feeling your company would be the right one to call for help. She was right! Will arrived right on time. He was very kind, friendly, and seemed genuinely interested in getting to the bottom of our shower leak problem. He didn't waste time but we never felt like he was trying to rush. We appreciated that very much. Will made a great first impression and he's a great representative of ER Plumbing Services. Your company is fortunate to have him on your team! We will call ER plumbing again for our plumbing needs. We are happy to recommend ER Plumbing Services to everyone. Thank you very much. Will O. 06/25/18 |
|
|
|
Will Ollivett did a fantastic job for us today! Fast, Efficient, Friendly service. He is a credit to your company. Next plumbing emergency we will call ER Plumbing and recommend your company to our friends and family. Will O. 06/25/18 |
|
|
|
Terry was very prompt, knowledgeable, personable and professional. He explained every thing to us so no surprises, great personality! Terry S. 06/23/18 |
|
|
|
ER Plumbing Services was prompt in setting up an appt that worked with my schedule. The technician Reggie was on time and professional throughout the entire call. He took the time to answer questions about the work being performed and explained everything to me. He finished the work required in a timely fashion and left me with a quote for future potential work I asked about. Reggie T. 06/21/18 |
|
|
|
ER plumbing was recommended to me by another plumber as a quality service. They came out at 11:00 pm to assess my problem and returned as promised the next day with the nonstandard parts needed to complete the repair. Joe, the technician, as well as the customer service / dispatcher were thorough, courteous, and professional. Pricing was substantially more reasonable than some of the other advertised emergency services. I am very impressed with everyone I dealt with at ER Plumbing and highly recommended them. High quality service, value, and people! Joe S. 06/20/18 |
|
|
|
I was happy about the work that was done. Leonard C. 06/19/18 |
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.